Service BDC - Southern Auto Group - Southern Auto Group

Job Description

Are you an enthusiastic self-starter with a passion for working with customers? Do you have customer service or BDC experience?  It is extremely important to keep an open line of communication with our customers in order to satisfy their automotive needs. Having an outstanding Service BDC not only makes customers feel comfortable, it also encourages repeat business.  If this sounds like you, we want you to be part of our service team as a Service BDC.

The ideal candidate has a high school diploma or GED, previous experience in the automotive industry, excellent customer service skills, a confident and outgoing personality, a professional appearance, and great communication skills. Candidates must be self-motivated and a willingness to continuously filter our customer's automotive service needs on an ongoing basis.  And don't forget, we offer a FREE Wellness option that is available to each and every employee at the time of Benefit Enrollment eligibility!

RESPONSIBILITIES

• Prompt and courteous, enthusiastic personalities 
• Must have strong computer skills / written and verbal communication
• Answer incoming calls as well as contact customers for follow-up on appointments
• Respond quickly to all service inquiries while providing customers with exemplary service
• Assist customers with scheduling all necessary appointments based on both preference and availability 
• Follow up with scheduled appointments within our service department
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED preferred 
• Verifiable sales performance (any industry) 
• Demonstrate strong computer/internet, telephone, and in-person professionalism 
• Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress 
• Excellent interpersonal skills to interact professionally with customers, vendors, and staff
• Outgoing personality and willing to work with the public on a daily basis
• Neat, clean, and professional appearance

PHYSICAL DEMANDS

This is an in-person position and your attendance is required to maintain employment.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.  While performing the duties of this job, the employee is frequently required to bend, kneel, squat, stand, and lift heavy objects as needed. The employee is frequently required to stand, walk, reach with hands and arms, and talk or hear. 
 
 

Company Description

The year was 1979 when the Southern Auto Group opened its first location in the Hampton Roads area. Today, this massive conglomerate has grown into 16 core dealerships located in Chesapeake, Newport News, Norfolk, and Virginia Beach.  There are 15 new car brands that include: Chrysler, Jeep, Dodge, Ram Trucks, FIAT, Alfa Romeo, Chevrolet, Ford, Buick, GMC, Kia, Volkswagen, Nissan, Hyundai, and Acura. Plus, state-of-the-art Collision Centers, a Pre-owned Car and Truck Liquidation Outlet, and over 700 employees on its payroll.
 

Due to a consistent increase in business, the dealerships are always looking for qualified candidates to fill a variety of positions. In addition to the vast opportunities we have available, you will find that management encourages and promotes advancement opportunities within each dealership.

Take advantage of this opportunity to work for one of the Largest Auto Groups in Hampton Roads!

Discover more about our organization at DrivingSouthern.com. Or check out our Facebook page at www.facebook.com/SouthernAutoGroup.

We are an Equal Opportunity Employer. All applicants will be considered without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other protected characteristic.

Benefits

• Health Insurance 
• Health Savings Account
• Southern Wellness:  A Free HealthCare Incentive Plan
• Medical GAP Insurance
• Dental
• 401(k) Retirement Plan - John Hancock
• Paid Vacation
• Paid Birthday Off
• Paid Holidays
• Short Term and Long Term Disability (Voluntary Benefit)
• Accident Solution Plan (Voluntary Benefit)
• Life Insurance (Voluntary Benefit)
• Cancer Protection Insurance (Voluntary Benefit)
• MASA Medical Transport Solutions (Voluntary Benefit)
• Employee Car Buying Program 
• Direct Deposit