Senior Team Lead, Accounts Receivable - American Rental Association - Partnership

Founded in 1965, Herc Rentals is one of the leading equipment rental suppliers in North America with trailing twelve month total revenues of nearly $3.3 billion as of June 30, 2024. Herc Rentals' parent company, known as Herc Holdings Inc., listed on the New York Stock Exchange on July 1, 2016, under the symbol "HRI." Herc Rentals serves customers through approximately 428 locations and has approximately 7,600 employees in North America.

Short Description

Customer Account Sr. Team Lead, ensures that the best collection effort is expended on customer accounts to maximize cash collections and minimize Days Sales Outstanding "DSO". This position reports directly to the Collection Manager and primary focus is to manage accounts assigned and as well provide escalation support for the other members of your team. This role has delegated duties such as training and mentoring teams to meet/exceed departmental objectives. Solid B2B collections experience is needed as well as excellent customer service, negotiation skills and attention to detail are required to help promote long-term business relationships with our customers and Internal Business Partners.

Responsibilities

• Assist Collection Manager in training and mentoring teams to drive efficiencies in processes.
• Solve delinquencies on more Complex Accounts involving high dollar volume and higher risk accounts.
• Proactively initiate escalated customer contacts to reduce open Accounts Receivable.
• Build and maintain relationships with Internal Sales Management Teams and External customers
• Provide support to team members to maintain awareness of target KPIs.
• Utilize appropriate judgment in processing adjustment disputes, resolving unapplied payments and possible account suspension due to non-payment.
• Take proactive measures to escalate uncollectible accounts and bring material changes to department heads regarding financial position of customers.
• Assist with on-boarding of new customer contracts and documentation of special handling accounts.
• Assist in projects, process improvements, and other collection related tasks as identified by management.
• Manage payroll for employees
• Review Lien and Bond Requests and work with outside attorneys to get these filed where appropriate
• Work with outside attorneys on bad debt accounts and bankruptcies
• Work with District Managers and RVP on delinquent accounts
• Look for opportunities to improve processes within the collections team as well as within the operations processes that effect the order/invoice cycle
• Process customer rebates and verify customer is eligible for payout
• Prepare monthly write off file for customers that must be submitted to third party agencies
• Handle audit requests from both internal and external audit

Professional Experience

4+ years' experience managing collection portfolios

Proven leadership skills

Skills

• Ability to work with minimal supervision and think logically & constructively
• Advance Microsoft Excel and Word
• Creative Problem Solver
• Organizational and Time Management Skills
• Professional Telephone Etiquette
• Skilled in both Verbal and Written Communication
• Strong sense of Urgency and Customer Focus
• Team Leadership and Development

Compensation Data

$55,000-$70,000

Req #: 59226

Please be advised that the actual salary offered for any position is subject to the company's sole discretion and may be influenced by various factors, including but not limited to the candidate's qualifications, experience, location, and overall fit for the role.

Herc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following.

Keeping you healthy

Medical, Dental, and Vision Coverage

Life and disability insurance

Flex spending and health savings accounts

Virtual Health Visits

24 Hour Nurse Line

Healthy Pregnancy Program

Tobacco Cessation Program

Weight Loss Program

Building Your Financial Future

401(k) plan with company match

Employee Stock Purchase Program

Life & Work Harmony

Paid Time Off (Holidays, Vacations, Sick Days)

Paid parental leave.

Military leave & support for those in the National Guard and Reserves

Employee Assistance Program (EAP)

Adoption Assistance Reimbursement Program

Tuition Reimbursement Program

Auto & Home Insurance Discounts

Protecting You & Your Family

Company Paid Life Insurance

Supplemental Life Insurance

Accidental Death & Dismemberment Insurance

Company Paid Disability Insurance

Supplemental Disability Insurance

Group Legal Plan

Critical Illness Insurance

Accident Insurance

Herc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.