Senior Director of Product Management, Operations - Mews
New York City, NY
About the Job
Can you help us change the world?
It's true. At Mews, we dream big. As a Hotel Tech unicorn valued at $1.2b, we're propelling new-generation cloud technology within global hospitality. With our industry-leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.
We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. Sound good so far? Keep reading and tumble down the Mews rabbit hole...
About the role
First things first: you want to know what you're actually applying for. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distil it down to a job description (which we do because this is a job description), it would be this:
As the Senior Director of Product Management for the Operations Tribe at Mews, you will play a pivotal role in shaping the future of our operations solutions. You will lead a team of passionate product managers, collaborating with cross-functional teams to drive the strategic direction, development, and delivery of innovative products that enhance the operational efficiency of our clients. This senior leadership position requires a visionary mindset, strong strategic thinking, and the ability to inspire and guide a team towards achieving ambitious goals.
Key Responsibilities:
Strategic Leadership:
- Develop and execute the product vision, strategy, and roadmap for the Operations Tribe in alignment with Mews' overall business objectives.
- Identify market trends, customer needs, and competitive landscape to inform product decisions and prioritize initiatives.
- Collaborate with executive leadership to define and communicate the product strategy and vision internally and externally.
Team Management:
- Lead, mentor, and inspire a team of product managers, fostering a culture of innovation, collaboration, and continuous improvement.
- Set clear goals, provide regular feedback, and support the professional development of team members.
- Ensure effective resource allocation and manage the team's performance to achieve product goals and deadlines.
Product Development:
- Oversee the end-to-end product development lifecycle, from ideation to launch, ensuring timely delivery of high-quality products.
- Work closely with engineering, design, marketing, and other stakeholders to define product requirements, create user stories, and prioritize the product backlog.
- Ensure product features are designed with a user-centric approach, delivering exceptional value and usability to our clients.
Stakeholder Collaboration:
- Act as the primary liaison between the Operations Tribe and other internal teams, including sales, customer success, and support, to ensure alignment and effective communication.
- Engage with customers, partners, and industry experts to gather insights, validate product concepts, and drive adoption and customer satisfaction.
- Represent Mews at industry events, conferences, and customer meetings, evangelizing the product vision and gathering valuable feedback.
Performance Measurement:
- Define and track key performance metrics to measure the success of the product and make data-driven decisions.
- Conduct regular reviews of product performance, user feedback, and market conditions to iterate and improve the product offering.
- Implement best practices and processes to optimize product management workflows and increase efficiency.
Required Skills:
- Proven track record of successfully bringing complex software products to market, preferably within the hospitality or operations management industry.
- Strong strategic thinking and analytical skills, with the ability to synthesize market data, customer insights, and business objectives into actionable product strategies.
- Excellent leadership and people management skills, with a demonstrated ability to build and lead high-performing teams.
- Exceptional communication and presentation skills, with the ability to articulate complex concepts clearly and persuasively to diverse audiences.
- Strong collaboration and stakeholder management abilities, with experience working in a cross-functional and global environment.
- Passion for innovation, customer-centricity, and driving continuous improvement.
What's in it for you?
Did you know that Mews was voted the Best PMS of 2024 and has previously held the title of Best Place to Work in Hotel Tech for two consecutive years? You do now. Most of that is down to our inspiring team, but part of it is because of some pretty amazing perks. As well as awesome colleagues and stimulating work, you'll get:
- Participation in the Company shares program
- Best-in-class Parental Leave Policy. At Mews, as the primary caregiver you get 6 months of fully paid parental leave, and as a secondary caregiver, you get 2 months of fully paid parental leave.(No matter your location, this can be used during the 1st year and applies if you've been employed for at least 1 year at Mews)
- Flexible Benefits via the ThanksBen platform
- Unlimited paid holiday (no, this is not a typo)
- Wellness Wednesday's (once a month, the whole company enjoys a day where you can attend to your own well-being)
- Remote/flexible working (we're 100% hybrid-proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!)
- Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy)
- Regular team events and socials
Who is Mews?
We want to get to know you, so it's only fair we tell you a little bit about ourselves first. Mews has been transforming hospitality since 2012. What began in a single hotel in Prague now powers thousands of hotels around the world, as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.
Since the beginning, Mews embraced being different. Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else.
From global hospitality brands to independent properties, hoteliers join Mews because they recognize the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximizes revenue, and improves guest happiness.
Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses.
Ranked 24th in the FT 1000 list of the fastest-growing European companies in 2021, Mews has been recognized as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. Mews also achieved finalist status in 2021 and 2022. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year. But our achievements don't stop there; Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards.
Life at Mews
That's what we do, but what about who we are? Mews' culture is special and difficult to capture in words, which makes writing this tricky. You'll experience the freedom to be yourself and the ability to watch your ideas come to life. You'll have an open line of communication and an open invitation to after-work drinks, be they virtual or in-person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.
Yes, we're ambitious and we move fast, but we know the value of fun and taking a breather. Every month we have a Wellness Wednesday, a day off that you can use to boost your health, whether that's a long lie-in, a trip to the gym, or anything in between. We have slack channels for almost every interest imaginable, and an all-company meeting every Friday gives you the chance to ask any question to our leadership team.
To get more of an idea what life at Mews is like, check out our Instagram .
We're guided by our five key values; if you see yourself in them, it's time to get in touch.
Everyone is welcome at Mews
To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. Our differences make Mews, so we welcome people of all backgrounds and identities to work with us. Embracing different perspectives, trying new things and feeling safe to bring your authentic self to work. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!
One very important note….don't hold back! Even if you think you don't meet 100% of the criteria listed in this job role, we still encourage you to apply. We believe that everyone should have equal access to opportunities and want to ensure we provide an inclusive experience, so do let us know if there is anything else we can do to support your application process. We can't wait to hear from you!
