Senior Technical Support Engineer - NSX - Broadcom
Broomfield, CO
About the Job
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Job Description:
The Elevator Pitch: Why will you enjoy this new opportunity?
NSX Technical Support Engineers (TSEs) are the life blood of Global
Support, passionate about helping Broadcom customers and committed to
solving their most complicated issues in a timely fashion. As a Senior
Technical Support Engineer, you are the trusted ally of our global customers
and the expert they turn to for troubleshooting, diagnosis, and
resolution. Our Technical Support Engineers are the "face" of Broadcom to
IT professionals world-wide.
When you join Broadcom as a NSX Senior Technical Support Engineer, you will
learn and support our latest technology, provides mentoring to new
engineers, receive mentoring from Tech Leads and become eligible for
performance bonuses. NSX TSE's who deliver outstanding customer satisfaction
are well-positioned for future career growth opportunities across various
disci
Success in the Role: What are the performance outcomes over the first 6
months you will work toward completing?
As a first-year NSX Senior TSE you will undergo a substantial skills
development training program focused on learning our NSX product, tools &
processes. NSX is the network virtualization and security platform that
enables Broadcom's cloud networking solution with a software-defined
approach to networking that extends across data centers, clouds, and
application frameworks.
After an 8-week onboarding program that includes technical and soft-skills
training, you will shadow and collaborate with fellow Senior TSEs to learn
the skills and habits necessary to deliver unparalleled customer experiences.
Within 12 weeks, you will begin engaging directly with Broadcom global
customers and partnering with them to resolve critical issues.
To be successful in this role, you must be a motivated self-starter and
resourceful learner, have previous experience working as a network
administrator or in a networking support role, possess strong customer
interaction and problem-solving skills, has proven expert knowledge and
experience with one or multiple networking areas, and is able to prioritize
multiple requests and work assignments. Are you eager to learn about our
latest technologies, work with the best team of support engineers and gain
the network virtualization knowledge required to help Broadcom's
customers? Do you possess expert level knowledge and experience with
switching and routing protocols, network topologies, Linux OS, firewalls
or other security products, load balancers, containers, or any other
networking specialty? If you are someone who embraces new technology,
enjoys continuous learning, and desires a collaborative work environment,
we encourage you to explore this opportunity with Broadcom.
What type of work will you be doing? What assignments, requirements or
skills will you be performing on a regular basis?
Our Technical Support Engineers are trusted advisors and experts that Broadcom
customers seek out when they have a question or issue. The responsibilities
for this role include:
* Engaging with global customers via email, and/or virtual collaboration
sessions.
* Troubleshooting with global customers and/or reproducing issues in a lab
environment.
* Consistently documenting your interactions with customers or internal
stakeholders regarding an issue, its scope and the steps taken to diagnose
& resolve it.
* Partnering with internal stakeholders like engineering, field teams and
other technical experts to drive resolution to critical situations
* Collaborating with experienced Senior engineers to troubleshoot complex
environments, review logs and communicate detailed action plans.
* Researching issues via our internal knowledge base.
* Creating and updating knowledge base articles.
* Creating training material and coaching/mentoring new team members.
* Maintaining a positive customer experience in every interaction.
* Drive global escalations towards resolution and generates Root Cause
Analysis reports
* Dealing with customers in English within the NASA region.
* Completing various self-paced training programs designed to further enhance
your skills.
Requirements:
* 5+ years related experience.
* Bachelor's degree. Relevant years of experience in lieu of degree may be
considered.
What is the leadership for this role? What is the structure and culture of
the team like?
You will also collaborate with teams from across the globe. Managers will
provide guidance and coaching to help you achieve your maximum potential. We
value fresh ideas, innovative thinking, and constructive feedback. Team
members are encouraged to challenge the status quo and invent better ways of
delivering support. Our culture is one of possibility. Everyone is empowered
to develop new ways to achieve success.
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $71,000 - $113,000
This position is also eligible for a discretionary annual bonus in accordance
with relevant plan documents, and equity in accordance with equity plan
documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical,
1. If you are a first time user, please create your candidatelogin account
before you apply for a job. (Click Sign In > Create Account)
2. If you already have a Candidate Account, please Sign-In before you apply.
Job Description:
The Elevator Pitch: Why will you enjoy this new opportunity?
NSX Technical Support Engineers (TSEs) are the life blood of Global
Support, passionate about helping Broadcom customers and committed to
solving their most complicated issues in a timely fashion. As a Senior
Technical Support Engineer, you are the trusted ally of our global customers
and the expert they turn to for troubleshooting, diagnosis, and
resolution. Our Technical Support Engineers are the "face" of Broadcom to
IT professionals world-wide.
When you join Broadcom as a NSX Senior Technical Support Engineer, you will
learn and support our latest technology, provides mentoring to new
engineers, receive mentoring from Tech Leads and become eligible for
performance bonuses. NSX TSE's who deliver outstanding customer satisfaction
are well-positioned for future career growth opportunities across various
disci
Success in the Role: What are the performance outcomes over the first 6
months you will work toward completing?
As a first-year NSX Senior TSE you will undergo a substantial skills
development training program focused on learning our NSX product, tools &
processes. NSX is the network virtualization and security platform that
enables Broadcom's cloud networking solution with a software-defined
approach to networking that extends across data centers, clouds, and
application frameworks.
After an 8-week onboarding program that includes technical and soft-skills
training, you will shadow and collaborate with fellow Senior TSEs to learn
the skills and habits necessary to deliver unparalleled customer experiences.
Within 12 weeks, you will begin engaging directly with Broadcom global
customers and partnering with them to resolve critical issues.
To be successful in this role, you must be a motivated self-starter and
resourceful learner, have previous experience working as a network
administrator or in a networking support role, possess strong customer
interaction and problem-solving skills, has proven expert knowledge and
experience with one or multiple networking areas, and is able to prioritize
multiple requests and work assignments. Are you eager to learn about our
latest technologies, work with the best team of support engineers and gain
the network virtualization knowledge required to help Broadcom's
customers? Do you possess expert level knowledge and experience with
switching and routing protocols, network topologies, Linux OS, firewalls
or other security products, load balancers, containers, or any other
networking specialty? If you are someone who embraces new technology,
enjoys continuous learning, and desires a collaborative work environment,
we encourage you to explore this opportunity with Broadcom.
What type of work will you be doing? What assignments, requirements or
skills will you be performing on a regular basis?
Our Technical Support Engineers are trusted advisors and experts that Broadcom
customers seek out when they have a question or issue. The responsibilities
for this role include:
* Engaging with global customers via email, and/or virtual collaboration
sessions.
* Troubleshooting with global customers and/or reproducing issues in a lab
environment.
* Consistently documenting your interactions with customers or internal
stakeholders regarding an issue, its scope and the steps taken to diagnose
& resolve it.
* Partnering with internal stakeholders like engineering, field teams and
other technical experts to drive resolution to critical situations
* Collaborating with experienced Senior engineers to troubleshoot complex
environments, review logs and communicate detailed action plans.
* Researching issues via our internal knowledge base.
* Creating and updating knowledge base articles.
* Creating training material and coaching/mentoring new team members.
* Maintaining a positive customer experience in every interaction.
* Drive global escalations towards resolution and generates Root Cause
Analysis reports
* Dealing with customers in English within the NASA region.
* Completing various self-paced training programs designed to further enhance
your skills.
Requirements:
* 5+ years related experience.
* Bachelor's degree. Relevant years of experience in lieu of degree may be
considered.
What is the leadership for this role? What is the structure and culture of
the team like?
You will also collaborate with teams from across the globe. Managers will
provide guidance and coaching to help you achieve your maximum potential. We
value fresh ideas, innovative thinking, and constructive feedback. Team
members are encouraged to challenge the status quo and invent better ways of
delivering support. Our culture is one of possibility. Everyone is empowered
to develop new ways to achieve success.
Additional Job Description:
Compensation and Benefits
The annual base salary range for this position is $71,000 - $113,000
This position is also eligible for a discretionary annual bonus in accordance
with relevant plan documents, and equity in accordance with equity plan
documents and equity award agreements.
Broadcom offers a competitive and comprehensive benefits package: Medical,
Source : Broadcom