Senior Manager, Research Operations - Capital One
Boston, MA 02108
About the Job
Recruiting: VA - McLean, United States of America, McLean, VirginiaSenior Manager, Research OperationsSenior Manager, Research Operations | LOB We are currently seeking a Research Operations Sr
Manager to join our team
We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities
This role will oversee our embedded Research Operators enabling our product delivery teams across the enterprise and report into our Head of Risk and Program Governance for Experience Design.The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences
We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another
If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. What You’ll Do: You’ll be asked to handle a variety of responsibilities, including: Portfolio Strategy for Research OperationsIdentifying, standardizing and scaling research operations best practices, specifically with respect to research manage and overall metrics and reportingDesigning, streamlining and automating organization-wide research operational processes to simplify and enable associates and leaders to focus on their workDriving momentum by creating transparency to the overall research & research operations portfolio Creating and overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processesTracking effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness, proactive support for product teams, training in research best practices & design leadership alignment of research in flightBuilding and maintaining all research operations metrics (including active and strategic research), reporting, feedback and routines: Reporting on the portfolio of work, organizational health and satisfaction to stakeholders, design leaders, top of house & teamsCoordinating and facilitating operational activities and events, specifically identifying ongoing educational, awareness gaps, designer and researcher training and tool managementEstablish the required cadences, templates, routines & systems for sprint planning across both operational research and active research, proactively gathering intake of work or potential workBe comfortable working at all levels of zoom, from influencing portfolio strategy to task executionCollaboration & ConnectionEstablish research mechanism standardization for lines of business GSD processes, proactively identifying gaps in adoption, needs in awareness and training & continual collaboration with command centers Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization workWork in lockstep with our tools, Enterprise Risk, and associated teams to drive risk mature processes and practicesBuilding and maintaining strong working relationships by collaborating with design leads, product, command center and tech partners to uncover operational needs for research operationsDeveloping and deploying a communications and education strategy for research operational changes, including tool usage, research insights library iterations & opportunities to increase the maturity of research awareness in partners, designers & tech teamsConnecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teachingLead & Develop TeamsBuilding and leading a successful team by mentoring, coaching, and elevating othersGuiding team members in strategy, research, design, alignment, analysis, process improvement, and change managementNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsTools & SystemsMaintain, improve and iterate on the research operational systems strategic value to partners through education, development of new practices, feedback mechanisms and tracking usage & compliance Manage the licensing needs, access, seat requirements, education & budgeting required for supporting and scaling user research tools across multiple organizationsPartner with Tools team on best practices, governance, and strategy for new tooling Basic QualificationsBachelor’s Degree or Military experienceAt least 5 Years of Project Management experienceAt least 3 Years of People Management experiencePreferred Qualifications:At least 8 years of Project Management experienceAt least 5 years of People Management experienceExceptional communication and collaboration skillsExcellent problem solving and influencing skillsMaster’s degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related fieldExperience partnering with Risk, HR, Finance, Design, Product, Tech and Strategy partnersExperience managing multiple large portfolios of workFamiliarity working with design, creative or analytics teamsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $172,900 - $197,300 for Sr Manager, Project ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Learn more at the Capital One Careers website
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law
Capital One promotes a drug-free workplace
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp
(COPSSC).SummaryLocation: McLean, VA; New York, NY; Richmond, VA; Boston, MAType: Full time
Manager to join our team
We are passionate about keeping our design teams well managed so that they can deliver world-class products that redefine our customers’ day-to-day financial activities
This role will oversee our embedded Research Operators enabling our product delivery teams across the enterprise and report into our Head of Risk and Program Governance for Experience Design.The Experience Design team at Capital One is at the forefront of enriching our customers’ digital and physical experiences
We champion a thriving environment of collaboration, authenticity, and healthy critique, in which we honor diversity of thought, create a culture of belonging, and elevate one another
If you’re an innovator and storyteller who embraces an environment where you can experiment, learn, and change banking for good, we would love to hear from you. What You’ll Do: You’ll be asked to handle a variety of responsibilities, including: Portfolio Strategy for Research OperationsIdentifying, standardizing and scaling research operations best practices, specifically with respect to research manage and overall metrics and reportingDesigning, streamlining and automating organization-wide research operational processes to simplify and enable associates and leaders to focus on their workDriving momentum by creating transparency to the overall research & research operations portfolio Creating and overseeing organizational feedback mechanisms to understand operational process inefficiencies and pain points related to research processesTracking effectiveness of operating standards and research management activities, identifying opportunities for increasing awareness, proactive support for product teams, training in research best practices & design leadership alignment of research in flightBuilding and maintaining all research operations metrics (including active and strategic research), reporting, feedback and routines: Reporting on the portfolio of work, organizational health and satisfaction to stakeholders, design leaders, top of house & teamsCoordinating and facilitating operational activities and events, specifically identifying ongoing educational, awareness gaps, designer and researcher training and tool managementEstablish the required cadences, templates, routines & systems for sprint planning across both operational research and active research, proactively gathering intake of work or potential workBe comfortable working at all levels of zoom, from influencing portfolio strategy to task executionCollaboration & ConnectionEstablish research mechanism standardization for lines of business GSD processes, proactively identifying gaps in adoption, needs in awareness and training & continual collaboration with command centers Partnering with design leads, partners and teams to coordinate and prioritize resources and the portfolio of cross-organization workWork in lockstep with our tools, Enterprise Risk, and associated teams to drive risk mature processes and practicesBuilding and maintaining strong working relationships by collaborating with design leads, product, command center and tech partners to uncover operational needs for research operationsDeveloping and deploying a communications and education strategy for research operational changes, including tool usage, research insights library iterations & opportunities to increase the maturity of research awareness in partners, designers & tech teamsConnecting with design operations, chiefs of staff, and design practice communities across Experience Design organization by learning, sharing, and teachingLead & Develop TeamsBuilding and leading a successful team by mentoring, coaching, and elevating othersGuiding team members in strategy, research, design, alignment, analysis, process improvement, and change managementNavigating conflict resolution within your team as well as within projects, teams and partner relationshipsTools & SystemsMaintain, improve and iterate on the research operational systems strategic value to partners through education, development of new practices, feedback mechanisms and tracking usage & compliance Manage the licensing needs, access, seat requirements, education & budgeting required for supporting and scaling user research tools across multiple organizationsPartner with Tools team on best practices, governance, and strategy for new tooling Basic QualificationsBachelor’s Degree or Military experienceAt least 5 Years of Project Management experienceAt least 3 Years of People Management experiencePreferred Qualifications:At least 8 years of Project Management experienceAt least 5 years of People Management experienceExceptional communication and collaboration skillsExcellent problem solving and influencing skillsMaster’s degree or advanced Degree in Behavioral Science, economics, Cyber security, MBA or related fieldExperience partnering with Risk, HR, Finance, Design, Product, Tech and Strategy partnersExperience managing multiple large portfolios of workFamiliarity working with design, creative or analytics teamsAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location
Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting
Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $172,900 - $197,300 for Sr Manager, Project ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
Learn more at the Capital One Careers website
Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please
Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace
All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law
Capital One promotes a drug-free workplace
Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at
1-800-304-9102
or via email at RecruitingAccommodation@capitalone.com
All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to
Careers@capitalone.comCapital
One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entitiesPlease note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp
(COPSSC).SummaryLocation: McLean, VA; New York, NY; Richmond, VA; Boston, MAType: Full time
Source : Capital One