Senior Product Designer, Conversational AI - SAP
Palo Alto, CA
About the Job
We help the world run better
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What Will You Do:
At SAP Business AI, we're amid an exciting transformation where most every user interaction will be affected by AI and were looking for talented and dynamic individuals to join our evolution. Our AI Experiences unit is made up of multi-disciplinary teams comprised of Product Designers, Researchers, Writers, Content Strategists, Program Managers, Engineers, and other AI experts and we all care deeply about the people who use our products.
As a senior product designer on our AI Experiences team, you will play a pivotal role in shaping the user experience of our AI-powered enterprise solutions; including Joule, the best AI copilot that truly understands business, and the Generative AI Hub, the best platform for experimenting and building embedded AI experiences across the SAP product suite like S/4 HANA, SuccessFactors, Concur, Ariba, and more.
You will drive critical initiatives and define UX concepts for enterprise-scale and consumer-grade generative AI experiences for SAPs business users. Ideally, you will have a strong background in conversational and chatbot-based experiences. You are a strong team player and know how to lead projects from rough ideas to successful outcomes. You will leverage your deep product design expertise to create relevant, reliable, and responsible AI experiences. You will ensure your designs make an impact by partnering closely with product and development teams across the Business AI unit as well as SAP-wide. You are eager to gather feedback and test proposed designs to end users for research and validation. You are passionate about design and continuously broaden your skillset on design methodologies, technologies, upcoming trends, and enterprise business scenarios. You are eager to nurture the growth of early design talents through mentorship and encourage feedback during projects.
Key Responsibilities:
Product Design
Influence the direction for AI-powered user experiences across SAPs product portfolio
Design and ship conversational experiences that utilize LLM technology to improve user engagement and satisfaction.
Create user journey maps and conversational flow diagrams to ensure smooth and logical interactions.
Test and iterate designs based on continuous user feedback and performance metrics.
User-Centered Design Practices:
Conduct user research, usability testing, and gather user feedback to inform design decisions.
Analyze and synthesize research findings to create personas, scenarios, and user journeys.
Ensure all designs meet accessibility and usability standards.
Collaboration and Communication:
Work closely with product and development teams to ensure feasibility and functionality of design implementations.
Communicate design concepts and ideas through clear and compelling presentations.
Extend and contribute to the SAP Design Language & System
Advocate for the end user throughout the design and development process.
Continuous Improvement:
Stay updated on the latest design trends, technology advancements, LLM technology advancements, and best practices in conversational UX/UI.
Share knowledge and mentor junior team members, fostering a collaborative and innovative design culture.
Qualifications:
Experience: Minimum of 5 years in product design, ideally within enterprise or B2B software or AI-driven products.
Education: Bachelors or Masters degree in Design, Human-Computer Interaction, or a related field.
Portfolio: Strong portfolio showcasing your design expertise shipping web and mobile applications
Technical Skills: Proficiency in design and prototyping tools such as Figma, Framer, Sketch, Adobe CC, and experience with design systems.
Analytical Thinking: Ability to translate complex AI and data-driven concepts into intuitive user experiences.
Collaboration: Demonstrated ability to work effectively in cross-functional teams and manage multiple projects simultaneously.
Innovation: Passion for staying ahead of design trends and pushing the boundaries of what is possible with AI in enterprise software.
LETS TALK!
To be considered for this role, please submit an application
#SAPUXDesignCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 150700 - 28300(USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 405975| Work Area:Software-User Experience| Expected Travel: 0 - 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
What Will You Do:
At SAP Business AI, we're amid an exciting transformation where most every user interaction will be affected by AI and were looking for talented and dynamic individuals to join our evolution. Our AI Experiences unit is made up of multi-disciplinary teams comprised of Product Designers, Researchers, Writers, Content Strategists, Program Managers, Engineers, and other AI experts and we all care deeply about the people who use our products.
As a senior product designer on our AI Experiences team, you will play a pivotal role in shaping the user experience of our AI-powered enterprise solutions; including Joule, the best AI copilot that truly understands business, and the Generative AI Hub, the best platform for experimenting and building embedded AI experiences across the SAP product suite like S/4 HANA, SuccessFactors, Concur, Ariba, and more.
You will drive critical initiatives and define UX concepts for enterprise-scale and consumer-grade generative AI experiences for SAPs business users. Ideally, you will have a strong background in conversational and chatbot-based experiences. You are a strong team player and know how to lead projects from rough ideas to successful outcomes. You will leverage your deep product design expertise to create relevant, reliable, and responsible AI experiences. You will ensure your designs make an impact by partnering closely with product and development teams across the Business AI unit as well as SAP-wide. You are eager to gather feedback and test proposed designs to end users for research and validation. You are passionate about design and continuously broaden your skillset on design methodologies, technologies, upcoming trends, and enterprise business scenarios. You are eager to nurture the growth of early design talents through mentorship and encourage feedback during projects.
Key Responsibilities:
Product Design
Influence the direction for AI-powered user experiences across SAPs product portfolio
Design and ship conversational experiences that utilize LLM technology to improve user engagement and satisfaction.
Create user journey maps and conversational flow diagrams to ensure smooth and logical interactions.
Test and iterate designs based on continuous user feedback and performance metrics.
User-Centered Design Practices:
Conduct user research, usability testing, and gather user feedback to inform design decisions.
Analyze and synthesize research findings to create personas, scenarios, and user journeys.
Ensure all designs meet accessibility and usability standards.
Collaboration and Communication:
Work closely with product and development teams to ensure feasibility and functionality of design implementations.
Communicate design concepts and ideas through clear and compelling presentations.
Extend and contribute to the SAP Design Language & System
Advocate for the end user throughout the design and development process.
Continuous Improvement:
Stay updated on the latest design trends, technology advancements, LLM technology advancements, and best practices in conversational UX/UI.
Share knowledge and mentor junior team members, fostering a collaborative and innovative design culture.
Qualifications:
Experience: Minimum of 5 years in product design, ideally within enterprise or B2B software or AI-driven products.
Education: Bachelors or Masters degree in Design, Human-Computer Interaction, or a related field.
Portfolio: Strong portfolio showcasing your design expertise shipping web and mobile applications
Technical Skills: Proficiency in design and prototyping tools such as Figma, Framer, Sketch, Adobe CC, and experience with design systems.
Analytical Thinking: Ability to translate complex AI and data-driven concepts into intuitive user experiences.
Collaboration: Demonstrated ability to work effectively in cross-functional teams and manage multiple projects simultaneously.
Innovation: Passion for staying ahead of design trends and pushing the boundaries of what is possible with AI in enterprise software.
LETS TALK!
To be considered for this role, please submit an application
#SAPUXDesignCareers
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.
We win with inclusion
SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Compensation Range Transparency : SAPbelieves the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 150700 - 28300(USD) USD.The actual amount to be offered to the successful candidatewill be within that range, dependent upon the key aspects of each case which may include education, skills,experience, scope ofthe role, location, etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits (https://www.sapnorthamericabenefits.com/en/public/welcome) .
Requisition ID: 405975| Work Area:Software-User Experience| Expected Travel: 0 - 10%| Career Status: Professional| Employment Type: Regular Full Time| Additional Locations:#LI-Hybrid
Source : SAP