Service Coordinator - JRC Incorporated

Founded in 1990, JRC Incorporated is one of the nation's premier construction companies. Licensed/Registered in 48 of 50 states we specialize in commercial and industrial capital improvement projects primarily; steep and low slope roofing and siding.

Must live in the middle TN area, this is a full time in office position.

We are in search of an enthusiastic, professional, and detail-oriented Service Coordinator responsible for tracking/managing projects from start to finish.

Responsibilities

• Schedule/maintain appointments for service and inspections as needed
• Assist in scheduling and dispatching of Technicians (Start ups/repairs, warranty, maintenance).
• Create work orders, provide status to customer and follow up with technicians
• Confirm work orders are completed and closed; review all notes and follow up on pending items
• Coordinate activities such as scheduling, customer notification and material procurement with Service Manager
• Effectively and courteously communicate with the customer in order to schedule service/maintenance/sales calls
• Responsible for calling customers to remind them of the upcoming scheduled appointments. Keep the customer informed on any changes in technician arrival time
• Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel
• Other duties as assigned.

Skills and Experience

• Ability to complete tasks with little direct supervision and/or direction
• Excellent written and oral communication skills
• Detail oriented, good time management skills
• Experience with Word, Excel, Outlook
• Knowledge of roofing or construction industry practices a plus

Benefits

• Full- Time Salary Position
• Medical, Vision, Dental, and Life Insurance
• PTO
• Paid Holidays
• 401(k) with company match