Service Advisor Field at Butler CAT
Rapid City, SD
About the Job
Are you a proactive, detail-oriented person with great communication skills and a passion for customer service? Butler Machinery wants you to be a Service Advisor for our field service which handles heavy equipment and assists with ag equipment when required, coordinating and scheduling service technician’s time, invoicing work orders, and communicating quotes, job status and scheduling.
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket
This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!
Responsibilities:
Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department
Assigns jobs and work areas to Service Technicians according to their skills and knowledge
Seeks customer feedback proactively, anticipates problems and responds promptly
Responds and follows up to employee issues and concerns
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence)
Advises Service Manager of all customer complaints
Assists the team in the implementation of Contamination Control Guidelines
Meets with Service Manager on a regular basis to review department performance profitability and efficiencies
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conducts self in the presence of customers and community to present a professional image of Butler Machinery Company
Seeks and participates proactively in available company-sponsored training, to develop and advance knowledge base and skill set
Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Works within and promotes vision, mission, and values of BMC.
This position will also assist the heavy equipment service manager.
Performs other duties as assigned.
Supervisory Duties:
May have supervisory responsibilities.
Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
Qualifications:
A High school and/or technical school education or equivalent combination of experience, training and/or education required.
Strong customer service skills
Strong computer skills
Strong technical knowledge
Excellent oral and written communication skills
Strong time management skills
Ability to multi-task
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska
We are looking for self-motivated, forward-thinking individuals to join us in our continued success
If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 4 plan options including 3 High Deductible plans
Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
Flexible Benefit Plans
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability
EOE/Minorities/Females/Vet/Disability
We have a generous retirement plan with 10% guaranteed and up to 5% discretionary provided by the company annually once eligibility is met, with no minimum required contributions out of your pocket
This is your opportunity to grow professionally with an industry-leading equipment provider with a 65+ year presence in the marketplace!
Responsibilities:
Assists the Service Manager in quoting, estimating, and delivering CVA’s (service contracts) upcoming jobs coming into the service department
Assigns jobs and work areas to Service Technicians according to their skills and knowledge
Seeks customer feedback proactively, anticipates problems and responds promptly
Responds and follows up to employee issues and concerns
Reviews all repair work orders for accuracy concerning parts, materials and labor, and approves the release of equipment for delivery to the customer
Works with the Service Manager or supervisor in all aspects of the service department in fulfilling the responsibilities of the Service Manager (may fill the Service Manager's role in their absence)
Advises Service Manager of all customer complaints
Assists the team in the implementation of Contamination Control Guidelines
Meets with Service Manager on a regular basis to review department performance profitability and efficiencies
Exhibits technical and product knowledge on all equipment sold within the dealership’s area of responsibility
Follows all safety rules and regulations while performing work assignments and adheres to all policies and procedures as specified in company manuals and as directed in the employee handbook
Conducts self in the presence of customers and community to present a professional image of Butler Machinery Company
Seeks and participates proactively in available company-sponsored training, to develop and advance knowledge base and skill set
Participates in all company/location driven communication efforts, including customer events, department meetings and other related efforts
Maintains a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service
Works within and promotes vision, mission, and values of BMC.
This position will also assist the heavy equipment service manager.
Performs other duties as assigned.
Supervisory Duties:
May have supervisory responsibilities.
Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
Communicates with and coaches employees on assignments, providing technical expertise as needed.
Selects, trains, and develops employees consistent with department/division goals, providing coaching on career development.
Qualifications:
A High school and/or technical school education or equivalent combination of experience, training and/or education required.
Strong customer service skills
Strong computer skills
Strong technical knowledge
Excellent oral and written communication skills
Strong time management skills
Ability to multi-task
As a family business for three generations, we currently employ over 900 associates in 20 locations throughout North Dakota, South Dakota, Montana, and Nebraska
We are looking for self-motivated, forward-thinking individuals to join us in our continued success
If you desire to start your career with our team, here are some things we offer within our full benefits package:
10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution
Health Insurance – 4 plan options including 3 High Deductible plans
Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year
Flexible Benefit Plans
Dental Insurance – 2 plan options
Vision Insurance
Basic Life/AD&D and Supplemental Life Insurance
Employer paid Short-Term Disability Coverage – 60% of base pay/salary
Long-Term Disability Coverage
Maternity / Paternity Benefits
Holidays
Paid Time Off (PTO)
401(K) Plan
Employee Assistance Program (EAP) – including Health Coaching
SmartDollar – employer paid financial planning program
Legal Shield/ID Shield products
AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability
EOE/Minorities/Females/Vet/Disability
