Senior Manager, Technology Operations at Sallie Mae Bank
Indianapolis, IN 46262
About the Job
When you join Sallie Mae, you become a champion for all students.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
TITLE : Senior Manager, Technology Operations
Duties : Oversee the maintenance, optimization, and scalability of our technology infrastructure, including hardware, software, networks, and data centers, to ensure seamless operations. Evaluate, select, and implement appropriate technology systems and solutions to enhance operational efficiency, productivity, and user experience. Work closely with finance and executive teams to manage the technology operations budget, optimizing resource allocation while meeting business needs. Establish and enforce data security policies and procedures to safeguard sensitive information. Stay informed about emerging technologies, trends, and industry best practices. Identify and recommend innovative solutions to improve operational effectiveness and efficiency. Collaborate with cross-functional teams, including executive leadership, project managers, and business units, to understand technology requirements, align priorities, and deliver solutions that support organizational objectives. Remote work permitted within a reasonable commuting distance of the Indianapolis, IN office.
SCHEDULE: 40 hours per week, Monday through Friday
LOCATION: SMB IT, Inc., 8425 Woodfield Crossing Blvd. 5th Floor East, Indianapolis, IN 46240
REQUIREMENTS: Bachelor's degree in Computer Science, Electronics Engineering, Information Technology, or a related field and five (5) years of experience as a Systems Administrator, Information Technology Consultant, Systems Engineer, or closely related occupation.
SPECIAL SKILLS: Also required experience in the following:
CONTACT: Send resume to and reference job title and location.
Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
We're on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.
Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We're changing. Because students need a better way.
We're looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students-and for each other.
This is where diverse backgrounds, beliefs, and perspectives matter. It's where you're empowered to bring your authentic self to work.
Feeling your best allows you to do your best. Our benefits take care of the whole you-from physical and mental to financial and professional. You'll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.
We're obsessed with impact and making a real difference. For us, that means putting relationships first, asking "why not?" when tackling challenges, and continuously learning new skills.
Come do more than join something, change something. For students, for future generations, for the future of education.
TITLE : Senior Manager, Technology Operations
Duties : Oversee the maintenance, optimization, and scalability of our technology infrastructure, including hardware, software, networks, and data centers, to ensure seamless operations. Evaluate, select, and implement appropriate technology systems and solutions to enhance operational efficiency, productivity, and user experience. Work closely with finance and executive teams to manage the technology operations budget, optimizing resource allocation while meeting business needs. Establish and enforce data security policies and procedures to safeguard sensitive information. Stay informed about emerging technologies, trends, and industry best practices. Identify and recommend innovative solutions to improve operational effectiveness and efficiency. Collaborate with cross-functional teams, including executive leadership, project managers, and business units, to understand technology requirements, align priorities, and deliver solutions that support organizational objectives. Remote work permitted within a reasonable commuting distance of the Indianapolis, IN office.
SCHEDULE: 40 hours per week, Monday through Friday
LOCATION: SMB IT, Inc., 8425 Woodfield Crossing Blvd. 5th Floor East, Indianapolis, IN 46240
REQUIREMENTS: Bachelor's degree in Computer Science, Electronics Engineering, Information Technology, or a related field and five (5) years of experience as a Systems Administrator, Information Technology Consultant, Systems Engineer, or closely related occupation.
SPECIAL SKILLS: Also required experience in the following:
- Systems administration, network architecture, cloud technologies, and cybersecurity;
- Strategic planning, budgeting, and resource management for information technology projects;
- Provisioning, managing, and streamlining cloud infrastructure, integrating cutting-edge DevOps practices for Continuous Integration and Continuous Deployment (CICD);
- Developing and managing a wide range of AWS services, such as EC2, S3, VPC, RDS, Route 53, Cloud Front, IAM, CloudWatch, Lambda, ECS, or Autoscaling;
- Administering diverse environments covering Linux, Windows, and cloud platforms;
- Leveraging industry-standard tools such as CloudFormation, Terraform, or Ansible to automate and orchestrate cloud resources;
- Certifications from AWS, Azure, Google Cloud Platform, VMware VCP, RHCE, or ITIL.
CONTACT: Send resume to and reference job title and location.
Feeling your best helps you do your best:
Our benefits take care of the whole you-so you can build your work around your life (not the other way around!).
- Competitive base salaries
- Bonus incentives
- Generous PTO, Floating Holidays and 12 Federal Holidays observed
- Support for financial-well-being and retirement 401k with employer match
- Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more
- Employer paid short-term/long-term disability and basic life insurance
- Flexible hybrid working arrangements.
- Paid parental leave and adoption reimbursement programs
- Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)
- Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives
- Tuition Reimbursement and Family Scholarship Programs
- Career development and training opportunities
Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!
Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here to view the U.S. Pay Transparency Policy, here for federal job applicant notices, and here to view the California Employee Privacy Notice.
Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
