Senior Network Engineer - EXOS (formerly Sondhi Solutions)

Summary:

We are looking for a highly experienced and driven Senior IT Network Engineer to oversee our Network Operations Center (NOC). This role requires an expert-level understanding of network infrastructure, exceptional problem-solving skills, and leadership abilities. The ideal candidate will be responsible for managing the day-to-day operations of the NOC, ensuring network performance and reliability, and leading a team of NOC engineers to monitor and support the company's network infrastructure. This job will require 10-15% travel throughout the US.

Key Responsibilities:

• NOC Management and Oversight:
  • Lead and manage the NOC team, ensuring 24/7 network monitoring, incident management, and troubleshooting.
  • Develop and implement NOC processes, procedures, and best practices to ensure optimal network performance and uptime.
  • Oversee the daily operations of the NOC, including shift management, incident escalation, and reporting.
• Network Design and Implementation:
  • Design, deploy, and maintain complex network infrastructure, including LAN, WAN, and wireless networks.
  • Implement and oversee network solutions that are secure, scalable, and aligned with business objectives.
  • Collaborate with other IT teams to ensure seamless integration of network services across the organization.
• Incident and Problem Management:
  • Lead the response to major network incidents, ensuring timely resolution and minimizing business impact.
  • Analyze network performance data to identify trends, recurring issues, and areas for improvement.
  • Develop and implement strategies to prevent network incidents and enhance overall reliability.
• Network Security and Compliance:
  • Oversee the implementation of network security measures to protect against unauthorized access, cyber threats, and vulnerabilities.
  • Ensure compliance with industry standards, regulatory requirements, and company policies.
  • Conduct regular security assessments and audits, and implement corrective actions as needed.
• Documentation and Reporting:
  • Maintain detailed and accurate documentation of network configurations, processes, incident reports, and service records.
  • Prepare and present regular reports on network performance, NOC activities, and incident management to senior management.
  • Develop and maintain comprehensive disaster recovery and business continuity plans.
• Leadership and Mentorship:
  • Provide leadership, guidance, and mentoring to NOC engineers and other IT staff.
  • Conduct performance reviews, set goals, and identify professional development opportunities for the NOC team.
  • Foster a collaborative and high-performance culture within the NOC.
• Collaboration and Strategic Planning:
  • Work closely with IT and business leaders to develop and implement strategic network plans.
  • Collaborate with vendors and service providers to ensure high-quality network services and support.
  • Stay updated with the latest industry trends, technologies, and best practices to ensure the NOC and network infrastructure remain cutting-edge.

Qualifications:

• Education and Experience:
  • Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is preferred.
  • Minimum of 7-10 years of experience as a Network Engineer, with at least 3 years in a senior or lead role, including experience overseeing a NOC.
• Technical Skills:
  • Expert knowledge of network infrastructure and NOC operations.
  • Extensive experience with Cisco, Juniper, or similar advanced networking equipment.
  • Advanced proficiency in networking protocols (e.g., BGP, OSPF, MPLS) and network monitoring tools.
  • Strong understanding of network security practices, incident management, and disaster recovery planning.
• Certifications (preferred but not required):
  • Advanced certifications such as CCNP, CCIE, or similar.
  • Security certifications such as CISSP, CEH, or equivalent.
• Soft Skills:
  • Excellent leadership and team management skills.
  • Strong analytical and problem-solving abilities.
  • Effective communication and interpersonal skills.
  • Ability to work under pressure and manage multiple priorities.
  • Strong organizational skills and attention to detail.