Service Desk Analyst - Tier 2 from INSPYR Solutions

Title: Service Desk Analyst - Tier 2
Location: Irving, TX  
Duration: Contract to Hire  
Compensation: 30-35 hr 
Work Requirements: US Citizen, GC Holders or Authorized to Work in the US

Job Description: 

The Service Desk Analyst serves as the first point of contact for users seeking technical assistance. This role involves troubleshooting hardware and software issues, providing timely support, and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Respond to incoming requests via phone, email, or chat.

• Diagnose and resolve technical issues related to hardware, software, and networking.

• Provide excellent customer service and support to end-users.

• Document incidents and service requests in the ticketing system.

• Escalate unresolved issues to higher-level technical teams.

• Assist with user account management and access requests.

• Maintain knowledge base articles and user documentation.

• Monitor and track the performance of service desk metrics.

• Provide basic Windows and MS Office Support

• Add/Delete/Migrate User Profiles and apply Group policy

Skillset / Experience: 

• 3-5 years in a Technical Support role

• Experience trouble shooting Windows/MS Office based PC's

• Expertise with Active Directory

• Microsoft of CompTIA certifications a plus

• Willingness to work a 3/2 Hybrid

• Willingness to do minimal travel (TBD)

Our benefits package includes: 
• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• …and much more!

About INSPYR Solutions: 
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.