Senior Manager, Strategic Planning and Technology Strategy at American Express
New York, NY 10001
About the Job
DescriptionProgram Manager, Strategic Planning & Program Management (Tech Strategy)Working With UsYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology on #TeamAmex. Amex FlexWe back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our company-wide working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.This is a hybrid role; Hybrid colleagues work a mix of in-office and virtual days, coming into the office 3+ days per week on average. Leaders and colleagues will plan common days for in-person connection, collaboration, and events.The RoleDo you love bringing strategic vision to life? Are you excited about driving large-scale transformation? We are seeking a Program Manager to join the Tech Strategy & Business Development (TSBD) team within the American Express Technology organization. The TSBD team works on projects in areas such as internal strategy consulting, platform strategy, and mergers & acquisition advisory. This program manager role will work on strategic planning and program management for Amex Technology’s multi-year Tech Strategy and for select high-priority strategic initiatives. This role is an exciting opportunity to contribute to the successful delivery of the Tech Strategy and to shape and influence the execution of Amex Technology strategic initiatives. What You’ll DoThe program manager in this strategic planning and program management role will define and support the multi-year Tech Strategy roadmap, manage regular Tech Strategy processes, and ensure successful delivery of the overall Tech Strategy. Additionally, the program manager will be instrumental in high-priority initiative execution by acting as a thought partner for strategic planning, establishing effective program structures to position initiatives for long-term success, and managing early-stage implementation efforts. Specifically, this program manager will:
• Develop and manage the multi-year Tech Strategy roadmap, ensuring progress is made towards achieving strategic goals
• Monitor and evaluate the Tech Strategy’s performance through regular metric tracking and initiative status reporting, analyzing progress and synthesizing key strategic insights fit for executive-level audience
• Drive the ongoing evolution of the Tech Strategy by overseeing the annual refresh process and other roadmap activities
• Support strategy development process for Tech Strategy pillars, proposing recommendations, highlighting areas of opportunity, and providing frameworks
• Prepare updates for Steering Committee meetings with the Technology Leadership Team (TLT) and communicate with senior leads of cross-functional teams to ensure teams are aligned on SteerCo deliverables and working towards timely completion
• Create and maintain Tech Strategy artifacts and templates and build out a centralized document repository for all materials and key information
• Create comms plan for Tech Strategy socialization and prepare executive materials for various forums such as Town Halls, leadership meetings, etc.
• Challenge the status quo and solve problems creatively using your toolbox of techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, etc.
• Influence others, often without direct authority, persuading with compelling data, facts, and conclusions
• Collaborate effectively and build key relationships with cross-functional Technology teams as well as enterprise counterparts on business and product teams
• Support execution of strategic initiatives, including creating program roadmap, identifying ideal state and the strategic plan to achieve it, coordinate overall program management ensuring communication and change management best practices are implemented throughoutQualifications
• 5+ years of experience in project/program management working on high-priority, large scale strategic initiatives in the digital space
• 3+ years relevant experience in management consulting/internal consulting delivering projects within Technology disciplines such as Digital Transformation, Emerging/Future Tech, etc. is a plus
• Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlessly
• Proficient in developing high-quality presentations and communication materials for an executive audience is a must with a strong attention to detail
• Outstanding organizational skills with ability to manage multiple workstreams simultaneously
• High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership
• Solid business acumen and problem-solving skills with high capacity for strategic/end-to-end planning and the ability to strategically identify implications and recommendations
• Interpersonal and influencing skills with the ability to build stakeholder relationships and work with cross-functional partners at all levels with strong executive presence
• Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels
• A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals
• Experience designing governance structures, effective operating models, and new processes for programs and strategic initiatives
• Experience working with C-suite/executive-level leadership
• Extensive expertise in Sharepoint, Confluence, and Microsoft suite, in particular PowerPoint
• Loves working in an entrepreneurial culture that is lean, fast paced, and dynamic
• Familiarity with agile delivery methodologies and working knowledge of product development life cycle and agile delivery methodologies
• Prior exposure to FinTech and emerging tech landscape in payment/banking industry
• Bachelor’s DegreeQualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job Field: TechnologySchedule: Full-time
• Develop and manage the multi-year Tech Strategy roadmap, ensuring progress is made towards achieving strategic goals
• Monitor and evaluate the Tech Strategy’s performance through regular metric tracking and initiative status reporting, analyzing progress and synthesizing key strategic insights fit for executive-level audience
• Drive the ongoing evolution of the Tech Strategy by overseeing the annual refresh process and other roadmap activities
• Support strategy development process for Tech Strategy pillars, proposing recommendations, highlighting areas of opportunity, and providing frameworks
• Prepare updates for Steering Committee meetings with the Technology Leadership Team (TLT) and communicate with senior leads of cross-functional teams to ensure teams are aligned on SteerCo deliverables and working towards timely completion
• Create and maintain Tech Strategy artifacts and templates and build out a centralized document repository for all materials and key information
• Create comms plan for Tech Strategy socialization and prepare executive materials for various forums such as Town Halls, leadership meetings, etc.
• Challenge the status quo and solve problems creatively using your toolbox of techniques such as Design Thinking, scenario modeling, use case development, journey mapping, business capability modeling, etc.
• Influence others, often without direct authority, persuading with compelling data, facts, and conclusions
• Collaborate effectively and build key relationships with cross-functional Technology teams as well as enterprise counterparts on business and product teams
• Support execution of strategic initiatives, including creating program roadmap, identifying ideal state and the strategic plan to achieve it, coordinate overall program management ensuring communication and change management best practices are implemented throughoutQualifications
• 5+ years of experience in project/program management working on high-priority, large scale strategic initiatives in the digital space
• 3+ years relevant experience in management consulting/internal consulting delivering projects within Technology disciplines such as Digital Transformation, Emerging/Future Tech, etc. is a plus
• Demonstrated track record of independently driving end-to-end results across priorities in a fast-paced and dynamic environment and executing flawlessly
• Proficient in developing high-quality presentations and communication materials for an executive audience is a must with a strong attention to detail
• Outstanding organizational skills with ability to manage multiple workstreams simultaneously
• High intellectual curiosity, ability to solve complex problems, strategic thinking mindset, and innovative thought leadership
• Solid business acumen and problem-solving skills with high capacity for strategic/end-to-end planning and the ability to strategically identify implications and recommendations
• Interpersonal and influencing skills with the ability to build stakeholder relationships and work with cross-functional partners at all levels with strong executive presence
• Strong written and verbal communication skills with the ability to clearly communicate messages to a variety of audiences across functions and levels
• A self-starter with an ability to navigate ambiguity, form solutions out of white space, and easily adapt to a constantly evolving environment while continuing to make progress towards goals
• Experience designing governance structures, effective operating models, and new processes for programs and strategic initiatives
• Experience working with C-suite/executive-level leadership
• Extensive expertise in Sharepoint, Confluence, and Microsoft suite, in particular PowerPoint
• Loves working in an entrepreneurial culture that is lean, fast paced, and dynamic
• Familiarity with agile delivery methodologies and working knowledge of product development life cycle and agile delivery methodologies
• Prior exposure to FinTech and emerging tech landscape in payment/banking industry
• Bachelor’s DegreeQualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. Job Field: TechnologySchedule: Full-time
