Senior Specialty Solutions Engineer - ServiceNow at AHEAD
Phoenix, AZ 85001
About the Job
Denver, Colorado / Phoenix, Arizona( Client Services / Solutions ) – ESM Specialist /Full Time /HybridAHEAD builds platforms for digital business
By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard
We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. This person will partner with sales, delivery, solution engineering peers, to achieve customer success, through thought leadership and driving awareness
The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions
The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes
The Senior ServiceNow Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.ResponsibilitiesDrive innovative business solutions and digital transformation with our customers
Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.Architect solutions on the ServiceNow platform both independently and collaboratively
Demonstrate live to customers and prospects the ServiceNow platform highlighting it’s features and functionality
Conduct business process and/or technical workshops that may include enablement sessions.Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform
Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.Thrive in a fast paced growing company
Develop documentation, pricing and statements of work for customers
Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome
Obtain and maintain pre-sales ServiceNow certifications for the different product lines available
QualificationsMinimum of 3 years experience as a solution/sales engineer or a consultant for a software company
Strong functional knowledge of the ServiceNow platform across multiple modules
ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.Working knowledge of Agile/Scrum methodology.Passion for problem-solving to solution selling
Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies
Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner
Deep insight on technical architectures, IT products and product positioning
ServiceNow certifications and accreditations are strongly desired
Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor etc
a plus
Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus
Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus
Understanding of web services (e.g
SOAP, REST, WSDL, XML) a plus
College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline
$230,000 - $260,000 a yearThe compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount
This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location
Employment Benefits include:Medical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See for additional details.
By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard
We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. This person will partner with sales, delivery, solution engineering peers, to achieve customer success, through thought leadership and driving awareness
The role takes a consultative approach with our customers and prospects to discover and map business outcome-driven solutions
The role also may require demonstration and prototyping of platform capabilities and in select cases identify the specific requirements needed to develop innovative application prototypes
The Senior ServiceNow Solutions Engineer will also provide solutions and enablement to the technical salesforce and provide prospective customers with product and solution advice during pre-sales discussions.ResponsibilitiesDrive innovative business solutions and digital transformation with our customers
Consult with customers and prospects to understand their needs and pain-points and evangelize the business value of the ServiceNow platform.Architect solutions on the ServiceNow platform both independently and collaboratively
Demonstrate live to customers and prospects the ServiceNow platform highlighting it’s features and functionality
Conduct business process and/or technical workshops that may include enablement sessions.Interact with the ServiceNow community as a thought leader on solutioning on the ServiceNow platform
Interface with customers, sales, and delivery teams to translate business challenges into requirements and deliverables.Thrive in a fast paced growing company
Develop documentation, pricing and statements of work for customers
Learn other technologies from a high level that may integrate with ServiceNow to produce a holistic outcome
Obtain and maintain pre-sales ServiceNow certifications for the different product lines available
QualificationsMinimum of 3 years experience as a solution/sales engineer or a consultant for a software company
Strong functional knowledge of the ServiceNow platform across multiple modules
ITIL Foundations v3 or higher certification and/or working knowledge of ITIL concepts.Working knowledge of Agile/Scrum methodology.Passion for problem-solving to solution selling
Knowledge of web development or mobile app development, business modeling, database concepts and project management – preferably using Agile Development Methodologies
Exceptional oral, written and presentation skills, with ability to organize and present technical material in an easily understood manner
Deep insight on technical architectures, IT products and product positioning
ServiceNow certifications and accreditations are strongly desired
Experience on other SaaS platforms such as: Tanium, Atlassian, Big Panda, Splunk, Data Dog, Logic Monitor etc
a plus
Understanding of JavaScript, HTML and libraries/frameworks such AngularJS, jQuery, Prototype and bootstrap fundamentals a plus
Experience with monitoring solutions, end point collection, IoT, machine learning and other emerging technologies a plus
Understanding of web services (e.g
SOAP, REST, WSDL, XML) a plus
College degree (or equivalent experience) in the fields of Software Engineering, Computer Sciences, or related discipline
$230,000 - $260,000 a yearThe compensation range indicated in this posting reflects the On-Target Earnings (“OTE”) for this role, which includes a base salary and any applicable target bonus amount
This OTE range may vary based on the candidate’s relevant experience, qualifications, and geographic location
Employment Benefits include:Medical, Dental, and Vision Insurance401(k)Paid company holidaysPaid time offPaid parental and caregiver leavePlus more! See for additional details.
