Service Desk Analyst - Corserva Inc

GENERAL SUMMARY:

The Service Desk Analyst is responsible for handling first level support of service requests.  This relates to all tec...

Knowledge, Skills, and/or Abilities Required:   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

·   Advanced understanding of Microsoft operating systems, business applications, printing systems, and network systems

·   Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

·   Diagnosis skills of technical issues

·   Ability to multi-task and adapt to changes quickly

·   Technical awareness: ability to match resources to technical issues appropriately

·   Service awareness of all organization’s key IT services for which support is being provided