Senior Manager, UX Design - Global Governance Tech at Walmart
Bentonville, AR 72712
About the Job
LocationBENTONVILLE, ARCareer AreaUX DesignJob FunctionUX & DesignEmployment TypeRegular/PermanentPosition TypeSalaryRequisitionWD1934756 What you'll do at Position Summary...What you'll do...User Discovery:Requires knowledge of:User experience strategies; User interviews and surveys; User journeys; Story boards; Contextual inquiries.To demonstrate awareness of trends in user consumption habits to develop or improve interaction design and user experience strategies
Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys
Plans site visits to end users
Maintains appropriate records of user observations
Presents data from site visits in ways that can be used to drive design (for example, user stories, user journey maps)
Critically evaluates previous user research from multiple sources and perspectives.Managing Functional Partnerships :Requires knowledge of:Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernacular; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences.To collaborate with partners in the value chain to achieve desired outcomes across international markets
Lead cross-functional strategic technology focused initiatives and encourage team to cultivate relationships across the businesses and markets
Establishes best practices in the relevant functional area for team members to collaborate with people having different perspectives
Facilitate cross functional team thinking and brainstorming activities to collectively create and share ideas
Establish shared goals and information sharing platform to foster collaboration
Resolve technical and business issues related to collaborative efforts in varying business conditions
Seek out individuals with different perspectives to help foster creativity and personal growth.Design Research :Requires knowledge of:Principles of research; Best practices of qualitative and quantitative research; Data analysis techniques; Techniques to detect gaps in information; Legal risks, factual errors, and breaches of codes of conduct involving the use of research material; Organizational research requirements; Success metrics for research projects; Purpose of research and how it will be used; Values, limitations, and risks of sources and social networks for research purposes; Emerging methods for obtaining relevant information.To define the key problems to be addressed in research projects
Designs and drives a research strategy to meet identified research needs
Reviews the relevance and usefulness of findings against research objectives outlined in research project plans
Leads the production of final research findings and associated outcomes
Develops reports on future improvements to research processes
Identifies potential legal and ethical issues from using research material
Collaborates with and understands the value of other research partners (for example, site analytics, consumer insights) to synthesize and leverage existing data and coordinate research efforts.Influencing and Building Stakeholder Consensus :Requires knowledge of:Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles.To lead discussions with varying viewpoints confidently
Influence diverse audiences using customized communication and appropriate frameworks
Leverage fact-based data & analytics insights to build a cohesive narrative and present in a clear, concise and meaningful way
Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs
Become a trusted advisor to diverse stakeholders, influencing them to act on the product/technology matters
Provide respectful, effective, timely feedback and seek, internalize, and utilize received feedback.Driving Customer/Client Needs :Requires knowledge of:Customer and business problems; Dependencies and impacts on product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques.To build and maintain customer relations to understand customer requirements/problems
Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience
Simplifies and improves processes to reduce turnaround times, increase effectiveness, and drive customer delight.Usability Testing and Iteration :Requires knowledge of:User profiles; Testing scenarios; Documentation; Test plansTo perform testing against a design specification
Assists in the development of a set of specific suites of tests and the goals for each test
Works with customers to develop test scenarios and conducts acceptance tests on user stories
Participates in a specific user acceptance testing process
Records and stores test cases, associated input data, operations, and expected results.Interaction Design :Requires knowledge of:User-centered design principles; Native mobile conventions and capabilities (for example, Apple's Human Interface Guidelines for iOS, Google's Android design patterns); Information hierarchy principles; Task analysis; System design processes
Interaction patterns and templates.To define and documents design details through process flows, site maps, wireframes, and functional specifications in multiple formats
Provides suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions and contribute to the pattern library.Visual Design :Requires knowledge of:User-centered design principles; Native mobile conventions and capabilities (for example, Apple's Human Interface Guidelines for iOS, Google's Android design patterns); Templates and style guides; Design tools.To define and documents design details at a system level with accurate design specifications (for example, position, padding, font size) in multiple formats
Leads visual quality assurance against a design specification and rapidly prioritizes and solves issues
Creates and defines templates and style guides to design consistent and scalable design solutions at the system level.Prototyping :Requires knowledge of:Prototyping disciplines, tools, and techniques within target environments; User-centered design principles; Information hierarchy and design principles, task analysis, and system design processes.To adhere to and use interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions and contribute to the pattern library
Designs and develops prototypes and technical proofs of concept (for example, interaction models, data transfer, functional user interface components) using a range of technologies (for example, HTML5, CSS, JavaScript/jQuery, PHP/Python/Ruby/RoR)
Builds interactive models that can access live content and builds reusable components and tools to enable and facilitate prototyping
Diagnoses and reports minor prototyping problems found while building working models.Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and costeffectiveness; and participating in and supporting community outreach events.Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.Embrace Change - Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.Focus on our Associates - Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area
Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.2 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer SciencePrimary Location...805 Se Moberly Ln, Bentonville, AR 72712, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
Proactively identifies areas for user profile enhancements and new participatory design features based on user interviews and surveys
Plans site visits to end users
Maintains appropriate records of user observations
Presents data from site visits in ways that can be used to drive design (for example, user stories, user journey maps)
Critically evaluates previous user research from multiple sources and perspectives.Managing Functional Partnerships :Requires knowledge of:Stakeholder identification and mapping; Stakeholder analysis; Stakeholder communication; Stakeholder engagement techniques; Stakeholder management effectiveness tools and methods; Fluency in many specialized business vernacular; Deep understanding of diverse markets to deliver customer and business value; adapt style and best practices to accommodate cultural differences.To collaborate with partners in the value chain to achieve desired outcomes across international markets
Lead cross-functional strategic technology focused initiatives and encourage team to cultivate relationships across the businesses and markets
Establishes best practices in the relevant functional area for team members to collaborate with people having different perspectives
Facilitate cross functional team thinking and brainstorming activities to collectively create and share ideas
Establish shared goals and information sharing platform to foster collaboration
Resolve technical and business issues related to collaborative efforts in varying business conditions
Seek out individuals with different perspectives to help foster creativity and personal growth.Design Research :Requires knowledge of:Principles of research; Best practices of qualitative and quantitative research; Data analysis techniques; Techniques to detect gaps in information; Legal risks, factual errors, and breaches of codes of conduct involving the use of research material; Organizational research requirements; Success metrics for research projects; Purpose of research and how it will be used; Values, limitations, and risks of sources and social networks for research purposes; Emerging methods for obtaining relevant information.To define the key problems to be addressed in research projects
Designs and drives a research strategy to meet identified research needs
Reviews the relevance and usefulness of findings against research objectives outlined in research project plans
Leads the production of final research findings and associated outcomes
Develops reports on future improvements to research processes
Identifies potential legal and ethical issues from using research material
Collaborates with and understands the value of other research partners (for example, site analytics, consumer insights) to synthesize and leverage existing data and coordinate research efforts.Influencing and Building Stakeholder Consensus :Requires knowledge of:Verbal/Non-verbal behaviors; Application and allocation of Business Communication styles/techniques in ambiguous and challenging situations; Communication channels/mediums; Interpersonal skills and universal relationship building with ability to connect seemingly unconnected parties; Influencing styles.To lead discussions with varying viewpoints confidently
Influence diverse audiences using customized communication and appropriate frameworks
Leverage fact-based data & analytics insights to build a cohesive narrative and present in a clear, concise and meaningful way
Demonstrate superior decision and coordination skills when faced with conflicting or ambiguous inputs
Become a trusted advisor to diverse stakeholders, influencing them to act on the product/technology matters
Provide respectful, effective, timely feedback and seek, internalize, and utilize received feedback.Driving Customer/Client Needs :Requires knowledge of:Customer and business problems; Dependencies and impacts on product processes/ways of working; Journey mapping; Process optimization; Communication and influencing techniques.To build and maintain customer relations to understand customer requirements/problems
Creates customer journey touchpoints to anticipate product enhancements by pre-empting gaps/risks in the product experience
Simplifies and improves processes to reduce turnaround times, increase effectiveness, and drive customer delight.Usability Testing and Iteration :Requires knowledge of:User profiles; Testing scenarios; Documentation; Test plansTo perform testing against a design specification
Assists in the development of a set of specific suites of tests and the goals for each test
Works with customers to develop test scenarios and conducts acceptance tests on user stories
Participates in a specific user acceptance testing process
Records and stores test cases, associated input data, operations, and expected results.Interaction Design :Requires knowledge of:User-centered design principles; Native mobile conventions and capabilities (for example, Apple's Human Interface Guidelines for iOS, Google's Android design patterns); Information hierarchy principles; Task analysis; System design processes
Interaction patterns and templates.To define and documents design details through process flows, site maps, wireframes, and functional specifications in multiple formats
Provides suggestions to create and define interaction patterns and templates to design consistent and scalable design solutions that account for primary and secondary use cases, more complex data exchanges, and complete error conditions and contribute to the pattern library.Visual Design :Requires knowledge of:User-centered design principles; Native mobile conventions and capabilities (for example, Apple's Human Interface Guidelines for iOS, Google's Android design patterns); Templates and style guides; Design tools.To define and documents design details at a system level with accurate design specifications (for example, position, padding, font size) in multiple formats
Leads visual quality assurance against a design specification and rapidly prioritizes and solves issues
Creates and defines templates and style guides to design consistent and scalable design solutions at the system level.Prototyping :Requires knowledge of:Prototyping disciplines, tools, and techniques within target environments; User-centered design principles; Information hierarchy and design principles, task analysis, and system design processes.To adhere to and use interaction patterns and templates to design prototypes that account for primary and secondary use cases, complex data exchanges, and error conditions and contribute to the pattern library
Designs and develops prototypes and technical proofs of concept (for example, interaction models, data transfer, functional user interface components) using a range of technologies (for example, HTML5, CSS, JavaScript/jQuery, PHP/Python/Ruby/RoR)
Builds interactive models that can access live content and builds reusable components and tools to enable and facilitate prototyping
Diagnoses and reports minor prototyping problems found while building working models.Drives the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly; developing contingency plans; and demonstrating adaptability and supporting continuous learning.Provides supervision and development opportunities for associates by selecting and training; mentoring; assigning duties; building a team-based work environment; establishing performance expectations and conducting regular performance evaluations; providing recognition and rewards; coaching for success and improvement; and ensuring diversity awareness.Promotes and supports company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application; ensuring compliance with them; and utilizing and supporting the Open Door Policy.Ensures business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives; consulting with business partners, managers, co-workers, or other key stakeholders; soliciting, evaluating, and applying suggestions for improving efficiency and costeffectiveness; and participating in and supporting community outreach events.Live our Values - Culture Champion - Models the Walmart values to foster our culture; holds oneself and others accountable; and supports Walmart's commitment to communities, corporate social responsibility, and sustainability; maintains and promotes the highest standards of integrity, ethics and compliance.Live our Values - Servant Leadership - Acts as an altruistic servant leader and is consistently humble, self-aware, honest, and transparent.Embrace Change - Curiosity & Courage - Demonstrates curiosity and a growth mindset; fosters an environment that supports learning, innovation, and intelligent risk-taking; and exhibits resilience in the face of setbacks.Embrace Change - Digital Transformation & Change - Seeks and implements continuous improvements and encourages the team to leverage new digital tools and ways of working.Deliver for the Customer - Customer Focus - Delivers expected business results while putting the customer first and consistently applying an omnimerchant mindset and the EDLP and EDLC business models to all plans.Deliver for the Customer - Strategic Thinking - Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and shaping the team's strategy.Focus on our Associates - Diversity, Equity & Inclusion - Identifies, attracts, and retains diverse and inclusive team members; builds a high-performing team; embraces diversity in all its forms; and actively supports diversity goal programs.Focus on our Associates - Collaboration & Influence - Builds strong and trusting relationships with team members and business partners; works collaboratively and cross-functionally to achieve objectives; and communicates with energy and positivity to motivate, influence, and inspire commitment and action.Focus on our Associates - Talent Management - Creates a discipline and focus around developing talent, promotes an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others' contributions and accomplishments.At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet
Health benefits include medical, vision and dental coverage
Financial benefits include 401(k), stock purchase and company-paid life insurance
Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
The amount you receive depends on your job classification and length of employment
It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see . Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates
Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment
Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00-$220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include: - Stock Minimum Qualifications...Outlined below are the required minimum qualifications for this position
If none are listed, there are no minimum qualifications
Option 1: Bachelor's degree in UI/UX design, graphic design, visual communication, product design, computer science, information technology, or related area and 5 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area
Option 2: 7 years’ experience in UI/UX, interactive and visual design, electronics art, multimedia design, or related area.2 years’ supervisory experience.Preferred Qualifications...Outlined below are the optional preferred qualifications for this position
If none are listed, there are no preferred qualifications.Design certification (for example, IDEOU - Foundations in Design Thinking Certificate), Driving product development in a user experience area, Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area, Related industry experience (for example, retail, supply chain, eCommerce, healthcare), UI/UX, Interactive and Visual Design, Electronics Art, Multimedia Design, or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.Masters: Architecture, Masters: Artificial Intelligence, Masters: Business, Masters: Cognitive Science, Masters: Computer SciencePrimary Location...805 Se Moberly Ln, Bentonville, AR 72712, United States of America About Walmart At Walmart, we help people save money so they can live better
This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between
As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world
Here, your work makes an impact every day
What are you waiting for?Walmart, Inc
is an Equal Opportunity Employer- By Choice
We believe we are best equipped to help our associates, customers, and the communities we serve live better when we really know them
That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, abilities, ideas and opinions- while being inclusive of all people.
