Senior Manager, Field Training Implementation - Benjamin Moore & Co

At Benjamin Moore, we empower our team members to achieve their goals and make a positive impact in our communities. We offer a rewarding and inspiring work environment that fosters creativity, collaboration, and a strong sense of camaraderie. Our culture of excellence and transparency encourages our colleagues to bring their authentic selves and unique perspectives/ideas every day. With 140 years of rich history behind our brand, we know that our people are the driving force behind our success. We believe in investing in our colleagues by offering work-life balance, competitive/ benefits, ongoing learning/continuing education, and skill development. Through a positive and engaging workplace, we facilitate growth, development, and fulfillment for all. 

Join us and be a part of a brand that inspires creativity, innovation, and passion in support of locally-owned stores around the world.

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Job Overview

The Senior Manager, of Field Sales Learning & Development will be responsible for developing, implementing, and managing sales and product training programs, with a focus on leading a team of trainers and driving effective change in behavior. This role requires a hands-on leader with expertise in sales methodologies, coaching, and the ability to understand how to manage organizational changes related to sales processes and strategies. The Senior Manager of Field Sales Learning & Development will work closely with HR and Sales leadership and other departments to ensure training programs align with business objectives, while overseeing direct reports and navigating changes smoothly.

Key Responsibilities

Develop Training Programs: Working with the design team and other stakeholders, lead development and implementation of comprehensive training programs for the sales team, retailers and end-user’s. Content is focused on, but not limited to product knowledge, skills development, and sales processes.

• Team Leadership: Manage and lead a team of field deployed trainers, providing guidance, support, and performance feedback. Foster an environment of collaboration and continuous learning.
• Mentorship and Coaching: Provide mentorship to direct reports to ensure they are delivering effective training programs and are growing in their roles. Conduct regular coaching sessions to optimize their skills and performance.
• Monitor and Evaluate: Oversee the evaluation of training programs, utilizing performance metrics, feedback, and assessments to measure effectiveness and make improvements where necessary.
• Cross-Department Collaboration: Work closely with sales leadership, marketing, product teams, supply chain and other stake holders to align training programs and needs with the latest company objectives, sales goals, and product developments.
• Continuous Improvement: Stay up to date on industry best practices, emerging sales trends, and new training techniques. Ensure that the field training team is continuously developing knowledge and skills. Working with internal & external resources, ensure that training materials are regularly reviewed, updated, replaced, or sunsetted.
• Performance Tracking/Metric: Set and track metrics for the training team. Collaborate and partner with sales leaders to  develop measurements & reporting that ensures accountability and performance improvements in their teams. Provide regular reports to senior leadership on training progress and impact.
• Budget Management: Manage the sales training budget, ensuring effective use of resources and staying within financial guidelines.
• Direct Team Supervision: Set clear expectations, conduct performance reviews, and facilitate career development opportunities for the training team.
• Business Planning: Oversees annual planning process providing trainers the right tools to partner with the field sales teams to identify and prioritize training needs for upcoming year. Manages the execution of the team’s plan, highlighting areas of success and identifying areas of risk
• Program Customization: Tailor training programs for various customers or circumstances to ensure relevance and effectiveness for different positions.

Qualifications

• Bachelor’s degree in business, Education, Sales, Marketing, or a related field. Master’s degree is a plus.
• Minimum of 7-10 years of experience in sales and training, with at least 3-5 years in a management role overseeing direct reports.
• Proven leadership skills with the ability to manage, coach, and mentor a team.
• Strong experience in developing and implementing training programs.
• Strong facilitation skills
• Ability to lead teams and zoom in and work alongside the team for product training application build outs.
• Excellent communication, presentation, and interpersonal abilities.
• Ability to analyze data and use metrics to track performance and make improvements.
• Experience with coatings industry and/or B2B industry Leadership and people management.
• Coaching and team-building skills.
• Strategic thinking with the ability to adapt to changing business needs and shifting priorities.
• Executes timely for self and through others with sense of pride and excellence.
• Excellent problem-solving abilities.
• Managing multiple stakeholders.
• Ability to assess needs and provide consultative solutions.
• Results-driven with a focus on achieving performance targets.
• Valid driver's license and a good driving record a must.
• Willingness & ability to travel within 60 – 70% across US, CA and international regions.
• Must be able to lift 50lbs or more.
• Performs other duties as required.