Service Advisor - Kenworth Sales Company

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was recently awarded the 2020 Dealer of the Year award and after 79 years of consistent excellence, we are still growing! We have recently joined forces with Truck Enterprises, Inc. and now span 10 states across the country and boast 31 locations with over 1400 employees. We have exciting career opportunities available today in most of our locations. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well. 

We are looking for a Service Advisor to join our Pendleton, OR location.

JOB SUMMARY:
The primary function of the Service Writer is to generate, monitor and close all repair orders while assisting the Service Manager with management of Service Department records and files. The job also includes compiling, scanning and sending all warranty documentation to the District Warranty Administrator.

 ** Due to federally mandated DOT regulations, Kenworth Sales Company/Truck Enterprises is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

DUTIES ANS RESPONSIBILITIES:

• Personally coordinates all customer contact with the Service Department, including, service appointments, and customer authorization on service orders, status of repair inquiries, payment terms and complaints. Maintains a system of service quoting so customers are always informed of what they are buying and what they are expected to pay.   
• Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Technicians and Foremen.
•  Coordinates with Service Manager and Foremen to assure completion of work within time promised to customer. Monitors repair progress and updates customer of any changes in agreed service, costs, or time of completion. Obtains customer authorization for any such changes.
• Calculates all labor charges on flat rate repair orders. Reviews all labor charges on hourly rate repair orders. Closes all repair orders in coordination with Service Manager. Reconciles original repair order with final invoice.Summarizes Service technicians time cards,balances with repair orders, and transmits to Payroll Clerk, Tracks down and resolve all discrepancies prior to transmitting
• Ensures timely, competent and courteous relations with all customers.
• Promotes the sale of labor, parts and accessories during customer contact. Maintains follow-up with customer on suggested repairs to meet the customer’s expectations.
• Maintains up-to-date information on hourly service rates, service specials etc. offered by competitors.
• Maintains technical bulletins and other service shop literature
• Issues Non-inventory Purchase Orders as authorized by management. Receives purchase orders,as issued by other employees only.
• Controls cash box for Service Department, including accepting payment from customers,reporting cash balances to credit Manager and securing box at close of business.
• Assists Service Manager in the management of Service Department files and records. Types forms, letters, correspondence and answers phone as directed by Service Manager, including manufacturer predelivery forms. Staggers lunch hour with Service Manager to cover phones daily
• Monitors daily all open repair orders and closes as quickly as possible. Troubleshoots with parts department any delays in receiving parts or repair orders and resolves quickly. Moniters Inter-company tickets to ensure equal priority.
• Issues workmen’s compensation “First Report of Injury” forms to injured employees. Ensures forms are correctly completed and returned immediately. Directs injured employee to necessary medical treatment. Promptly forwards reports to Service Manager for review,and to Insurance company for processing of claim..Maintains current injury ledger.
• Monitors first aid box and keeps filled with necessary supplies.

REPORTING RELATIONSHIP:
The Service Advisor reports to the Service Manager.
 
QUALIFICATIONS:

• Ability to read and comprehend English instructions and information. 
• High school diploma or equivalent. 
• Must have a working knowledge of all heavy truck repair methods.
• Must have the ability to identify and meet Customer needs and requirements. 
• Must be a hard worker and a self-starter and a problem solver.
• Organizational and time management skills a must.
• Exceptional phone and Customer service skills required.
• Appearance must meet the company image and requirements. 

WORKING CONDITIONS:
Part of this position is physically demanding. May require lifting up to 75 pounds.  Will stoop, kneel, crouch, crawl, reach, handle and feel. Will be exposed to noise, vibration, dust, exhaust fumes, paint, and other hazardous and non-hazardous materials.  Must climb in and out of customer’s vehicles to record information. The other part of this position will require deskwork, including use of computer video monitor, telephone, ten-key calculator and completing paperwork. Must wear a dealership uniform.

BENEFITS

• Kenworth Sales Company, Inc. promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:
Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 35 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.