Service and Delivery Technician - Bullfrog Spas

Company Description

Our mission at Bullfrog Spas is simple: Create peaceful lives. This mission is realized for customers through incredible products and services, but our mission also applies to us. At Bullfrog Spas we do our very best to make our own lives and those of our fellow team members peaceful. We're guided by the values of care, commitment, trust, and innovation. Committed team members and this values-driven culture have helped to make Bullfrog Spas the fastest-growing premium hot tub manufacturer in the world, one of Utah's premier brands, and an amazing place to work and grow in your career.

Summary: Bullfrog Spas is looking for an individual to help grow the market in Bozeman MT. This role would cover all aspects of facility. Helping build strong customer relationships, Excellent service and on time delivery. As we grow this role can expand into any direction that best fits you.

Essential Duties and Responsibilities for Service and Deliveries

• Provide service and maintenance to trailers and vehicles
• Maintain inventory of spa parts on the vehicle and in the store organized, labeled, and stocked
• Provide service to customers in local area
• Assist local store sales team when necessary
• Provide technical support to customers
• Assist in setting up shows and show room at local store
• Maintain and submit expense reports monthly
• Communicate local needs with service manager to improve the customer experience
• Maintain local service schedule, detailed notes of service provided, close service tickets, and collect payments from customers
• Assist with general maintenance needs for the local store facility
• Other duties may be assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Technical Ability

Basic Electric: This refers to your understanding of electrical principles and concepts, including basic circuitry, voltage, current, resistance, and electrical components. It involves knowledge of how electricity flows and how to work with electrical systems safely.

Hand tools: Hand tools are fundamental equipment used everyday for a service technician. These tools may include pliers, wire strippers, screwdrivers, wrenches, multimeters, and others.

Problem Solving: Problem-solving skills are crucial in this role. This involves the ability to analyze a problem, determine potential solutions, and implement the most effective one. It requires critical thinking, creativity, and the ability to adapt to different situations.

Language Skills

Ability to read, analyze, and interpret common customer information, service manuals, etc. Ability to effectively present information to management or the customer

Mathematical Skills

Ability to calculate figures and amounts such as discounts, percentages, etc.

Reasoning Ability

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Computer Skills

To perform this job successfully, an individual should have knowledge of general computer software such as Microsoft Office.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to perform physical maintenance to the product in cold weather conditions.