Senior Customer Support/Account Representative - Recruitlink

Job Summary:

Senior Customer Support/Account Representatives handle incoming phone calls to provide support on various service inquiries related to Client's accounts.&

The role requires delivering accurate and efficient responses while consistently meeting department performance metrics.&

Support areas include Cash Management products and services, Client's Online (client website), Mobile App, and general financial or account-related inquiries.&

This position is ideal for individuals who are highly professional, career-driven, and committed to delivering World-Class Service.

Key Responsibilities:

Handle incoming service calls related to Client's accounts with accuracy and efficiency.

Provide functional support for Cash Management products, Client's& & Online, and the Mobile App.

Address general account and financial-related inquiries.

Contribute to a fast-paced, team-oriented environment.

Multi-task and adjust quickly to changes in a dynamic financial service center.

Required Qualifications:

College Degree.

Previous contact center experience.

Ability to work in a fast-paced environment and handle multiple tasks.

Strong communication skills and customer service orientation.

Ability to adjust quickly to changes in procedures and workload.

Preferred Qualifications:

Prior experience in a financial services contact center.

Knowledge of Client's products and services.