Service Coordinator at MetroWall

  Job Summary

A MetroWall Service Coordinator supports the Project Management Team by ensuring the efficient execution of service calls and project-related administrative tasks. This role is critical in maintaining customer satisfaction through effective coordination of service call & project support.

Core Responsibilities:

1. Service Calls
   1. Client Liaison: Act as the primary contact for clients to schedule and manage service calls, addressing any scheduling or service-related inquiries.
   2. Estimate Management: Create and submit accurate estimates for service calls, ensuring timely and transparent communication with clients.
   3. Coordination: Arrange labor and materials required for service calls, ensuring all resources are in place for successful completion.
   4. Completion & Follow-Up: Finalize service calls, ensuring client satisfaction and thorough documentation of service outcomes.
   5. Product Upgrades: Identify opportunities to promote product upgrades during service calls, particularly for projects with older systems.
   6. Problem Resolution: Handle any additional tasks or issues that arise during service calls to ensure successful completion and client satisfaction.

2.Daily Schedule Management

1. Material Deliveries: Coordinate the scheduling of internal and external material deliveries to ensure timely receipt and distribution.
2. Labor Scheduling: Collaborate with the Project Management team to schedule installation labor, ensuring alignment with client needs and project timelines.
3. Schedule Distribution: Compile and distribute daily schedules to relevant teams, ensuring clear communication of priorities and deadlines

3.Project Management Administrative Support

1. Project Updates: Assist with updating project statuses and ensuring that all relevant information is accurately reflected in project management systems.
2. KPI Tracking: Document Key Performance Indicators (KPIs) related to service and project performance, providing reports as needed.
3. Installer Report Cards: Prepare and manage installer report cards, ensuring accurate evaluation and feedback.
4. Document Distribution: Distribute necessary installer documents and ensure all relevant parties have the information they need.
5. Presentation Preparation: Prepare presentations for project meetings, providing clear and concise information to stakeholders.
6. PM Map & Documentation: Maintain and update the Project Management map.
7. Insurance Documentation: Ensure all insurance documentation is current and accurate to avoid project or service delays.
8. Change Orders: Handle small change orders as needed, ensuring proper documentation and communication with relevant teams.
9. Administrative Tasks: Perform miscellaneous administrative tasks as required by the Project Management team to support overall project success.

Additional Responsibilities:

• Work willingly with all members of the MetroWall team to deliver a level of customer service that exceeds the expectations of our customers
• Assist with additional tasks as required and at the request of management

Qualifications:

• Bachelor’s degree in Construction Management, Engineering, Business, or a related field (preferred)
• Experience in a project coordination or similar role, preferably in the construction or manufacturing industries (preferred)
• Proficiency in project management software and Microsoft Office Suite
• Excellent communication, organizational, and problem-solving skills
• Attention to detail and a commitment to providing excellent customer service

Work Environment:

This role involves a combination of office work and occasional on-site support. The Project Management Assistant should be prepared to occasionally travel to job sites and assist the PM Team or Service Team as needed.

Values:

At MetroWall, we hold our values close to heart, with respect being the cornerstone of our interactions. We believe that fostering a respectful environment not only enhances collaboration but also drives innovation. Overcoming obstacles is part of our journey, and we view challenges as opportunities to grow and improve. By embracing these challenges, we consistently strive to exceed expectations, delivering exceptional results and setting new standards in our industry. Together, these values create a culture of excellence and continuous improvement. Alignment with these values is critical to the success of any employee at MetroWall.

 

 

Employment Type: Full Time
Years Experience: 1 - 3 years
Salary: $50,000 - $55,000 Annual
Bonus/Commission: No