Service Coordinator - Daikin Applied

Make your mark at the world's largest HVAC company



The Service Coordinator will perform customer service, service fulfillment coordination, and administrative functions that support the efficient operation of a service office. Come be a part of an exciting journey at Daikin Applied, where innovation and excellence drive our every endeavor!



Location: Silvis, IL or Des Moines, IA



What you will do:


* Work with Technician Supervisor and/or Operations, Service Center or District Manager in scheduling and dispatching of Technicians for jobs (startups/repairs, warranty, maintenance).
* Handle customer inquiries and route questions of technical nature to the appropriate resource.
* Track time and attendance for Technicians.
* Coordinate job startups and maintain communication with customer regarding scheduling for the startup and follow-up on jobs in progress/completed.
* Invoice and bill customers.
* Perform local office AP/AR functions. Follow up with customer to ensure that payment has been received.
* Ensure timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
* Coordinate warranty administration process.
* Order parts and tracks shipments.
* Enter all information and maintain information into Enterprise Resource System, including work orders, new customer information, and technician hours for billing purposes.
* Maintain OSHA logs.
* Answer telephones and greets customers and maintains professional and courteous customer contact.
* Organize and coordinates inventory process.
* Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and responsible for sending to Human Resources on the new employee's first day of employment.
* Gather local prevailing wage rate and send hours worked by Technicians on applicable jobs to Human Resources.
* Provide initial notification of Workers Compensation claims to insurance carrier Maintains filing office equipment (copier, telephone, fax, etc.) for office.



Qualifications:

Must have:


* High School Diploma or GED
* 3-5 years of related experience in MEP service field
* Working knowledge of Microsoft Office Suite
* Strong written and verbal communication skills
* Strong organization, problem-solving, and customer service skills

Nice to have:


* Bachelor's degree may be considered in lieu of work experience
* Experience with Astea or any other service tracking software

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled