Service Advisors - Clay Cooley Auto Group

Experienced Service Advisors

The Clay Cooley Automotive Group's journey to success is rooted back 25 years ago to Clay's early experiences in DFW's automotive industry. As a leading dealer group, we continue to provide the highest quality buying experience and we need you to accompany us and join our growing successful family!

Volkswagen of Park Cities is seeking to recruit experienced, skilled, and enthusiastic Service Advisors to join our rapidly expanding Service Center. The Service Advisor is the frontline of the Service Department who assists customers with understanding their vehicle's maintenance and repair options and provide an estimate of cost before they are scheduled with the Technician.

Job functions include but not limited to:

• Prepares and advises on service requirements, sells routine maintenance, repair services, and follow-up regarding unsold services and customers.
• Effectively informs customers on service recommendations for routine maintenance. The Service Advisor assists in identifying mechanical problems by interviewing the customer and/or doing a visual inspection or road test.
• Prepares a repair order indicating the time and labor requirements for recommended service. The Service Advisor maintains contact with the technicians to ensure the work is completed promptly.
• Schedules appointments, responds to phone calls, and receives funds for services. The Service Advisor is responsible for the coordination of alternative transportation, rental car reservations, and shuttle services.
• Demonstrates exceptional attention to detail while assisting and consulting with customers and establishes a scheduled time. If necessary, the Service Advisor will contact the dispatcher.

Employee Compensation Package:

• Paid time off and holiday pay
• Company paid life insurance
• Medical, dental, vision, disability, critical illness, accident, and hospital insurance plans available
• Flexible spending account and employee assistance program accessible
• Retirement Savings Plans (401K / ROTH) plus company matching
• Employee Discounts

Employee Prerequisites:

• Onboarding process completed within days of applying!
• Stand, walk, or sit for long periods of time without resting. (Up to 5 hours)
• Good communication skills
• Ability to work independently and as a part of a team.
• Capability to read and interpret documents, write routine reports and correspondence, communicate effectively with employees, managers, and customers.

Job Type:

Full-time

We are an Equal Opportunity Employer. Applicants must be 18 years or older and be authorized to work in the United States. Applicants must have a valid driver's license and must complete the pre-employment screening.

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