Senior Vice President, End-User Services & System Solutions - Federal Reserve Bank (FRB)

Company

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future. 

The Federal Reserve System’s Information Technology organization (System IT) is a nationwide team that encompasses all IT functions and resources across the Fed. Together, we deliver technology solutions and services to support our 12 Reserve Banks, their associated Business Lines and the important mission of promoting a strong economy and a stable financial system. We have team members located in Atlanta, Chicago, Dallas, New York, Richmond, San Francisco, and many more locations across the country. 

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance. 

About the Opportunity

The Senior Vice President (SVP), End User Services and System Solutions reports to the Executive Vice President, Chief Client Services Officer (EVP CCSO) and has executive oversight of several customer and business-facing functions for an end user services organization shaping the digital workplace experience and technology of more than 20,000 employees across the Federal Reserve System (FRS). Additionally, this role oversees our System Solutions function, which includes Agile and Product Delivery (APD) and System Tooling. This leader will also play a pivotal role in shaping the Marketing, Communications, and User Experience function. The leader will serve as one of the trusted partners to the System IT CIO and other key leaders across the FRS. 

What You Will Do:

• Provide strategic leadership for all End UserServices and System Solutions functions. Develop trust-based relationships with business partners to fully understand their digital solutions needs, new technology, and infrastructure affordability. Uses diplomacy and relationships to advance results.  

• Serve as a thought-leader in cross-district leadership and effectively cultivate relationships with all Banks across the FRS. 

• Serve as a culture-setter that ensures alignment of operating model, talent, and strategy to deliver innovative and trustworthy solutions to our partners.  

• Balance innovation with secure and reliable service for our employee’sdigital workplace and end user operations, including the National Service Desk. 

• Operationalize strategic goals and drive accountability across a vast spectrum of System-wide IT initiatives, including Local Support Evolution.

• Leverage industry perspective and vendor relationships to stay on cutting edge of technology offerings. 

• Ensure user experience and marketing are at the forefront of National IT business offerings and initiatives.

• Serve as a talent coach, mentor, builder and developer by creating an inclusive environment for team members to thrive and grow. 

• Establish strong relationships with the executive leadership teams across the FRS to deliver enterprise-wide solutions. Partner with leaders from application development, infrastructure, operations, and information security to deliver business results for the FRS.  

• Lead high-impact strategic programs and major change initiatives, including partnering with Federal Reserve IT leaders on advancing cloud, product and an Agile operating model. 

Qualifications:

• Proven executive leadership experience leading large-scale digital transformation and technology implementations across a variety of functions.

• Expert in navigating complex customer environments and building strong alliances while delivering results.  

• Strong talent developer with record of building versatile leaders at all levels of the organization.  

• Strong ability to influence and empower stakeholders and peers to be a part of a strategic change and digital transformation journeys.

• Knowledge and experience in running IT as a “business” with expertise in budget planning, financial management, and labor management, with the ability to connect outcomes to return on investment.

• Excellent communicator (verbal and written) at all levels of the organization.

Discover the Reason Why So Many People Love It Here! 

When you join Federal Reserve System, not only will you find a challenging and purposeful career, you’ll also have access to a wide range of benefits and perks that support your health and wealth, including: 

• Great medical benefits 

• Pension and 401(k) with employer match 

• Generous paid time off 

• Tuition reimbursement 

• Employee resource networks 

• Paid volunteer leave 

• Flexible work options 

• Onsite amenities that make working here fun 

Other Requirements and Considerations

• Candidates should review the Bank’s Employee Code of Conduct to ensure compliance with conflict-of-interest rules and personal investment restrictions. 

• If you need assistance or an accommodation due to a disability, please notify rich.recruitment@rich.frb.org. 

• Employees who work at and/or visit another Federal Reserve entity or outside business as part of their job duties are required to comply with any onsite safety and health protocols of those organizations (including, but not limited to, requirements to vaccinate or test, mask, social distance, etc.).

• Sponsorship is not available for this role. The selected candidate will be subject to a government security investigation and must meet eligibility requirements for access to classified information. Eligibility for this specific position requires U.S. Citizenship.

• The hiring range for this Senior Vice President role is $270,000 to $335,000

• For candidates outside Richmond, VA, listed hiring and salary ranges may be adjusted based on your geographic location.

• Salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications.

• Interested candidates are strongly encouraged to apply by November 15, 2024. Applications are reviewed on a rolling basis. Always verify and apply to jobs on Federal Reserve System Careers or through verified Federal Reserve Bank social media channels.

Full Time / Part Time

Regular / Temporary

Job Exempt (Yes / No)

Job Category

Work Shift

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Always verify and apply to jobs on Federal Reserve System Careers (https://rb.wd5.myworkdayjobs.com/FRS) or through verified Federal Reserve Bank social media channels.

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