Service Advisor - Chardon Square Collision

Be a part of an employee-centric team that acts with care, celebrates success, brings the right energy, embraces the challenge, and uses data-driven plans.

• Paid time off
• Monday through Friday schedule
• 401k with company match and 100% vested on day one
• Multiple health plans to choose from, all within 30 days of hire
• Growth opportunities (with great growth comes great opportunities!)
• 100% employer paid basic life insurance
• Paid holiday and floating holiday time
• Lucrative employee referral bonuses

SUMMARY:

The Service Advisor is primarily responsible for acting as a liaison between the customer and the autobody technician advocating for the customer and advising them about necessary service for their vehicle. The Service Advisor will perform a thorough vehicle walk through inspection as part of the write-up and keep the customer updated on the status of their vehicle.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

• Ensures that the customer receives prompt, courteous and effective service.
• Works with the shop staff in examining all parts of a vehicle that appear to be damaged that require repair, replacement, or repainting
• Provides the estimate to the customer of the cost of labor and car parts to repair
• Communicates to customer in a professional manner the work needed for vehicle and answers any questions that the customer may have about vehicle, costs etc.
• Draft work order with required repair and enter it into CollisionRight’s system
• Keep a record of all purchases and repairs in company file

QUALIFICATIONS:

• Excellent customer service skills
• Possesses strong problem-solving and listening skills
• Solid working knowledge of the processes, techniques and materials used in repairing automotive equipment with a minimum of 1 year of experience working in the automotive repair and sales industry
• Possess a strong attention to detail
• Strength to perform average lifting up to 35 pounds and occasionally over 70 pounds
• Demonstrated agility, equilibrium and coordination as required when climbing, stooping, kneeling, crouching, crawling and balancing under precarious conditions
• Strong arm, hand and finger dexterity with demonstrated physical capacity to reach, handle, finger and feel
• Strong negotiation skills along with a commitment to servicing the customer
• Comfortable working in a fast-paced, production-oriented environment.

This position description is intended to be dynamic and subject to change. Position requirements and essential functions may be altered from time to time based upon the needs of the organization and department. This position may be required to execute special projects or other related duties on occasion.

Keywords

Automotive, growth, advancement, collision repair, collision center, auto body, autobody, body shop, I-CAR, ICAR, dent repair, PDR, paintless, bodyman, body man, body tech, bodytech, auto body tech, auto tech, dealership, apprentice, ASE, body shop, bodyshop, weld, welding, welder, frame tech