Senior Director, Member and Donor Services - Massachusetts League of Community Health Centers

The Massachusetts League of Community Health Centers (League) was founded in 1972 as one of the country's first state Primary Care Associations (PCAs). Established under the same federal authorizing legislation as the health center program (Section 330 of the Public Health Service Act), PCAs are organized around a set of core functions and competencies that provide a framework for support and assistance to health centers and the communities they serve. The League is a non-profit 501(c)(3) organization registered as a public charity with the Commonwealth's Secretary of State. It maintains a professional staff at its headquarters in Boston and its training center in Worcester.

Position Summary: The Senior Director, Member and Donor Services is responsible for facilitating League membership through ongoing coordination and management of the Membership Services Program. The Senior Director is also responsible for supporting fundraising for the League through coordination of external relationships including those with private foundations, corporate partners, individual donors, associations and partner agencies. The Senior Director also has key responsibilities for League fundraising and membership events.

Essential Functions: (The following is a list of essential functions, which may be subject to change at any time and without advance notice. Management may assign new duties, reassign existing duties, or eliminate a role. Responsibilities include but may not be limited to the following.)

• Serve as a key point of contact for members and donors; refer them internally as needed to access services and technical assistance.
• Build and maintain relationships with members and donors and promote League services and member participation on committees.
• Maintain open lines of communication with the members and donors and stay up to date on any organizational changes and communicate the changes to League leadership.
• Manage membership recruitment and retention for all membership categories including annual dues, member benefits, and corporate requirements.
• Develop and conduct an annual Membership Survey to solicit feedback on League services, understand member needs, and collect information on priorities and trends.
• Assist in developing communications tools with members and donors including, but not limited to emails, acknowledgement letters, and solicitation materials.
• Manage member and donor events as well as fundraising and sponsorship activities including the League's annual Gala. Activities include award nomination and review; venue selection and logistics; theming and event material graphic design; event entertainment; audio and visual content and production.
• Coordinate sponsorship solicitation for annual Community Health Institute in collaboration with the Workforce Team.
• Coordinate site visits with members and coordinate information and logistics internally with all departments.
• Support cultivation of external funder and partner relationships through tracking of communications and events.
• Utilize the League's Association Management System and Constituent Relationship Management system to enter contacts, update information, pull mailing lists, send emails, and coordinate event registration.
• Manage annual committee chair and regional representative election process. Coordinate with Legal Team to ensure compliance with Bylaws.
• Lead the process for two annual scholarship disbursements: 1) James W. Hunt Community Health and Public Service Scholarship; 2) Ellen Hafer Scholarship for Community Health Administrative Leadership.
• Support the execution of the League's strategic plan through the development and execution of a membership and donor services tactical plan.

Competencies/Skills:

• Works effectively within diverse teams, contributing to group objectives and supporting team members.
• Excellent ability to articulate ideas clearly and professionally through creating comprehensive reports, presentations, and documentation.
• Capable of planning, executing, and overseeing projects to ensure timely and successful completion.
• Experienced in managing budgets, ensuring financial resources are used efficiently.
• Self-motivated and capable of working with minimal supervision.

Education/Experience:

• Bachelor's degree preferred or equivalent experience
• 3-5 years of experience in member services, development or fundraising

Additional Requirements:

• Commitment to the mission and values of the Massachusetts League of Community Health Centers.
• Ability to adapt to a dynamic and evolving environment.
• Dedication to equity, diversity, and inclusion in the workplace with an awareness of, and value for, cultural competence.

At The League we work every day to create an inclusive culture that embraces all forms of diversity in order to ensure all staff members feel a sense of belonging. In addition, we support and foster our community health center members in providing equitable care and treatment to all patients and staff. We encourage you to apply only if working at this kind of organization would be a good fit for you.