Senior Manager, Technology Enablement - Homeward
San Mateo, CA
About the Job
Homeward is rearchitecting the delivery of health and care in partnership with communities everywhere, starting in rural America. Today, 60 million Americans living in rural communities are facing a crisis of access to care. In the U.S. healthcare system, rural Americans experience significantly poorer clinical outcomes. This trend is rapidly accelerating as rural hospitals close and physician shortages increase, exacerbating health disparities. In fact, Americans living in rural communities suffer a mortality rate 23 percent higher than those in urban communities, in part because of the lack of access to quality care.
Our vision is care that enables everyone to achieve their best health. So, we're creating a new healthcare delivery model that is purpose-built for rural America and directly addresses the issues that have historically limited access and quality. Homeward supports Medicare-eligible beneficiaries by partnering with health plans, providers, and communities to align incentives – taking full financial accountability for clinical outcomes and the total cost of care across rural counties.
As a public benefit corporation and Certified B Corp™, Homeward's mission and business model are aligned to address the healthcare, economic, and demographic challenges that make it challenging for rural Americans to stay healthy. Our Homeward Navigation™ platform uses advanced analytics to connect members to the right care and local resources that address social determinants of health and improve holistic health outcomes. Since many rural communities lack adequate clinical capacity, Homeward also employs care teams that supplement local practices and reach people who cannot otherwise access care.
Homeward is co-founded by a leadership team that defined and delivered Livongo's products, and backed most recently by a $50 million series B co-led by Arch Ventures and Human Capital, with participation from General Catalyst for a total of $70 million in funding. With this leadership team and funding, Homeward is committed to bringing high-quality healthcare to rural communities in need.
The Opportunity:
Join us in tackling healthcare for rural America! We're seeking a Technology Enablement Leader who is passionate about having positive societal impact starting at the local level, solving issues of health inequity for communities that have been perennially underserved.
What you'll do:
- IT Infrastructure Leadership: Lead IT and business systems, managing the design and implementation of the IT infrastructure to support scalable growth and operational efficiency.
- Champion AI and Automation Adoption: Lead the company-wide adoption of AI and automation technologies to enhance operational efficiency, improve patient outcomes, and drive innovation.
- Build an Exceptional Team: Recruit, build, and lead a mission-driven, high-performing, and diverse team committed to Homeward's vision and values.
- Information Security and Risk Management: In partnership with Homeward's Chief Information Security Officer, implement and monitor a comprehensive enterprise information security and IT risk management program.
- IT Operations Oversight: Manage day-to-day IT operations, including network administration, system upgrades, hardware and software procurement, and technical support.
- Vendor and Partner Management: Negotiate and manage relationships with IT vendors, service providers, and consultants to optimize resources and outcomes.
- Drive Build vs. Buy Decisions: Lead strategic decisions on technology investments, determining where to build custom solutions and where to leverage existing technologies.
- Budget Management: Oversee the IT budget, making strategic decisions about resource allocation and technology investments.
What you bring:
- Experience: 5+ years of IT leadership experience, preferably within healthcare organizations or health tech startups.
- AI and Automation Expertise: Demonstrated experience in implementing AI and automation technologies to improve operational efficiency and drive innovation.
- Technical Expertise: Strong knowledge of IT infrastructure, network management, cloud computing (e.g., AWS), cybersecurity, and EHR systems.
- Information Security: Expertise in developing and implementing comprehensive information security and IT risk management programs.
- Strategic Leadership: Ability to drive build vs. buy decisions and develop technology stacks that deliver exceptional consumer experiences.
- Communication Skills: Strong interpersonal and communication skills, with the ability to collaborate effectively across departments.
- Passion: A genuine passion for leveraging technology to improve healthcare accessibility, equity, and outcomes.
Impress us even more:
- High Growth Experience: Previous experience in high-growth startup environments, navigating rapid scaling and change.
- Team Building: Proven experience in building and leading high-performing, diverse IT teams.
- EHR Integration: Experience integrating products with EHR systems, utilizing interoperability standards such as HL7, FHIR, and experience with major EHR platforms like Epic or Cerner.
What Shapes Our Company:
- Deep commitment to one another, the people and communities we serve, and to care that enables everyone to achieve their best health
- Compassion and empathy
- Curiosity, and an eagerness to listen
- Drive to deliver high-quality experiences, clinical care, and cost-effectiveness
- Strong focus on sustainability of our business and scalability of our services, to maximize our reach and impact
- Nurturing a diverse workforce, with a wide range of backgrounds, experiences, and points of view
- Taking our mission and business seriously, but not taking ourselves too seriously– having fun as we build!
Benefits:
- Competitive salary, equity grant, generous paid time off
- Comprehensive benefits package including medical, dental & vision insurance with 100% of monthly premium covered for employees
- Company-sponsored 401k plan
- Hybrid work model, with in-office and work-from-home days.
The base salary range for this position is $150,000 - $190,000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate's qualifications, skills, location, competencies and experience. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work at Homeward Health. This role is eligible for an annual bonus, stock options, as well as a comprehensive benefits package.
At Homeward, we value diversity and are committed to creating an inclusive environment for all employees. We encourage all applicants to apply, even if they don't meet every single requirement.
Homeward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Homeward is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.