Senior ITIL Practitioner- ServiceNow Specialist at Confidential company
About the Job
Hi,
Hope you are doing well?
I am looking for a candidate with experience as Senior ITIL Practitioner- ServiceNow Specialist.
Role: Senior ITIL Practitioner- ServiceNow Specialist
Location: Sacramento, California (Hybrid)
Duration: 2 Years
USC OR GC HOLDERS ONLY
MUST BE ON OUR W2
We are seeking a Senior ITIL Practitioner - ServiceNow Specialist for a 2-year minimum hybrid assignment with our Sacramento, California based client.
Responsibilities Include:
• Utilize 3 to 5+ years of proven experience as an ITIL practitioner in Infrastructure services or Application Management to drive IT Service Management (ITSM) initiatives within the organization.
• Configure the ServiceNow platform to meet the specific needs and requirements of the business.
• Demonstrate extensive knowledge and practical experience across various applications and modules of the ServiceNow platform including Incident, Request, Problem, and Change Management.
• Develop a strong understanding of configuration management, Configuration Management Database (CMDB), and Service Catalog functionalities.
• Build and implement complex solutions, including integrations with multiple third-party systems to streamline processes.
• Implement IT Service Management (ITSM), IT Asset Management (ITAM), and IT Operations Management (ITOM) processes, with a desire to expand expertise into other modules such as IT Business Management (ITBM).
• Apply solid engineering practices to design and implement IT solutions that align with business objectives.
• Communicate effectively and present technical solutions to both technical and business stakeholders.
• Demonstrate a strong understanding of Agile methodologies and ITIL principles, with ITIL certification considered a plus.
• Collaborate with technical and business stakeholders to support end user requirements and drive continuous improvement initiatives.
• Possess relevant ServiceNow certification to showcase expertise in the platform.
• Leverage knowledge and experience working with California state agencies, departments, and Federal and State programs and organizations.
• Identify structural issues within the organization, recommend improvements, and drive efficiencies in technical infrastructure.
• Visualize and create high-level models to aid in future analysis and mature business architecture.
• Develop and implement effective organizational governance structures to ensure alignment with business goals and strategies.
Requirements:
• Proven 3 to 5+ years of experience as an ITIL practitioner in Infrastructure services or Application Management.
• Hands-on experience configuring the ServiceNow platform.
• In-depth knowledge of various ServiceNow applications and modules, particularly Incident, Request, Problem, and Change Management.
• Familiarity with configuration management, CMDB, and Service Catalog practices.
• Experience building complex IT solutions with integrations across multiple third-party systems.
• Proficiency in implementing ITSM, ITAM, and ITOM processes, with additional knowledge in ITBM preferred.
• Strong understanding of engineering principles and practices.
• Excellent communication and presentation skills.
• Familiarity with Agile methodologies and ITIL; ITIL certification is a plus.
• Ability to work effectively with technical and business stakeholders to meet end user requirements.
• Relevant ServiceNow certification is desirable.
• Exposure to California state agencies and Federal and State programs.
• Ability to identify organizational inefficiencies and drive improvements in technical infrastructure.
• Proficiency in creating high-level business models and implementing effective organizational governance structures.
- ALWAYS provide your full name-(What is on their Visa), resume, phone number, rate, email address, and location.
- Interviews by phone and Skype
- Remote work is not available. All work must be done on-site in Sacramento, California
- Please provide Visa Status
- An e-Verify report will be required when hired