Senior Manager of Operational Excellence - Millennium Physician Group

Senior Manager of Operational Excellence

Millennium Physician Group

Duval County, FL

The Senior Manager of Operational Excellence is responsible for managing and coordinating administrative and clinical services for one or more physician office sites. Establishes work procedures and standards to improve efficiency and effectiveness. Supervises medical, nursing, and clerical staff to ensure quality patient care. Prepares periodic practice metrics and statistics.

Responsibilities

• Act as project manager to ensure process improvement initiatives are completed on-time, within scope, and meet established objectives
• Identify and document best practices through journey mapping and collaboration across functional areas
• Utilize effective communication channels to socialize documented best practices while working closely with practice leadership to generate buy-in and support for implementation
• Lead the implementation of identified best practices and monitor and measure success through defined metrics to ensure desired outcomes are achieved
• Collaborate with MPG's training departments to assist in staff onboarding programs. Develop training programs related to practice operations to enhance staff competencies
• Help underperforming practices by assessing current operations, processes, and staff. Work with practice leadership to develop and implement action plans to turn around performance
• Serve as a subject matter expert for practice operations and model ideal behaviors and standardizing key processes.
• Lead and support the development of comprehensive reporting packages to drive performance for Operating Leaders and Executives.
• Conduct ad hoc analyses to identify operational inefficiencies, bottlenecks, and opportunities for improvement.
• Collaborate with cross-functional teams to assist with the development and implementation of strategic initiatives aimed at optimizing practice operations and enhancing patient care delivery.
• Ensure operating initiatives are aligned with budgetary constraints and financial goals.
• Manage strategic initiatives with cross-functional teams to execute new operating practices while adhering to budget, scope, and schedule requirements.
• Support and maintain strong relationships with corporate administration, market leaders, practice managers, and staff to facilitate effective communication and collaboration.
• Monitor key performance indicators (KPIs) and metrics to track the success and impact of implemented programs and provide regular updates to senior leadership.
• Identify and share best practices across the organization to drive continuous improvement and standardization.
• Manage the project activities including but not limited to clinical monitoring, data management, statistical analysis, safety monitoring, and compliance to ensure proper conduct and timely completion of all projects.
• Stay abreast of industry trends, emerging technologies, and regulatory changes to inform decision-making and drive innovation within the organization.
• Demonstrate excellent guest service to internal team members and patients.
• Perform other related duties as assigned.

Qualifications

• Bachelor's degree in business management, Healthcare, Finance, or related field; master's degree preferred.
• 5+ years of experience in healthcare, with a focus on analysis and program implementation.
• 5+ years of managerial experience.
• 3+ years in healthcare consulting or investment banking preferred.
• Proficient in common Microsoft Office Suite applications (Outlook, Excel, Word).
• Experience in SQL and/or Tableau or similar programs is preferred.
• Strong analytical skills with the ability to interpret large data sets, draw actionable insights, and make data-driven recommendations.
• Proven track record of successfully leading and managing complex projects and initiatives.
• Strong clinical study management skills, including risk assessment and contingency planning.
• Ability to approach assigned duties in a highly organized, detailed, and accurate manner.
• Ability to manage multiple priorities and work in a flexible, dynamic, and fast-paced environment.
• Excellent oral/written communication, organizational, problem-solving, and conflict-resolution skills.
• Willingness to travel as dictated by assigned project requirements (approximately 25%)
• Ability to work closely with corporate executives, regional vice presidents, practice leadership, corporate teams, and clinical and administrative staff.
• Ability to work independently in a fast-paced, cross-functional

Benefits:

• 3 weeks PTO & 7 paid holidays
• Medical, Dental, Vision
• Employer Paid Basic Life & Short Term Disability coverage (goes into effect after 1 year of full-time employment)
• 401(k) with match
• Employee Wellness
• Other Employee Discount programs like Tickets at Work and cell phone discounts
• Other benefits: Dependent Care FSA, Voluntary Life, Long Term Disability, Critical Illness, Pet Insurance, and more

Why Millennium?

Millennium Physician Group is one of the largest comprehensive primary care practices with healthcare providers throughout Florida.

At Millennium Physician Group, you will find an organization that focuses on family and building a strong network of people to care for the communities we serve. We are always searching for employees who have a strong customer service attitude, fantastic teamwork skills and a willing smile ready to share.

Our promise is to provide you with the tools to do your job successfully, as well as providing a team atmosphere that empowers you to seek better ways to deliver care to our patients and their families. We also promise to care for you as an individual, and help you grow in your role with Millennium Physician Group.

If you are interested in joining an organization that puts an emphasis on team work and family, then Millennium Physician Group is the right choice.