Service Center Technician - Bechtel Corporation

**Requisition ID: 279740** + **Relocation Authorized: None** + **Telework Type: Part-Time Telework** + **Work Location: Richland, WA** + **Salary Range: $59,250 - $90,360 annually (Determined by function, education, experience, and qualifications of the applicant.)** # Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. Core to Bechtel is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report . # Project Overview: Join us as we make history at the Hanford Vit Plant, known as the Waste Treatment and Immobilization Plant. We are designing and building a one-of-a-kind facility that will turn radioactive and chemical waste left over from World War II and Cold War plutonium production into a form safe for disposal. Your efforts will help in protecting the nearby Columbia River and the communities, salmon, and wildlife along its shorelines throughout the Northwest. Sitting at the confluence of the Columbia, Snake and Yakima rivers near two mountain ranges, our community provides access to year-round outdoor recreation, 300 days of sun a year, more than 200 wineries within a 50-mile radius, and the amenities of large cities just a three-hour drive (or short flight) to Seattle and Portland. # Job Summary: Performs moderately complex assignments that require initiative and free judgment in the selection and use of established principles and procedures. Performs a range of work activities in a wide variety of contexts. Plans, schedules and monitors own work within a limited time horizon, using applicable methods, procedures, tools, equipment and standards effectively with only occasional reference to others. Responds to customers' needs, questions and concerns in an accurate, effective and timely manner and expedites corrective actions. Performs specific tasks while utilizing established information technology standards and methods. Works with client to define timeframe requirements. _"This position is designated as part-time telework per our global telework policy and may require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership."_ \#LI-LO1 # Major Responsibilities: + Field customer questions and service requests via calls, voicemail, email, and walk-ins. + Resolve end user IT issues remotely, in person, or dispatch to appropriate IT specialists. + Provide instruction to peers or customers as needed. + Monitor customer issues and IT service delivery via customer calls and on-line monitoring tools. + Escalate support issues to appropriate department IT manager. + Assist with operation of loaner equipment library. + Provides end user support in a fast paced, technically demanding IT environment. + Works at both a construction site and an office environment. + Installs and upgrades software and performs regular maintenance on personal computers and printers. + Documents assistance and diagnostic activities and accurately resolves and closes assigned trouble tickets by following customer support standards and procedures. + Actively manages customer expectations through effective communications. Makes frequent contact with end users and customers to resolve problems and issues relating to information technology. + Works collaboratively to assist other Service Center and Deskside Support team members, ensuring team performance goals are met. + Spearhead service improvement initiatives, as requested by management. # Education and Experience Requirements: + Requires bachelor's degree Computer Science or Information Technology and with less than 1 year of relevant work experience or 4-5 years of relevant work experience. # Required Knowledge and Skills: + Must be able to complete and pass a pre-employment drug screen, physical (if located at the construction site), and background check which includes verification of employment and education. + Must be able to obtain a Department of Energy badge for access to the Hanford Site. (Even if teleworking, must still be able to comply with security requirements to obtain a badge) + Must possess the right to work and remain in the United States without sponsorship. + Strong workstation hardware and software problem solving skills. + Diplomatic skills in end user communication. Handle customer interactions in an accurate, effective and timely manner, and articulate ideas in clear & concise reports. Attention to quality, including accurate documentation of work completed. + Must be able to work productively with little supervision. + Related experience includes but is not limited to: + Windows workstation hardware and software + Workstation imaging techniques and software + MS Office and Internet Explorer + Networking + Infrastructure systems architecture concepts, configurations and standards. + Must be able to tangibly move computers and associated hardware. # Total Rewards/Benefits: For decades, Bechtel has worked to inspire the next generation of engineers and beyond! Because our teams face some of the world's toughest challenges, we offer robust benefits to ensure our people thrive. Whether it is advancing careers, delivering programs to enhance our culture, or providing time to recharge, Bechtel has the benefits to build a legacy of sustainable growth. Learn more at bechtel.com/total-rewards. # Diverse teams build the extraordinary: As a global company, Bechtel has long been home to a vibrant multitude of nationalities, cultures, ethnicities, and life experiences. This diversity has made us a more trusted partner, more effective problem solvers and innovators, and a more attractive destination for leading talent. We are committed to being a company where every colleague feels that they belong-where colleagues feel part of "One Team," respected and rewarded for what they bring, supported in pursuing their goals, invested in our values and purpose, and treated equitably. At Bechtel, our employees enjoy a competitive total rewards package that includes comprehensive medical, dental, and vision plans, along with optional disability and supplemental insurance options, generous paid time o? (160 hours annually, accrued 6.16 hours per pay period), nine paid holidays, paid parental leave, discretionary bonuses, and a well-designed 401K plan with matching and pro?t-sharing components. The position to which you are applying may have additional background and drug screening requirements from those of your current position. Please speak with your Bechtel recruiter to determine if any additional background and drug screening is required for this position and work location. **_Bechtel is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, disability, citizenship status (except as authorized by law), protected veteran status, genetic information, and any other characteristic protected by federal, state or local law. Applicants with a disability, who require a reasonable accommodation for any part of the application or hiring process, may e-mail their request to_** **acesstmt@bechtel.com**