Senior Director of Product Design, Account Management, Authentication and Transactions - NBCUniversal

NBCUniversal owns and operates over 20 different businesses across 30 countries including a valuable portfolio of news and entertainment television networks, a premier motion picture company, significant television production operations, a leading television stations group, world-renowned theme parks and a premium ad-supported streaming service.

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. We strive to foster a diverse and inclusive culture where our employees feel supported, embraced and heard. We believe that our workforce should represent the communities we live in, so that together, we can continue to create and deliver content that reflects the current and ever-changing face of the world. Click here to learn more about Comcast NBCUniversal’s commitment and how we are making an impact.

The Global Streaming Platform powers the best entertainment experiences from Peacock, NOW/WOW, SkyShowtime, and Showmax. When you join our team, you'll work across our dynamic portfolio supported by media industry leaders Comcast, NBCUniversal, and Sky. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth, and consistently offer a best-in-class consumer experience across more than 70 countries. Most importantly, we're backed by a culture of respect. We embrace authenticity and inspire our people to thrive.

​This role reports to the Vice President of Product Design of Commerce. 

Primary focus

The focus of this team is on the experience of the end user who starts out as a prospect and has an interest in purchasing a subscription. The journey continues through possible offers, and then to the purchase journey. The Commerce Product Design Team also cares for the UX of the user who wants to upgrade, downgrade, or wants to cancel their subscription.

This role holder will mentor, conceive, define, design, develop, test, and launch vivid and compelling experiences that are contextually relevant, exceedingly useful, and will drive results.

This role will specifically focus on aiding customers with managing their account, consumer checkout journeys and initial account creation.

Key responsibilities

• Lead a team of product designers to deliver end-to-end UX for high-value, consumer-centric digital products.
• Present creative to all audiences. Formulate and communicate ideas and plans to peers, leadership, and engineering contributors.
• Balance inputs from business, design, research, technology, and external partners. Create a network of cross-functional partners. Build rapport and earn trust.
• Provide creative thought leadership and drive UX design solutions by combining industry best practices with your own expertise and insight about human behaviour. 
• Lead design teams in ideation and concept explorations.
• Partner with Product Management, Engineering, and other internal partners to define the strategy & experience of consumer facing products.
• Collaborate with product owners and engineers to successfully deliver products to market.
• Lead others. Grow talent. Provide creative direction and mentorship to designers and define patterns and practices for the team and the product.
• Provide updates to leadership and address blockers for the team.
• Have a human centred design approach to how to evolve our output and process.
• Maintain a critical eye, and an obsessive attention to detail.
• An ambassador to a healthy and collaborative culture for our product organization.

Required Qualifications:

• 10+ years industry experience in the field of UX/Product Design 
• 7+ years of experience managing and developing diverse design teams
• Proven experience working on a commerce experience in the past that focused on - account management, purchasing a subscription service, and/or downgrading and/or cancelling a service, authorization, and or transactions
• An online portfolio reflecting that experience, including shipped and currently in-market products, and demonstrating end-to-end design methodology 
• Advanced expertise with leading design tools, including the Adobe Creative Cloud suite, Sketch, Figma, and other collaboration and prototyping tools
• Past experience leading a team of 5 or more individuals  
• Past experience working on a commerce product that entails a commerce journey 
• Demonstrated expertise and experience designing for web, mobile, and other application platforms

Desired Characteristics: 

• Strong research and analysis skills, arising from a desire to learn and ground decisions using data and consumer insights.
• Mature & strong communication and presentation skills —able to articulate your point-of-view and engage in fact-based discourse. 
• Strong partnering skills with senior product and business leaders including the Executive team on strategy and execution. 
• You are agile and nimble in the elegant manner in which you pivot. 
• Strong collaboration skills, that enables you to bring colleagues and stakeholders along on the journey.
• Resilience skills that enable you to feel at home in a fast-paced, iterative, and collaborative environment. 
• Robust prioritization skills that enable you to work on multiple tracks and pivot from one project to another.
• A degree in design, computer science, human factor design preferred.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $195,000 -  $250,000, bonus and long term incentive eligible 

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision.

NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. 

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