Service Advisor Trainee 9:30 AM - 6 PM, M-F or 10 AM - 7 PM - Peach State Truck Centers

Second Shift 1:30 PM - 10 PM

If you excel at providing "Best in Class" customer service and are looking for a career that offers training and advancement opportunities; then please take a moment to review the Service Advisor Trainee Opportunity.  Previous experience in automotive or heavy truck sales and service is a plus, but we are willing to train the right candidate.    

Essential Duties and Responsibilities include the following. Other duties may be assigned.
Communicate with the customer to understand their repair needs and advises customer as to
required repair and cost estimates.
Communicates through written work order and verbal explanation the customers’ needs and requirement of the job.
Creates work orders.
Creates repair estimates based on the technician’s diagnosis.
Communicates repair needs to customer and obtains approval for repairs.
Completes invoice and obtains payment.
Closes repair orders
Other duties as assigned

Qualifications -
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education General Experience
High school diploma or general education degree (GED).

Some prior experience is helpful, but not required. 

English Language Skills
Reading Skills
3 - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Writing Skills
2 - Ability to write simple correspondence.

Presentation Skills
2 - Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills
1 - Ability to add and subtract two-digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Skills
Skill Level
3 - Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Application
4 - Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills
Use computer to enter/close work orders correspond with customers look up information

Benefits:

• 401(k)
• 401(k) Matching
• Dental Insurance
• Disability Insurance
• Flexible Spending Account
• Health Insurance
• Life Insurance
• Paid Time Off
• Referral Program
• Relocation Assistance
• Vision Insurance

Experience

Required

• 3 - 5 years: Computer/Customer service

Education

Required

• High School or better

Skills

Preferred

• Problem-Solving
• Organization
• Responsibility
• Teamwork
• Time Management
• Customer Service
• Communication
• Basic Math Skillls
• Attention to Detail
• Active Listening

Behaviors

Preferred

• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Team Player: Works well as a member of a group

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

See job description