Senior Electronic Banking Specialist - KEMBA Financial Credit Union

Title: Senior Electronic Banking Specialist

Reports to: Accounting Manager

Supervises: None

Status: Non-Exempt

Objective

The Senior Electronic Banking Specialist is responsible for leadership responsibilities within the Electronic Banking operations of the Accounting Department, this would include but is not limited to the Automated Clearing House (ACH) operations and the Wire Transfer operations. The Senior Electronic Banking Specialist, in addition to leadership responsibilities, will also be required to complete the processes in each of these areas. These processes will include Automated Clearing House (ACH) files under NACHA regulations, the processing of share draft transactions, processing of incoming and outgoing wires, and other electronic banking functions. Additionally, the Senior Electronic Banking Specialist will perform a variety of support duties related to the Accounting and Operations Department and support functions within the Credit Union.

Duties and Responsibilities

• Provides Leadership to the Electronic Banking Specialists
• Assists Accounting Management with coaching and training Electronic Banking Specialists
• Assists associates with answers and solutions to questions about Electronic Banking processes
• Assists Management with the annual ACH Program and Wire Transfer reporting to the Board of Directors
• Periodically trains front-line associates on ACH and Wire Transfer processes and rule changes
• On a self-directed basis, stays informed of changes in the Electronic Banking functions
• Assists Management with new or updated changes to any Electronic Banking functions, to stay relevant or to remain compliant
• Serves as the subject matter expert for the processing and transmission of ACH transactions:
  • Accurately reviews and assesses credit and debit exception transactions, specifically the Tran Code, SEC Code, and exception reason, to determine if manual processing is required based on written procedures
  • Ensures processing and decision-making is compliant with current NACHA disputes, exceptions, and returns guidelines and rules
  • Balances daily files transmission to Federal Reserve by required deadline
  • Responds timely to ACH disputes and research
  • Originates recurring ACH debits and credits to other financial institutions by accurately originating ACH transactions with appropriate account information
• Answers operational and procedural questions by researching and interpreting Operations policy, regulations, and systems (i.e., Symitar)
• Proficiently completes all duties defined in Electronic Banking Specialist 1 and Electronic Banking Specialist 2 job descriptions
• Assumes responsibility for related duties as required or assigned
• Performs all duties in a manner that is fully compliant with applicable industry regulations as well as KEMBA policy and procedures
• Develops an understanding of Credit Union history, philosophy, organization, policies, and operational procedures
• On a self-directed basis, continues to improve individual level of competency through training and certification on established educational programs
• Relates to others beyond giving and receiving instructions:
  • Communicates with coworkers or peers without exhibiting behavioral extremes
  • Performs work activities requiring negotiating, instructing, supervising, persuading, or speaking with others
  • Responds appropriately to criticism from a supervisor
• Performs other duties as required by management

Required Qualifications

• Accredited ACH Professional (AAP)
• High school diploma or equivalent education and experience
• Strong sense of priority, attention to detail, and high degree of accuracy
• Prior experience in a financial/banking institution
• Ability to handle multiple tasks simultaneously
• Professional demeanor
• Effective communication skills
• Skilled in Adobe and Microsoft Office programs
• Proficient typing skills
• Assertive problem-solving skills
• Ability to work well independently or as part of a team
• Ability to work efficiently in a fast-paced environment

Desired Qualifications

• Five years of related experience
• Experience in Cash or Treasury Management Services
• Experience in Merchant Services
• Experience with processing consumer wire transfers
• Accredited Payments Risk Professional (APRP)
• Knowledge of Symitar processing system
• Advanced Microsoft Excel skills

Physical Demands

The physical demands listed below represent those necessary to perform the essential functions of this role. Reasonable accommodation may be provided to enable individuals with disabilities to perform these functions.

The employee is regularly required to sit, use their hands, reach with arms, and communicate verbally and orally. Occasional standing, walking, and lifting of objects up to 25 pounds are required. Vision requirements include close, distance vision, and focus adjustment.