Servers - Shaking Crab

Cajun Seafood Restaurant

Servers:

Servers are an essential part of any restaurant since they are the main point of contact with the guests. Servers are responsible for but not limited to – Taking Food and Drink Orders, providing descriptions and demonstrations to customers, running food and drinks, and helping with all Bussing responsibilities.

Duties &

Job duties

• Understand the menu thoroughly and be able to answer any questions related to the Food or Drink Menu.
• Ensure that all guests feel welcome and are given responsive, friendly, and courteous service at all times.
• Be able to provide demonstrations for any of the menu items.
• Be able to handle a high volume of customers while maintaining an exceptional level of service.
• Be able to handle customer complaints/questions/conflicts appropriately according to company guidelines.
• Handle card and cash transactions
• Making proficient sales transactions
  - using a point-of-sale system.
• Properly checks I.D.s
  - for guests who appear to be under 30 years old.
• Demonstrating responsible alcohol service.
• Demonstrating impeccable product knowledge.
• Suggestive selling
  - using proven techniques.
• Answering questions
  - accurately and politely.
• Satisfying any/all needs of the guests
  - regularly double-checking back with guests throughout their experience.
• Maintaining a clean & organized station
  - including pre-bussing & table maintenance.
• Performing opening, closing & side duties
  - setting up/breaking down the station, refilling condiments, etc.
• Demonstrating knowledge of all table/station numbers.

Qualifications:

• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with bussers, cooks, and other staff.
• Able to perform high-quality work while unsupervised.
• Able to handle money accurately and operate a point-of-sale system.
• Demonstrating a high level of organization, attention-to-detail, and a sense of urgency.
• Displaying a positive and outwardly friendly attitude toward guests.

Working at Shaking Crab