Senior Desktop Support Analyst - TEKsystems

Description

Description

- Prioritize, communicate, triage, and resolve issues in a

timely manner.

- Provide 2nd level technical support for incidents that

cannot be resolved by the Service Desk; both in

person and remotely

- Maintain asset and software inventory

- Image, configure, and deploy computers

- Deploy and troubleshoot software and hardware

- Log incidents in given ticketing system

- Provide support for IT project implementations and

performs miscellaneous job-related duties as assigned

- Engage appropriate IT resources and teams to resolve

incidents that are beyond the scope of their ability or

responsibility

- Resolve complex technical problems experienced by

end-users

- Ability to analyze logs within multiple Microsoft

applications to resolve user issues

- Rebuild windows profiles

- Support PC replacement programs and emergency

exchanges

- Troubleshoot network related issues.

- Administer access to applications

- Evaluate, diagnose, and troubleshoot complex

hardware/software issues

- Analyze and resolve VPN and MFA related issues

- Create and contribute to process improvement

- Ability to work effectively in a team environment

- Maintain utmost confidentiality on all conversations,

documents, correspondence, research records,

information, data, etc.

Enterprise Req Skills

Troubleshooting,Windows,Customer service,servicenow

Job Title

Senior Desktop Support Analyst

Top Skills Details

1. General troubleshooting, Windows 11

2. Application support – doesn’t need to solve problems, just ask the right questions.

3. Service Now- huge plus but not required

4. Customer services/communications is huge for this manager

- Will to take someone with less skills if they have great communication.

External Communities Job Description

Provide employees with support on all aspects of End-User computing digital assets (including but not limited to

Laptops, Desktops, Printers, Mobile Devices, and software). Create a positive customer support experience and build strong

relationships. Communicate promptly on progress and handle customers with a professional attitude. Provide support for

incidents that require advanced troubleshooting skills that cannot be resolved by junior team members. As a senior member

of the team.

o  Eligibility requirements apply to some benefits and may depend on your job classification

and length of employment. Benefits are subject to change and may be subject to

specific elections, plan, or program terms.  If eligible, the benefits

available for this temporary role may include the following: 

§  Medical, dental & vision 

§  Critical Illness, Accident, and Hospital 

§  401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

§  Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

§  Short and long-term disability 

§  Health Spending Account (HSA) 

§  Transportation benefits 

§  Employee Assistance Program 

§  Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.