Server - Charlestowne Hotels

The restaurant server is to interact with all guest and ensure they have a great experience when dining at the Inn. The server is to ensure that each guest has a positive dining experience from start to finish and that all expectations are exceeded and quickly resolve any issues that may arise.

Qualifications:

• One year of prior food and beverage experience preferred
• Prior guest relations training
• Knowledge of proper food handling
• Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding
• Strong written/verbal communications skills
• Positive upbeat attitude/personality
• Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimum supervision
• Punctuality and reliable attendance are required
• Proper food safety training and certification as described by law
• Experience working with computers (MS Office/Google) POS (Micros, Aloha, etc.) and reservation software (Open Table)

Physical Demands:

• Ensure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping are performed safely
• Ability to push and pull vacuum cleaners as well as wheeled carts weighing up to 25 pounds

Primary Principal Responsibilities:

• Greet all customers warmly and with appropriate greetings
• Adhere to grooming and appearance standards
• Prepare dining tables for service, laying out napkins and utensils, making sure the condiments are refilled, performing all other preparations and side-work tasks
• Take guest food and beverage orders accurately
• Knowledge of current menu choices, specialties and menu deviations
• Handle table assignments, seating customers, food and drink suggestions, and communicating customer needs to the cooks
• Ensuring a memorable dining experience
• Properly open and pour wine tableside
• Accurately record revenue and accept cash, credit card, room charges and direct billing payments
• Maintain confidentiality of proprietary information and protect company assets
• Perform basic cleaning tasks as needed or directed by supervisor
• Filling as need for absent team members
• Assist with special events if needed
• Assist customers with disabilities
• Thank guest with genuine appreciation
• Answer telephone using appropriate etiquette
• Develop and maintain positive working relationship with co-workers and others
• Comply with quality assurance expectations and standards

Secondary Responsibilities:

• Bus tables and assist with processing dirty dishes if necessary
• Assist kitchen with prep work or plating if necessary
• Clean all front of the house areas including windows, light fixtures and entrance as assigned
• Fill water bottles, cut fruit, roll silverware, and complete other service-related tasks as assigned

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