Service Advisor - NAPA AutoCare Center

Automotive Service Advisor: 

A job with a future, working with good people. We are looking for a team player to serve as either a Service Advisor or Assistant Service Advisor to join us in supporting our staff and customers while assisting us in promoting an ethical business - as we are International Ethics Award winners. The ideal candidate selected to join our winning team will have experience, but hasn’t developed bad habits or toxic attitude yet from elsewhere, therefore setting themselves up for success…and the right candidate has excellent advancement potential.

All potential employees must pass pre-employment testing including a background check and drug screen. 

Requirements: 

• 1-5 years verifiable experience (if Service Advisor - rather than Assistant Advisor)
• Minimum high school diploma or GED equivalent required
• Secondary education not required (but could be a plus) although you would have a fair basic knowledge of cars and the ability to learn.
• Verifiable prior employment 
• Good customer service skills and prior experience expected 
• Capable of listening to customers needs and learning to present the technician's recommendations to the customer
• A great attitude: A positive, supportive team player
• Able to work long days, Monday – Friday

Duties and Responsibilities: 

• Assist in customer service
• Perform general housekeeping around the shop
• Driving all kinds of cars and light trucks (including manual transmission) for customer rides or quality control purposes
• Assist in scheduling appointments and generating estimates
• Assist with incoming or outgoing phone calls as appropriate
• Effectively communicate with internal and external customers
• Follow up with progress and/or follow up calls and/or emails
• Document repair and maintenance changes on the repair order in the approved manner
• Adhere to parts ordering, write up, delivery and follow-up processes
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele
• You’ll be given the ability to resolve customer complaints and questions
• Establish and maintain strong positive working relationships and loyalty with customers to encourage repeat and referral business allowing for long-term clientele

Benefits, Full-Time Permanent Employees  (after probationary period)

• Pay D.O.E.
• Group health insurance
• Short-term disability insurance (STD)
• SIMPLE retirement plan matched 100% up to 3% of gross pay
• Uniforms
• 2 weeks paid time off (annually) after 2 years (one after the first full year)*
• Personal days
• Paid training enrollment
• Training Pay while at training (evenings and weekends)
• Dinner on paid training nights
• 100.00 Holiday Pay (if the following holidays occur on a weekday):
• Memorial Day
• 4th of July
• Labor Day
• Thanksgiving
• “Black Friday”
• Christmas
• New Year’s Day. 
• Family discount on repairs
• Access to / use of the facility for personal vehicle repairs
• Labor discount on repairs performed by other employees
• Parts at cost
• Christmas bonus, variable amounts
• Limited matching funds for a charity of your choice
• Lunch on your birthday
• Company-paid lunches for staff periodically
• Professional, yet informal family working conditions and atmosphere
• Authority to fulfill customer needs and solve any discrepancies
• Individual initiative and innovative ideas are rewarded and implemented