Senior Facility Manager - Jones Lang LaSalle Incorporated

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Facilities Manager -

About JLL –

We’re JLL. We’re a professional services and investment management firm specializing in real estate. As a Fortune 500 company, we help real estate owners, occupiers and investors achieve their business ambitions. We have nearly 300 corporate offices across 80 countries, with a team of more than 86,000 individuals.

If you’re looking to step up your career, JLL is the perfect professional home. With us, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections and be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions—join us at JLL!

Process Management

• Have a strong focus ensuring our JLL staff and 3rd party vendor partners meet all EHS, AHJ’s and Satisfaction Surveys client expectations and Statements of Work (SOW) requirements
• Life Cycle Asset Maintenance – ensure all critical equipment vendor PMs are completed as per schedule
• Measure and manage client feedback, written and verbal throughout the year. Conduct formal and informal relationship meetings with contacts
• Standardize Service Level Provisions - support all site and JLL Sourcing initiatives to consolidate vendors and standardize SLA’s and scopes of work
• Provide leadership, vision and technical assistance to the maintenance, utility, and lab services functions
• In addition to maintenance and utilities, serve as the liaison to all other services such as janitorial, lab services, grounds, security, waste management, space planning, and project development services
• Ensure all safety, environmental, and GXP standards are strictly adhered to within managed facilities
• Ensure compliance with portfolio wide initiatives and required local, state and federal laws and regulations that pertain to the operating of facilities
• Establish a “Safety First” culture on the site and improve safety performance by championing our level of awareness and changing all staff’s safety behaviors
• Promote customer and JLL related sustainability initiatives by participating in demand response, recycling program and support special events (Earth Day, Energy celebrations, Energy Team initiatives)
• Any and all other duties and tasks assigned

Employee Management

• Establish site level goals in conjunction with Regional Director and cascade “SMART” objectives into your team’s goals and objectives
• Provide superior employee management to all direct reports
• Actively develop FM team members, prepare them for roles with increased responsibilities, provide for or recommend promotional opportunities for top performers
• Maintain an effective succession plan for yourself and all team members
• Complete and submit objectives, mid-year reviews and year-end accomplishments by required due dates
• Manage and engage in the on-going performance review process for all direct reports by required due dates
• Recognize success of the team and the individual using appropriate recognition and rewards

Financial Targets 

• Effectively manage site operating expenses to meet/exceed glide path savings targets. (Savings must be documented and tracked by initiative)
• Develop and submit a detailed site operating budget as required. Provide weekly / monthly variance analysis and submit all periodic forecasts by assigned due dates.  Attend client meetings as required to present budget/actuals summary details and provide commentary for all variances
• Maintain/develop 5-year Facility Capital/Operating Improvement Project Plans for facility.
• Support JLL Sourcing Team on all Sourcing Initiatives; implement all service level changes and/or supplier transitions as required
• Work with Facility Coordinators, Facility Managers and Contract Services to ensure all financial processes are followed for competitive bids, issuing PO's, and receipting work

Growth of Company

• Actively identify, develop and document best practices that increase our value to the client.
• Encourage your staff to make recommendations for a new innovation or best practice that will boost your team’s safety, productivity
• Demonstrate ability to apply and support new technology and corporate programs as they are rolled out
• Support Account Team on all new scope change initiatives and priority projects. Actively seek to expand our scope into related areas that we can leverage our current staff/partners
• Manage scope transitions for client by following established JLL Financial and transition processes including development of KPI’s and SLA’s for all managed services

Relationship Management

• Manage the performance and outcomes of assigned staff reporting to the position
• Maintain interface with third party vendors, ensuring total contract compliance, accurate and timely reporting, and resolve critical impact to client relations issues

Compliance

• Provide overall facility services in accordance with accounts’ standard processes and procedures including application of policies and programs, coordination of information
• Ensure compliance with portfolio wide initiatives and required local, state, and federal laws and regulations that pertain to the operating of facilities entrusted to the Facility Partners to manage on behalf of the client as owner
• Report updates on site operations during frequent governance meetings

Requirements

• 10+ years of facility management experience with demonstrated ability to exercise proper judgment.
• Possess strong leadership and relationship building qualities
• Experience in supporting compliant Environmental, Health and Safety training program related to facility management operations
• Strong interpersonal skills and problem-solving ability
• Excellent verbal / written communication and presentation skills
• Proven record of providing excellent internal and external customer service
• Knowledge of CMMS principals and purchase order process
• Knowledge of standard business and accounting practices
• Knowledge of Excel and ability to analyze data

Preferred

• Bachelor's Degree in Engineering, Facilities Management, Business Management, of equivalent combination of experience and education
• Experience in driving OSHA compliant safety program and maintaining environmental compliance related to facility operations (Air, Water, Waste Management).

Location:

On-site –Columbus, OH

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. Weendeavourto keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you maycontact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Uspage > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.