Senior IT and Security Systems Manager (In-office) - LTD Global

About the organization
A nonprofit organization dedicated to animal welfare and the protection of animals in the Peninsula area of the San Francisco Bay Area in California that offers various services and programs focused on animal care, adoption, education, and advocacy.

Position Overview:

Responsible for all management information systems and security related concerns within the organization. Under general guidance from division leader, provides strategic input to senior management. Actively manages the IT team.

Essential Duties and Responsibilities include the following (other duties may be assigned):

Computers:

• Guides team with PC maintenance & upgrade activities
• Regularly reviews inventory of assets
• Provides input on decisions around the need for and purchase software/hardware
• Stays up to date with software development
• Oversees design, installation, and maintenance of local and wide area networks
• Provides strategic viewpoint on data needs and management

Phones:

• Works with Director around Service Level Agreements (SLAs) to determine best strategic fit for organizations and provides recommendations to senior management.
• Coordinates service with vendors
• Provides training and problem solving for all employees

Security:

• Provides strategic oversight and determines priorities for all security systems including surveillance and security systems
• Coordinates service with security vendors
• Investigates “incidents” by review of surveillance tapes, computer and/or phone records as requested by management
• Monitors systems for compliance with company policies and provides evidence of non-compliance to senior management
• Provides training and problem solving with security concerns to staff as appropriate
• Maintains industry PCI Compliance standards and pass penetration testing

Other Duties:

• Actively manages and oversees Information and Security Systems Administrator to ensure progress towards performance goals
• Provides regular feedback to Information Systems and Security Administrator on activities and performance
• Participates in senior management meetings to bring technology issues and get input on decisions
• Crafts and implements a strategic technology plan to ensure the best use of resources
• Active member of the company Safety Committee
• Develops and maintains technology department budget
• Oversees and provides input on disaster recovery plan
• Oversees backup systems for organizational data.
• Assesses data risk factors and creates mitigation plans
• Assesses cybersecurity risks, recommends and implements cybersecurity protection measures
• Evaluates organization’s systems and determines need for upgrades. Monitors information about upgrades to specific systems and schedules upgrades as needed.
• Responsible for assisting with the build out of information systems and technology needed for newly built facilities related to the Saratoga Wildlife Center and La Honda Sanctuary projects.
• Other duties as assigned

Supervisory Responsibilities:                  

Supervises IT team member(s). Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training, planning, assigning, and directing work; rewarding and disciplining employee; addressing complaints and resolving problems; developing and evaluating employees’ knowledge and skill set.
 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in Information Systems or Computer Science is preferred, or equivalent combination of education and experience; at least 5 years of related experience and/or training in computers, phones, server management and security systems is required.
• Working knowledge of MS Office applications, VMWare, Windows server 2008/2012/2016. Understanding of VMware ESXi virtualization.
• Familiarity with firewall configuration, WatchGuard is preferred.
• Must have a wide knowledge of electronic systems, their operation as well as their uses.
• Upon hire, must pass a background check.
• Possess a valid CA Driver License with a satisfactory driving record to be insured by our insurance company.
• Ability to effectively handle multiple projects and work independently is a must.
• Excellent problem-solving skills. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Superior customer service skills to work with all levels of employees and vendors.
• Excellent communication skills, verbal and written. Proven ability to communicate technical information effectively with individuals who have varying degrees of computer and technology competency. Ability to communicate IT issues to entire shelter when needed.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.  Ability to write, read and comprehend simple instructions, correspondence, and memos accurately.
• Ability to accurately add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Knowledge of Ring Central phone systems and voicemail or other cloud-based phone systems.
• Stays abreast of systems, programs and technology developments relevant to organization operations.
• Interest in and understanding of the nonprofit industry
• Highly motivated toward the welfare and treatment of all animals is a plus. 

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