Senior Technical Program Manager - Collectors

Collectors' mission is to help collectors pursue their passion and we are the leading provider of value-added services to the collectibles markets. Every quarter we grade, authenticate, and sell millions of high-value, record-settingcollectibles. We have broken past records, and we're going to set future records, but we know that none of this is possible without the talented engineering experts and architects we've attracted to lead our teams. Which new records will you help to set?

Our services span collectible sports cards, trading cards games (TCG), video games, coins, event tickets, autographs, and memorabilia through our subsidiaries, which include Professional Sports Authenticators (PSA), Professional Coin Grading Services (PCGS), Wata, Certified Coin Exchange (CCE), Collectors Corner, Set Registry, Collectors.com, and the Long Beach Expo collectibles trade show. Since our founding in 1986, we have graded and authenticated more than 80 million items. We employ over 1,700 people across our Santa Ana, CA headquarters, New Jersey, Seattle, Hong Kong, Paris, Shanghai and Tokyo.

Product and Design: Our Product and Design teams are helping to create a seamless user experience across various platforms to provide the most trusted services and delightful experiences for grading, protecting, managing, buying, selling, and sharing collectibles. Our grading operation processes millions of collectibles a year and serves as a research hub for collectors across collectible categories. By leading the standards in the collectibles industry, we have earned customer trust that we can leverage across our expanding product offerings such as Vault, 

Team Overview:

We are building world class, cutting edge experiences for collectors of all levels of experience. We want to help all collectors pursue their passion—from identifying cards to building a collection to verifying a cert and knowing how much it's worth, and so much more—we have so many exciting things to deliver. 

We are looking for a Technical Program Manager  who is practical, ambitious, and empathetic. We value people who can quickly obtain a deep understanding of new domains, and who can be scrappy and innovative in approaching program planning, milestone setting, and driving toward optimal outcomes. You'll drive strategic, complex projects from inception to delivery, ensuring our teams are well positioned to track against their milestones and budgets. You'll partner with engineering, design, and product counterparts to bring transparency and excitement to the deliverables and be an integral part of our teams as we work to create delightful experiences for our customers, both internal to Collectors and externally. 

You'll work from our Santa Ana or Jersey City office. Remote or hybrid candidates will also be considered. We believe that there is significant value in in-person collaboration. If you live within a 1 hour commuting distance to one of our offices, you will be required to be onsite most of the time. This will be discussed further as part of the recruiting process. 

What You'll Do:

• Collaboratively partner with other teams (Engineering, Design, Product, Business stakeholders, etc.)  in the product development lifecycle to shape and prioritize product plans that solve customer problems in ways that deliver on company goals
• Focus on the most mission critical, high priority initiatives with a focus on business and technology objectives
• Provide best-in-class communications about project inception, milestones, and deliverables to stakeholders
• Develop  and run training and educational programs to help transform organizational practices.
• Design and share processes and documents that provide maximum autonomy for development teams while maintaining a level of standardization that allows the company to scale.
• Combine superior communication skills with the analytical horsepower to break down complex, ambiguous problems and possess a strong will to be resourceful and get stuff done
• Solve problems with a focus on automation and process improvement, creating efficiencies as you work
• Contribute to the strategic roadmap prioritization processes with key stakeholders and deliver success management with multiple stakeholders
• Support our developer operations environment so we can continue to create new businesses and migrate existing ones, scaling our businesses across the globe to new heights
• Understand the customer and advocate for them

Who You Are:

• 3+ years of product management and/or technical program management experience in a modern product or engineering organization operating in an agile environment.
• Expert understanding of the software development lifecycle in relation to agile best practices
• Scaled Agile experience is a bonus
• Experienced with leading Agile/Scrum methodologies as well as working with and configuring Jira or other work management softwares
• Depth in experience of technical program management practices including coordinating dependencies across teams, reporting on milestones, outcomes, and blockers, and leading successful releases/deployments across complex initiatives
• Passion for rallying teams around shared goals and finding and exploiting new ways to increase efficiency 
• Ability to excel and deliver clear impact despite competing priorities and ambiguity
• Focused on delivering value for customers 
• Desire to develop and implement new strategies at an organizational level

Candidates must be authorized to work in the United States. 

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Salary Range: The salary range for this position is $139,752 -  $171,462. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us: 

• Health Insurance: All employees are eligible to enroll in Medical, Dental, and Vision 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: We offer a flexible vacation policy for our employees 
• Holiday Pay: All employees are eligible for nine company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits.