Senior Manager, Sales Systems & Operations at Atlassian
San Francisco, CA
About the Job
OverviewWorking at AtlassianAtlassians can choose where they work – whether in an office, from home, or a combination of the two
That way, Atlassians have more control over supporting their family, personal goals, and other priorities
We can hire people in any country where we have a legal entity
Interviews and onboarding are conducted virtually, a part of being a distributed-first company.The Sr
Manager, Sales Systems & Operations is a leadership role in our Sales Strategy & Operations organization
This person works with leaders and stakeholders in Sales, Marketing, Customer Success and other cross-functional teams across Atlassian to understand business needs, drive prioritization and support the implementation of projects/programs
This role is accountable for end-to-end project lifecycle support, from requirements gathering through to post-release support, and everything in between
Your team plays an integral role in developing and ensuring the successful delivery of our Sales project portfolio, but also supports the day-to-day operations for sales systems - triaging field sales issues and questions, and generally keeping the lights on for our sales teams
Atlassian is a dynamic, fast-changing, high-growth environment, and our Sales Systems & Operations team plays a critical role in supporting that growth
We are looking for an equally dynamic leader to help lead the team and support the continued evolution of our enterprise sales model
ResponsibilitiesWhat you’ll doWork with business stakeholders and leadership in Sales to understand business objectives, needs and priorities, and develop and maintain a roadmap of projects and programs aligned to these goals
Drive programs and initiatives that streamline and improve our sellers QTC experience.You will support the NPI (new product introduction) process, including M&A projects, to ensure successful operationalization of new offers across lead-to-cash and support processes.Support end-to-end project/program management for CRM and related sales-systems initiatives
As a hands-on leader, you will manage a team of business analysts and product owners who will support or execute prioritized projects
You will ensure the business value of your projects are quantified and that measurable success metrics have been defined
You will drive clarity of requirements and will ask lots of “why” questions to validate business impact of what gets implemented and to ensure that the solution will stand the test of time
Assess the business impact of projects and required investment, and drive the prioritization of initiatives to realize the best returns
You will partner closely with our technology teams to design best-in-class solutions, and will have ultimate accountability for the successful delivery of projects in our portfolio, including change management and enablement activities for our field teams
You will work closely with our different selling teams to identify ways to drive improvements into their work flows and optimize the experience to their unique seller objectsYou will be a trusted advisor to the business - helping guide our sales organization to best-in-class sales practices
Provide guidance, mentorship, and development opportunities for team members, while fostering a collaborative and high-performing team culture.QualificationsRequired Skills8+ years in leadership roles in Sales/Business Operations or similar consulting roles, ideally within a high-growth technology company, with experience leading enterprise-level projects.Minimum of 7 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain
SaaS software sales experience is expected
Minimum 5 years of experience in a people manager role.Experience rolling out significant programs within a sales or quote-to-cash organization, from project justification (ROI) to requirements gathering, solution design, cross-functional execution to launch and change management.Expertise in Sales, Service and Marketing Clouds, and an expert-level understanding of modern and emerging GTM technologies supporting the entire customer lifecycle
Experience with high-velocity sales models and more traditional high-touch enterprise sales motions
Diplomacy and negotiation skills to drive senior stakeholders to agreement on prioritization.Excellent business acumen
You’ve been around the block and have developed such a thorough understanding of B2B sales that you’re ready to design your own CRM
In-depth experience with channels and/or inside sales a big plus.You have a knack for solution design, embrace complexity and can distill complex concepts into simple terms for our business counterparts
You understand the tools, techniques and processes required to use data to drive decision making and guide seller experiences in meaningful ways
You are a reporting and analytics guru, and understand when and how to use data to communicate, guide and influence
You have an extreme sense of ownership and accountability for your work and your team
We have ambitious plans and need you to execute relentlessly and drive projects to conclusion
You have the leadership skills to build and motivate a team of ambitious business analysts.CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs
To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience
In the United States, we have three geographic pay zones
For this role, our current base pay ranges for new hires in each zone are:Zone A: $172,900 - $230,500Zone B: $155,600 - $207,500Zone C: $143,500 - $191,300This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones
However, please confirm the zone for your specific location with your recruiter.Our perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community
Our offerings include health coverage, paid volunteer days, wellness resources, and so much more
Visit go.atlassian.com/perksandbenefitsto learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team
Our software products help teams all over the planet and our solutions are designed for all types of work
Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status
All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process
Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.Job SummaryCategory: Other
That way, Atlassians have more control over supporting their family, personal goals, and other priorities
We can hire people in any country where we have a legal entity
Interviews and onboarding are conducted virtually, a part of being a distributed-first company.The Sr
Manager, Sales Systems & Operations is a leadership role in our Sales Strategy & Operations organization
This person works with leaders and stakeholders in Sales, Marketing, Customer Success and other cross-functional teams across Atlassian to understand business needs, drive prioritization and support the implementation of projects/programs
This role is accountable for end-to-end project lifecycle support, from requirements gathering through to post-release support, and everything in between
Your team plays an integral role in developing and ensuring the successful delivery of our Sales project portfolio, but also supports the day-to-day operations for sales systems - triaging field sales issues and questions, and generally keeping the lights on for our sales teams
Atlassian is a dynamic, fast-changing, high-growth environment, and our Sales Systems & Operations team plays a critical role in supporting that growth
We are looking for an equally dynamic leader to help lead the team and support the continued evolution of our enterprise sales model
ResponsibilitiesWhat you’ll doWork with business stakeholders and leadership in Sales to understand business objectives, needs and priorities, and develop and maintain a roadmap of projects and programs aligned to these goals
Drive programs and initiatives that streamline and improve our sellers QTC experience.You will support the NPI (new product introduction) process, including M&A projects, to ensure successful operationalization of new offers across lead-to-cash and support processes.Support end-to-end project/program management for CRM and related sales-systems initiatives
As a hands-on leader, you will manage a team of business analysts and product owners who will support or execute prioritized projects
You will ensure the business value of your projects are quantified and that measurable success metrics have been defined
You will drive clarity of requirements and will ask lots of “why” questions to validate business impact of what gets implemented and to ensure that the solution will stand the test of time
Assess the business impact of projects and required investment, and drive the prioritization of initiatives to realize the best returns
You will partner closely with our technology teams to design best-in-class solutions, and will have ultimate accountability for the successful delivery of projects in our portfolio, including change management and enablement activities for our field teams
You will work closely with our different selling teams to identify ways to drive improvements into their work flows and optimize the experience to their unique seller objectsYou will be a trusted advisor to the business - helping guide our sales organization to best-in-class sales practices
Provide guidance, mentorship, and development opportunities for team members, while fostering a collaborative and high-performing team culture.QualificationsRequired Skills8+ years in leadership roles in Sales/Business Operations or similar consulting roles, ideally within a high-growth technology company, with experience leading enterprise-level projects.Minimum of 7 years of hands-on experience managing a Salesforce environment/team in a B2B, high-tech domain
SaaS software sales experience is expected
Minimum 5 years of experience in a people manager role.Experience rolling out significant programs within a sales or quote-to-cash organization, from project justification (ROI) to requirements gathering, solution design, cross-functional execution to launch and change management.Expertise in Sales, Service and Marketing Clouds, and an expert-level understanding of modern and emerging GTM technologies supporting the entire customer lifecycle
Experience with high-velocity sales models and more traditional high-touch enterprise sales motions
Diplomacy and negotiation skills to drive senior stakeholders to agreement on prioritization.Excellent business acumen
You’ve been around the block and have developed such a thorough understanding of B2B sales that you’re ready to design your own CRM
In-depth experience with channels and/or inside sales a big plus.You have a knack for solution design, embrace complexity and can distill complex concepts into simple terms for our business counterparts
You understand the tools, techniques and processes required to use data to drive decision making and guide seller experiences in meaningful ways
You are a reporting and analytics guru, and understand when and how to use data to communicate, guide and influence
You have an extreme sense of ownership and accountability for your work and your team
We have ambitious plans and need you to execute relentlessly and drive projects to conclusion
You have the leadership skills to build and motivate a team of ambitious business analysts.CompensationAt Atlassian, we strive to design equitable, explainable, and competitive compensation programs
To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline
Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience
In the United States, we have three geographic pay zones
For this role, our current base pay ranges for new hires in each zone are:Zone A: $172,900 - $230,500Zone B: $155,600 - $207,500Zone C: $143,500 - $191,300This role may also be eligible for benefits, bonuses, commissions, and equity.Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones
However, please confirm the zone for your specific location with your recruiter.Our perks & benefitsAtlassian offers a variety of perks and benefits to support you, your family and to help you engage with your local community
Our offerings include health coverage, paid volunteer days, wellness resources, and so much more
Visit go.atlassian.com/perksandbenefitsto learn more.About AtlassianAt Atlassian, we're motivated by a common goal: to unleash the potential of every team
Our software products help teams all over the planet and our solutions are designed for all types of work
Team collaboration through our tools makes what may be impossible alone, possible together.We believe that the unique contributions of all Atlassians create our success
To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status
All your information will be kept confidential according to EEO guidelines.To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process
Simply inform our Recruitment team during your conversation with them.To learn more about our culture and hiring process, visit go.atlassian.com/crh.Job SummaryCategory: Other
