Senior Manager, Strategic Business Initiatives - Chicago Transit Authority
Chicago, IL
About the Job
Senior Manager, Strategic Business Initiatives - ( 2400008R )
Description
SALARY
$135,000 - $155,000
POSITION SUMMARY
The senior manager will review all initiative requests, gather and confirm requirements from business, technology, and projects, provide and manage the business case assessment, evaluate the best solution, and develop the necessary resource requirements and high-level project approach. Plans, implements, and supports optimizing strategic business initiatives processes utilizing industry standard best practices. Leads initiatives to research and develop best practices for collecting business, technical, and project management requirements, provide assessment of feasible solution, develop business cases, determine resources requirement, develop project charter, project scope, and project timeline. Oversees SBI project management and business analysis, and quality assurance. Leads the SBI team in its mission to optimize business processes and explore new technologies by developing a strong business analysis function.
Qualifications
PRIMARY RESPONSIBILITIES
+ Assesses technology requests and develops strategies and approaches based upon the best feasible solution. Scopes out large and complex initiatives for cross functional teams to work on lead all initiatives for end-to-end processes.
+ Collects business, technology, and project management requirements.
+ Assesses requirements and determine feasible solutions.
+ Develops business benefits and resources requirements.
+ Develops strategies to break up the initiatives into charter, scope, risks, dependencies, and constraints.
+ Serves as point of contact for initiatives sponsors, requestor, and key stakeholders. Represents Strategic Business Initiatives in initiative planning and implementation meetings. Develops relationship with business departments and deep understanding of business processes. Leads initiative teams interacting with requestors, sponsors, stakeholders, and various department heads.
+ Acts as liaison to resolve problems, escalate issues for management attention, and acts as an advocate for proposed solutions.
+ Coordinates with SBI, Technology, and other internal departments to resolve process issues taking into consideration department needs and constraints.
+ Researches best practices for strategic business initiatives from within and outside CTA. Works with technical architect, technical and business managers applying best practices to increase efficiency and effectiveness in proposed solutions.
+ Utilizes proven process improvement and reengineering methodologies to define the need for change, support change, and make changes last.
+ Acts as a lead role to roll out new or updated strategic business initiatives using proven program, project and change management techniques.
+ Confers with management to assess success of new and updated procedures, provides recommendations for improvement based on feedback. Evaluates effectiveness of new processes and changes implemented and uses findings to further enhance processes.
+ Develops and utilizes appropriate data collection instruments and procedures to report project progress and success metrics.
+ Plans, assigns, and reviews work of departmental staff to ensure group objectives are met. Hires, trains, develops, and evaluates performance of staff to ensure that a qualified staff exists to meet group objectives. Reviews and recommends personnel actions for approval.
+ Performs other duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
+ Senior Business Process Analyst
+ Project Consultant
+ Senior Project Manager
+ Project Manager
CHALLENGES
+ Developing and tracking outcome and output metrics needed in the long-term and short-term decision-making process.
+ Coordination and management of multiple Initiatives while balancing competing priorities and deadlines.
+ Gaining trust and acceptance of sponsors, executives, and managers to be able to influence without authority.
EDUCATION/EXPERIENCE REQUIREMENTS
+ Bachelor’s degree in technology, business management, or a related field, plus eight (8) years of experience in technology management, operational business management, logistics, or an equivalent combination of education and experience
+ Valid Driver’s License required.
PHYSICAL REQUIREMENTS
+ Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
+ Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES
+ Detailed knowledge and deep expertise in mapping out and improving business processes.
+ Detailed knowledge of technology architecture and business domains.
+ Detailed knowledge and understanding of project management and business analysis.
+ Working knowledge of Microsoft Word, Visio, PowerPoint, and Excel.
+ Working knowledge of database and reporting tools such as MS-Access, Quick Books, Tableau, Outlook365, etc.
+ Working knowledge of the practices and principles of Business and Technical processes and change management.
+ Working knowledge of the methods of reporting and documenting data.
+ Strong project management and process development skill.
+ Strong verbal and written communication skills to effectively communicate with a variety of audiences.
+ Strong technical and business problem solving, analytical and troubleshooting skills.
+ Strong persuasive and influence skills.
+ Strong ability to act as a Change Agent.
+ Ability to quickly learn technology trends, solutions, and systems including emerging technologies such as artificial Intelligence (AI), machine learning and robots.
+ Deep understanding of the practices and methods of technologies, research, selection, development, testing, deployment, and support.
+ Ability to lead and coordinate a group of people towards a common goal.
WORKING CONDITIONS
+ General office environment
+ Occasional travel to CTA field locations in the course of work.
+ May be required to work various extended or irregular hours (including nights and weekends) in order to meet project deadlines.
+ Must be available to respond to calls or email inquiries outside of regular work hours.
+ This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow. Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
+ Standard office equipment.
+ Personal computer and related software (Microsoft Word, Power Point, Excel).
Additional Details: Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants, if hired,must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER
No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.
During the hiring process, CTA’s Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.
Please click link below to review the benefits offered at the CTA.
_https://www.transitchicago.com/hrbenefits/_
Primary Location : USA-Illinois-Chicago
Job : Strategic Planning
Job Posting : Oct 4, 2024, 1:32:48 PM
Position Type: : Full-time Permanent (FTP)
Req ID: 2400008R
Description
SALARY
$135,000 - $155,000
POSITION SUMMARY
The senior manager will review all initiative requests, gather and confirm requirements from business, technology, and projects, provide and manage the business case assessment, evaluate the best solution, and develop the necessary resource requirements and high-level project approach. Plans, implements, and supports optimizing strategic business initiatives processes utilizing industry standard best practices. Leads initiatives to research and develop best practices for collecting business, technical, and project management requirements, provide assessment of feasible solution, develop business cases, determine resources requirement, develop project charter, project scope, and project timeline. Oversees SBI project management and business analysis, and quality assurance. Leads the SBI team in its mission to optimize business processes and explore new technologies by developing a strong business analysis function.
Qualifications
PRIMARY RESPONSIBILITIES
+ Assesses technology requests and develops strategies and approaches based upon the best feasible solution. Scopes out large and complex initiatives for cross functional teams to work on lead all initiatives for end-to-end processes.
+ Collects business, technology, and project management requirements.
+ Assesses requirements and determine feasible solutions.
+ Develops business benefits and resources requirements.
+ Develops strategies to break up the initiatives into charter, scope, risks, dependencies, and constraints.
+ Serves as point of contact for initiatives sponsors, requestor, and key stakeholders. Represents Strategic Business Initiatives in initiative planning and implementation meetings. Develops relationship with business departments and deep understanding of business processes. Leads initiative teams interacting with requestors, sponsors, stakeholders, and various department heads.
+ Acts as liaison to resolve problems, escalate issues for management attention, and acts as an advocate for proposed solutions.
+ Coordinates with SBI, Technology, and other internal departments to resolve process issues taking into consideration department needs and constraints.
+ Researches best practices for strategic business initiatives from within and outside CTA. Works with technical architect, technical and business managers applying best practices to increase efficiency and effectiveness in proposed solutions.
+ Utilizes proven process improvement and reengineering methodologies to define the need for change, support change, and make changes last.
+ Acts as a lead role to roll out new or updated strategic business initiatives using proven program, project and change management techniques.
+ Confers with management to assess success of new and updated procedures, provides recommendations for improvement based on feedback. Evaluates effectiveness of new processes and changes implemented and uses findings to further enhance processes.
+ Develops and utilizes appropriate data collection instruments and procedures to report project progress and success metrics.
+ Plans, assigns, and reviews work of departmental staff to ensure group objectives are met. Hires, trains, develops, and evaluates performance of staff to ensure that a qualified staff exists to meet group objectives. Reviews and recommends personnel actions for approval.
+ Performs other duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
+ Senior Business Process Analyst
+ Project Consultant
+ Senior Project Manager
+ Project Manager
CHALLENGES
+ Developing and tracking outcome and output metrics needed in the long-term and short-term decision-making process.
+ Coordination and management of multiple Initiatives while balancing competing priorities and deadlines.
+ Gaining trust and acceptance of sponsors, executives, and managers to be able to influence without authority.
EDUCATION/EXPERIENCE REQUIREMENTS
+ Bachelor’s degree in technology, business management, or a related field, plus eight (8) years of experience in technology management, operational business management, logistics, or an equivalent combination of education and experience
+ Valid Driver’s License required.
PHYSICAL REQUIREMENTS
+ Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
+ Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE, SKILLS, AND ABILITIES
+ Detailed knowledge and deep expertise in mapping out and improving business processes.
+ Detailed knowledge of technology architecture and business domains.
+ Detailed knowledge and understanding of project management and business analysis.
+ Working knowledge of Microsoft Word, Visio, PowerPoint, and Excel.
+ Working knowledge of database and reporting tools such as MS-Access, Quick Books, Tableau, Outlook365, etc.
+ Working knowledge of the practices and principles of Business and Technical processes and change management.
+ Working knowledge of the methods of reporting and documenting data.
+ Strong project management and process development skill.
+ Strong verbal and written communication skills to effectively communicate with a variety of audiences.
+ Strong technical and business problem solving, analytical and troubleshooting skills.
+ Strong persuasive and influence skills.
+ Strong ability to act as a Change Agent.
+ Ability to quickly learn technology trends, solutions, and systems including emerging technologies such as artificial Intelligence (AI), machine learning and robots.
+ Deep understanding of the practices and methods of technologies, research, selection, development, testing, deployment, and support.
+ Ability to lead and coordinate a group of people towards a common goal.
WORKING CONDITIONS
+ General office environment
+ Occasional travel to CTA field locations in the course of work.
+ May be required to work various extended or irregular hours (including nights and weekends) in order to meet project deadlines.
+ Must be available to respond to calls or email inquiries outside of regular work hours.
+ This position is considered a "C-List" position under the “Revolving Door” prohibition within the State Officials and Employees Act (5 ILCS 430/5-45), which contains a number of post-employment restrictions CTA employees in C-list designated positions must follow. Among other requirements listed in this statute, CTA employees in C-list designated positions are required to follow State notification procedures to the Office of the Executive Inspector General prior to acceptance of any applicable non-State employment or may be fined significant penalties.
EQUIPMENT, TOOLS, AND MATERIALS UTILIZED
+ Standard office equipment.
+ Personal computer and related software (Microsoft Word, Power Point, Excel).
Additional Details: Employees and/or union members will be given priority consideration in the hiring process, per the applicable labor contracts.
Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants, if hired,must comply with CTA's residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER
No employee or applicant for employment will be discriminated against because of race, color, creed, religion, sex, marital status, national origin, sexual orientation, ancestry, age, unfavorable military discharge, disability or any other status protected by federal, state, or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees, unless undue hardship would result. If you require an accommodation in the application or hiring process, please contact arc@transitchicago.com prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.
During the hiring process, CTA’s Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.
Please click link below to review the benefits offered at the CTA.
_https://www.transitchicago.com/hrbenefits/_
Primary Location : USA-Illinois-Chicago
Job : Strategic Planning
Job Posting : Oct 4, 2024, 1:32:48 PM
Position Type: : Full-time Permanent (FTP)
Req ID: 2400008R
Source : Chicago Transit Authority