Senior Manager of Service Delivery, Cloud Engineering (RapidScale) at Cox Communications
Raleigh, NC 27601
About the Job
RapidScale is one of the fastest growing managed service providers in the industry. Based in Raleigh, NC, the company has a solid track record of delivering world-class hosted and public cloud products and services to customers located throughout the country and around the globe. As a managed service provider, RapidScale is a fast paced ever evolving solution provider for small to enterprise businesses.
The Senior Manager, Service Delivery will manage a team of engineers and project managers that provide design, architecture, and migration planning for new customer projects. Responsible for maximizing the effectiveness of technology delivery with a strong team in a dynamic environment. The Senior Manager, Service Delivery will leverage their technical capabilities as well as strategic thinking, leadership and communication skills to consistently deliver a wide range of critical activities in concert with other groups within the organization.
The Senior Manager, Service Delivery will be the customer advocate throughout the implementation life cycle. This includes being the escalation point of contact for customers, project management, and cloud engineers. The Senior Manager, Service Delivery will provide a proper transition of customers to support by providing documentation, customer review, and any training necessary.
DUTIES AND RESPONSIBILITIES:
• Strategic and tactical leadership of the installation life cycle
• Work closely with managers, Partners, Client Experience Managers, and customers
• Implement and/or utilize best practices and standardized processes, including evolutionary delivery cycles
• Collaborate with management across functions to ensure customer and company success
• Manage department operations to budget and financial targets
• Recruit, train, develop, coach and appraise staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate
• Keep up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance
• Plan and implement continuous improvement
MINIMUM QUALIFICATIONS:
• Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
• 3+ years' experience in management or leadership role.
• Excellent communication, presentation, writing, and editorial abilities.
• Excellent organizational and time management skills.
• Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions.
• Require limited supervision and direction; drive results and set priorities independently.
• Ability to work on a 24x7 on-call rotation schedule
ADDITIONAL ATTRIBUTES:
• A proven level of competence in VDI solutions (XenApp /XenDesktop/ShareFile/NetScaler)
• A proven level of competence with Firewalls and Switches, Windows servers, Active Directory
• Ability to demonstrate a high level of competency in managing technical projects
• Experience with project management.
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.
TECHNICAL KNOWLEDGE REQUIREMENTS:
MICROSOFT PRODUCT SET:
• Windows Server
• Active Directory
• Exchange
• Microsoft Teams
• Terminal Services
• SQL Server
CITRIX PRODUCT SETS:
• XenApp - XenDesktop
• Netscaler
• User Profile Manager
• Cloud Portal Services Manager (formerly Cortex) | +
• General Knowledge Citrix Infrastructure
VMWARE PRODUCT SETS:
• ESXi
• vCenter
• vCloud Director
• General Knowledge VMWARE Infrastructure
USD 129,100.00 - 215,100.00 per year
Compensation:
Compensation includes a base salary of $129,100.00 - $215,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
The Senior Manager, Service Delivery will manage a team of engineers and project managers that provide design, architecture, and migration planning for new customer projects. Responsible for maximizing the effectiveness of technology delivery with a strong team in a dynamic environment. The Senior Manager, Service Delivery will leverage their technical capabilities as well as strategic thinking, leadership and communication skills to consistently deliver a wide range of critical activities in concert with other groups within the organization.
The Senior Manager, Service Delivery will be the customer advocate throughout the implementation life cycle. This includes being the escalation point of contact for customers, project management, and cloud engineers. The Senior Manager, Service Delivery will provide a proper transition of customers to support by providing documentation, customer review, and any training necessary.
DUTIES AND RESPONSIBILITIES:
• Strategic and tactical leadership of the installation life cycle
• Work closely with managers, Partners, Client Experience Managers, and customers
• Implement and/or utilize best practices and standardized processes, including evolutionary delivery cycles
• Collaborate with management across functions to ensure customer and company success
• Manage department operations to budget and financial targets
• Recruit, train, develop, coach and appraise staff effectively. Takes corrective action as necessary on a timely basis and in accordance with company policy. Consults with Human Resources as appropriate
• Keep up to date on information and technology affecting functional area(s) to increase innovation and ensure compliance
• Plan and implement continuous improvement
MINIMUM QUALIFICATIONS:
• Bachelor's degree in a related discipline and 8 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years' experience; a Ph.D. and 3 years' experience in a related field; or 12 years' experience in a related field
• 3+ years' experience in management or leadership role.
• Excellent communication, presentation, writing, and editorial abilities.
• Excellent organizational and time management skills.
• Apply attained experiences and knowledge in solving problems that are complex in scope, requiring in-depth evaluation as well as the ability to identify problems in advance, and propose solutions.
• Require limited supervision and direction; drive results and set priorities independently.
• Ability to work on a 24x7 on-call rotation schedule
ADDITIONAL ATTRIBUTES:
• A proven level of competence in VDI solutions (XenApp /XenDesktop/ShareFile/NetScaler)
• A proven level of competence with Firewalls and Switches, Windows servers, Active Directory
• Ability to demonstrate a high level of competency in managing technical projects
• Experience with project management.
• Proficiency in computer usage, internet, and Microsoft Office suite of applications.
TECHNICAL KNOWLEDGE REQUIREMENTS:
MICROSOFT PRODUCT SET:
• Windows Server
• Active Directory
• Exchange
• Microsoft Teams
• Terminal Services
• SQL Server
CITRIX PRODUCT SETS:
• XenApp - XenDesktop
• Netscaler
• User Profile Manager
• Cloud Portal Services Manager (formerly Cortex) | +
• General Knowledge Citrix Infrastructure
VMWARE PRODUCT SETS:
• ESXi
• vCenter
• vCloud Director
• General Knowledge VMWARE Infrastructure
USD 129,100.00 - 215,100.00 per year
Compensation:
Compensation includes a base salary of $129,100.00 - $215,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.
About Cox Communications
Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today!
About Cox
Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today!
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page .
Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
