Senior Mission Communications Specialist - Mission Support and Test Services, LLC

Mission Support and Test Services, LLC (MSTS) manages and operates the Nevada National Security Site (NNSS) for the U.S. National Nuclear Security Administration (NNSA).  Our MISSION is to help ensure the security of the United States and its allies by providing high-hazard experimentation and incident response capabilities through operations, engineering, education, field, and integration services and by acting as environmental stewards to the Site’s Cold War legacy.  Our VISION is to be the user site of choice for large-scale, high-hazard, national security experimentation, with premier facilities and capabilities below ground, on the ground, and in the air. (See NNSS.gov for our unique capabilities.) Our 2,750+ professional, craft, and support employees are called upon to innovate, collaborate, and deliver on some of the more difficult nuclear security challenges facing the world today.  In this environment, the best ideas need to be voiced and every opinion matters.  As such, MSTS places great value on Diversity, Equity, and Inclusion and is committed to a diverse and equitable workforce, with an inclusive culture that values and celebrates the diversity of our people, talents, ideas, and perspectives.

• MSTS offers our full-time employees highly competitive salaries and benefits packages including medical, dental, and vision; both a pension and a 401k; paid time off and 96 hours of paid holidays; relocation (if located more than 75 miles from work location); tuition assistance and reimbursement; and more.  
• MSTS is a limited liability company consisting of Honeywell International Inc. (Honeywell), Jacobs Engineering Group Inc. (Jacobs), and HII Nuclear Inc.

MSTS is seeking a candidate for the role of Senior Mission Communications Specialist for the Global Mission Communications Programs (GMCP), Emergency Communications Network (ECN) Data Department. The ECN provides global communications on behalf of DOE/NNSA using mobile technology, to include satellites and additional services such as video-teleconferencing. This position is located at the Remote Sensing Laboratory, Nellis (RSLN) on Nellis Air Force Base in Las Vegas, Nevada. 

Key Responsibilities

• Develop and design system architecture based on requirements, scalability, reliability, and performance.
• Troubleshoot the building, installation, configuration, operation, documentation, and maintenance of mission response infrastructure equipment, software, hardware, video teleconference (VTC), audio-visual and next generation communications kits.
• Implement, plan and design of infrastructure components such as servers, storage networking, applications, and services required to support systems.
• Provide technical support to end-users by troubleshooting hardware and software issues, resolving technical problems, and assisting with system configurations and installations.
• Monitor server environments, including physical and virtual servers, to ensure availability, reliability, and performance.
• Implement backup and recovery solutions to protect data integrity and ensure business continuity.
• Administer user accounts, groups, and permissions.
• Maintain the integrity and availability of Directory Services for identity and access management.
• Perform data entry (Footprints, WASP, SolarWinds, etc.), phones, customer requests, and ticketing workflow in the ECN Network Operations Center (NOC).
• Interface with vendors and customers as required.
• Participate in the Deployment Authorization Program (DAP) for emergency response and temporary duty location (TDY) for non-emergency response travel.
• Support National Emergency Response group’s emergency response drills, exercises and real world events through on-call availability and travel via commercial and military aircraft when required, and provide reachback to the Home Team.
• Familiar with current satellite, voice, video teleconference, data communications, and/or cybersecurity policies and practices.
• Travel as part of an installation or restoration team when directed.

• Bachelor’s degree in a computer-related field or equivalent training and experience and at least 5 years of related experience.
• Takes ownership of technical problems and sees them through to resolution, using an advanced knowledge level of established standards, practices and procedures.
• Knowledge of technical principles, theories, standards, practices and procedures.
• Provides IT support for Linux, Windows, and network systems, including the maintenance of systems: including but not limited to rack mount servers, switches, and server blades and chassis.
• Troubleshoot technical issues and identify modifications needed in existing applications to meet changing user requirements
• Assume responsibility for complete lifecycle of infrastructure systems including but not restricted to input to assessment of design, builds, post installation support, and deployments.
• Provide backup and second level coverage to Technical Support Representatives as assigned.
• Learn and comply with validation requirements, standard-operating procedures (SOP), and change control maintenance for product life cycle
• Working knowledge of Microsoft Windows environment and Microsoft Office desired.
• Experience in communications, business, project management or related discipline
• Working knowledge of data entry, computerized maintenance management systems, call center or network operation center, or IT service management systems.
• Must possess excellent oral and written communication skills with proficiency in composition, proofreading, grammar, spelling and punctuation.
• This position is located at the Remote Sensing Laboratory, Nellis (RSLN) on Nellis Air Force Base in Las Vegas, Nevada.
• Work schedule for this position will either be 4/10s, 9/80, or 5/8s (management discretion). Must be willing to perform on-call duty and ensure availability to work non-standard hours.
• Personnel may be requested by leadership to work in excess of 40 hours per week due to projects, activities, and emergences; critical operational demands may occasionally require off-shift work.
• Pre-placement physical examination, which includes a drug screen, is required. MSTS maintains a substance abuse policy that includes random drug testing.
• Must possess a valid driver’s license.

MSTS is required by DOE directive to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants offered employment with MSTS are also subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment. In addition, Applicants for employment must be able to obtain and maintain a DOE Q-level security clearance, which requires U.S. citizenship, at least 18 years of age. Reference DOE Order 472.2, “Personnel Security”. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Department of Energy Q Clearance (position will be cleared to this level). Reviews and tests for the absence of any illegal drug as defined in 10 CFR Part 707.4, “Workplace Substance Abuse Programs at DOE Sites,” will be conducted.  Applicant selected will be subject to a Federal background investigation, required to participate in subsequent reinvestigations, and must meet the eligibility requirements for access to classified matter. Successful completion of a counterintelligence evaluation, which may include a counterintelligence-scope polygraph examination, may also be required. Reference 10 CFR Part 709, “Counterintelligence Evaluation Program.”

MSTS is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. MSTS is a background screening, drug-free workplace.

Annual salary range for this position is: $92,892.80 to $139,339.20.

Starting salary is determined based on the position market value, the individual candidate education and experience and internal equity.