Senior Technical Program Manager - GAR at American Express
Phoenix, AZ 85001
About the Job
DescriptionYou Lead the Way
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.We are seeking an Agile delivery focused individual with a solid technology mind-set
This individual will demonstrate technical knowledge to drive delivery of multi-disciplinary programs across technical, regulatory and strategic business requirements from beginning to end
Will translate business objectives into execution strategy
Anticipates, tracks, and resolves risks, dependencies, and impediments as part of delivery
Drives all Technology activities from discovery through production release
Partners with Product, Engineers, Architects, Leadership and other key constituents to ensure completeness and efficiency of the solutions being built
This position will report into the Director of Product Delivery and Integration
Key responsibilities will include:Drives execution on defined, program-level goals for medium-to-high complexity programs.Works within and across team(s) to anticipate, track, and resolve risks, dependencies and impediments for delivery
Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution
Participates with product and engineering leaders to build implementation roadmaps.Provides and consolidates inputs for leadership updates; drives meetings with leadership on delivery status and key decisions needed to support project delivery
Identifies and takes the lead to drive forward opportunities for improvements to the delivery process; works with relevant teams to redesign process flows.Mentors, guides and supports Technical Project Managers as well as other team members as appropriate.Tracks and interprets relevant objectives and key results/key performance indicators; identifies key insights & next steps.Participates in PI planning meetings and other Agile ceremonies across teams
Provides input into prioritization discussions and pressure tests plans for feasibility, capacity and risk.Drives cohesiveness across teams, ensuring teamwork, and alignment between Product Owners, Architects, and Engineers to meet the respective requirements
Monitors and ensures compliance with SDLC standards
Facilitates and plans development change and release management activities
Identifies and addresses complex inter-team dependencies, bridges gaps within technology management
Follows and instills documentation standard processes to ensure designs meet requirements
Keen understanding of regulatory standards driving consistency within technology and across workstreams.Knowledge and Skills:Sufficient knowledge of technology to understand and discuss challenges and systems design.Independently motivated to learn new skills quickly
Understanding of major coding languages to assist in tracking against delivery challenges and to support solutioning
Experience writing technical documentation
Ability to lead multi-functional projects
Adept in organizational, product, and industry standard metrics
Ability to use metrics to diagnose opportunity areas and improve delivery.Ability to collaborate across teams; build and draw upon strong working relationships to bring different opinions to consensus
Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
Handle the post-production processes, drive quality, and implement testing standard practices
Problem solving and issue-resolution abilities; Independently defines problems and identifies solutions in the face of ambiguity.Ability to maintain a high attention to detail in a date-oriented work environment
Experience in how interconnections play a key role in various business priorities.Proven knowledge of project management process, project management software tools, templates, and management techniques.Strong ability to handle change in a multi-layered environment and influence others without direct authority.Ability to work through and directly deal with difference of opinion.Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering and Product team.Minimum Qualifications:Bachelor's Degree in technical field or equivalent work experience required; advanced degree preferred
Project Management Certification is preferred
3+ years in program delivery and project management experience with a consistent record of growing responsibility.Experience with Agile/SAFe/Lean methodologies a plus.Strong communication skills with demonstrated experience engaging and influencing multi-functional partners and senior leaders.QualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Job Field: TechnologySchedule: Full-time
We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways
When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other
Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success
Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day
And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.We are seeking an Agile delivery focused individual with a solid technology mind-set
This individual will demonstrate technical knowledge to drive delivery of multi-disciplinary programs across technical, regulatory and strategic business requirements from beginning to end
Will translate business objectives into execution strategy
Anticipates, tracks, and resolves risks, dependencies, and impediments as part of delivery
Drives all Technology activities from discovery through production release
Partners with Product, Engineers, Architects, Leadership and other key constituents to ensure completeness and efficiency of the solutions being built
This position will report into the Director of Product Delivery and Integration
Key responsibilities will include:Drives execution on defined, program-level goals for medium-to-high complexity programs.Works within and across team(s) to anticipate, track, and resolve risks, dependencies and impediments for delivery
Steers technical program conversations (e.g., relating to architectural approach and system design) and articulates solutions; co-develops and documents solution
Participates with product and engineering leaders to build implementation roadmaps.Provides and consolidates inputs for leadership updates; drives meetings with leadership on delivery status and key decisions needed to support project delivery
Identifies and takes the lead to drive forward opportunities for improvements to the delivery process; works with relevant teams to redesign process flows.Mentors, guides and supports Technical Project Managers as well as other team members as appropriate.Tracks and interprets relevant objectives and key results/key performance indicators; identifies key insights & next steps.Participates in PI planning meetings and other Agile ceremonies across teams
Provides input into prioritization discussions and pressure tests plans for feasibility, capacity and risk.Drives cohesiveness across teams, ensuring teamwork, and alignment between Product Owners, Architects, and Engineers to meet the respective requirements
Monitors and ensures compliance with SDLC standards
Facilitates and plans development change and release management activities
Identifies and addresses complex inter-team dependencies, bridges gaps within technology management
Follows and instills documentation standard processes to ensure designs meet requirements
Keen understanding of regulatory standards driving consistency within technology and across workstreams.Knowledge and Skills:Sufficient knowledge of technology to understand and discuss challenges and systems design.Independently motivated to learn new skills quickly
Understanding of major coding languages to assist in tracking against delivery challenges and to support solutioning
Experience writing technical documentation
Ability to lead multi-functional projects
Adept in organizational, product, and industry standard metrics
Ability to use metrics to diagnose opportunity areas and improve delivery.Ability to collaborate across teams; build and draw upon strong working relationships to bring different opinions to consensus
Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)
Handle the post-production processes, drive quality, and implement testing standard practices
Problem solving and issue-resolution abilities; Independently defines problems and identifies solutions in the face of ambiguity.Ability to maintain a high attention to detail in a date-oriented work environment
Experience in how interconnections play a key role in various business priorities.Proven knowledge of project management process, project management software tools, templates, and management techniques.Strong ability to handle change in a multi-layered environment and influence others without direct authority.Ability to work through and directly deal with difference of opinion.Independently drives work, with some supervision, guidance, and coaching from line manager and senior members of Engineering and Product team.Minimum Qualifications:Bachelor's Degree in technical field or equivalent work experience required; advanced degree preferred
Project Management Certification is preferred
3+ years in program delivery and project management experience with a consistent record of growing responsibility.Experience with Agile/SAFe/Lean methodologies a plus.Strong communication skills with demonstrated experience engaging and influencing multi-functional partners and senior leaders.QualificationsSalary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition
Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being
That means we prioritize their physical, financial, and mental health through each stage of life
Benefits include:Competitive base salaries Bonus incentives 6% Company Match on retirement savings plan Free financial coaching and financial well-being support Comprehensive medical, dental, vision, life insurance, and disability benefits Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally
That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture
Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: to access the three posters.Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.Job Field: TechnologySchedule: Full-time
