Senior Product Manager, Performance - CloudFlare

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Remote - US

About the Role

At Cloudflare, we are helping to build a better Internet, and part of that is being the fastest network in the world. We’re looking for a product manager who will make sure that the infrastructure we build meets the needs of our customers and that we’re building an environment to make every single one of our products and services as fast as possible.

The Performance PM will build foundational services and systems that allow Cloudflare products to not only be the fastest products in their respective markets, but also that allow Cloudflare products to get the most out of the network they run on. You will transform Cloudflare’s architecture to further solidify that performance is a first class citizen in our network, even down to how code is compiled before being deployed. No stone is left unturned for you as you work with our engineering and product teams to not only optimize every line of code to be as fast as possible, but build systems that identify slow services and areas for optimization. While you’re building these systems to make sure each of our products is always the fastest in their markets, you’ll be crafting the narrative to tell this story to our customers and their teams and so that everyone knows Cloudflare products are always the fastest.

As a member of a growing team of infrastructure product managers your responsibilities include:

• Represent the customer, be it internal or external. Be the champion and voice of customers. Build intimate, personal customer relationships. Bring the customer's voice into the creation process.
• Develop the platform vision for your area. Ensure that your vision can work not just for your current set of customers, but for 10 or even 100 times your current set.
• Evangelize the vision so that all stakeholders are aligned, have context and understand where we are going.
• Make data-driven roadmap decisions. Make tough tactical prioritization decisions based off of data you collect, curate, and disseminate. Build trust with stakeholders by ensuring that your roadmap is understandable and sensible based on the data you present.
• Measure success. Own the measures used to define success for your product. Success measures must be defined at the inception of a product and tracked throughout its lifecycle. Make measures visible to all stakeholders and interpret them into actionable conclusions and new hypotheses.
• Author use cases and prioritize requirements. Translate observations and customer feedback into a prioritized product backlog. Author use cases based on specific real-world product applications and extrapolate detailed product requirements for the scenarios.
• Collaborate across teams. We win or lose as a team. Product managers play a critical role in creating alignment between engineering teams and stakeholders. A collaborative attitude is essential to the job.

Examples of desirable skills, knowledge and experience

The ideal candidate is customer-focused, data-driven, methodical and thrives in a goal-oriented and data-driven environment. You have a deep technical understanding of the observability space and outstanding communication and collaboration skills. You are able to work with a diverse group, get consensus, and drive the product forward. You are execution focused, you emphasize getting things done while paying attention to important details. You have a passion for building frameworks that scale massively and make it easy for all teams to get the most out of data as you.

• 8+ years of previous product management experience
• Domain expertise in making deployment decisions based on data. You have been there, done that as either an architect or product owner for safe change or very closely related technology space
• Distributed systems experience that allows you to drive the scaling strategy for deployment as our scale grows both on volume and number of internal customers supporting.
• Experience presenting new products and features to customers – whether as a developer, analyst or product manager. You are enthusiastic about taking something you have helped build and sharing it with the world
• Strong customer and stakeholder empathy. You must be the voice of engineering, customers, support, or ops at any given time. You must be able to channel many points of view into a strategic roadmap and deliverables that provide elegant solutions to all requirements.
• Exceptional communication, presentation, organizational and analytical skills
• Demonstrated ability to lead, drive consensus and deliver in a matrixed organization with multiple stakeholders
• Experience working with large and complex data sets (SQL, Postgres, Prometheus, etc.). You are skilled at proving points with data and can quickly show others how to do so.
• Experience with telemetry pipelines (Metrics/Traces) and a very good understanding of modern observability platforms
• Ability to communicate complex technical concepts to all audiences

Bonus Points

• BS/MS in a technology- or business-related field
• Hands-on experience with command-line tools used for interacting with APIs, debugging and testing (e.g. curl, dig, etc.)
• Scripting/programming experience (Python, Go, etc.) and/or experience with web frameworks

Compensation

Compensation may be adjusted depending on work location.

• For Colorado-based hires: Estimated annual salary of $170,000 - $208,000
• For New York City, Washington, and California (excluding Bay Area) based hires: Estimated annual salary of $192,000 - $234,000.
• For Bay Area-based hires: Estimated annual salary of $202,000 - $246,000

Equity

This role is eligible to participate in Cloudflare’s equity plan.

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun! The below is a description of our benefits for employees in the United States, and benefits may vary for employees based outside the U.S.

Health & Welfare Benefits

• Medical/Rx Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance
• Short and Long Term Disability Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo

We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project

We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration.

1.1.1.1

We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

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