Senior Customer Service Representative - Wolters Kluwer
Wilmington, DE
About the Job
We are seeking a highly motivated, highly organized applicant with a strong work ethic and a high degree of problem solving skills to join Vcorp Services. This position includes drafting state documents, communicating with customers via phone and email, managing statewide projects as they present themselves, and a very professional attitude. As well as building and updating customer orders and records, researching jurisdictional requirements and a calling the state when necessary.
Essential Functions
+ Handles daily incoming orders from various distribution lists regarding state filings, including, but not limited to formations, foreign qualifications, amendments, mergers, conversions, multi-state projects, etc.
+ Handles daily phone calls received via the corporate phone queue.
+ Handles making daily calls to various state offices relating to necessary filings
+ Handles daily Online Orders coming from our external EntityCompli system.
+ Handles answering and transferring daily phones calls to the correct departments
Job Qualifications
Education: College Degree or equivalent work experience
Experience: 1-3 years corporate office experience. Preferably in the legal services industry or equivalent.
Other Knowledge, Skills, Abilities or Certifications:
+ MS Office Suite
+ Customer Service
+ Excellent Organization Skills
+ Project Management
+ Problem Solving
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Essential Functions
+ Handles daily incoming orders from various distribution lists regarding state filings, including, but not limited to formations, foreign qualifications, amendments, mergers, conversions, multi-state projects, etc.
+ Handles daily phone calls received via the corporate phone queue.
+ Handles making daily calls to various state offices relating to necessary filings
+ Handles daily Online Orders coming from our external EntityCompli system.
+ Handles answering and transferring daily phones calls to the correct departments
Job Qualifications
Education: College Degree or equivalent work experience
Experience: 1-3 years corporate office experience. Preferably in the legal services industry or equivalent.
Other Knowledge, Skills, Abilities or Certifications:
+ MS Office Suite
+ Customer Service
+ Excellent Organization Skills
+ Project Management
+ Problem Solving
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Source : Wolters Kluwer
