Service Desk Technician at General Dynamics Information Technology

Type of Requisition:

Regular

Clearance Level Must Currently Possess:

Secret

Clearance Level Must Be Able to Obtain:

Secret

Suitability:

Public Trust/Other Required:

None

Job Family:

Help Desk

Job Qualifications:

Skills:

Desktop Computers, Remote Support, Troubleshooting

Certifications:

CompTIA - Security+ - CompTIA - CompTIA

Experience:

3 + years of related experience

US Citizenship Required:

Yes

Job Description:

Transform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to delivers cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community and federal civilian agencies as they modernize their information systems.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

• Provides technical support and troubleshooting for network, desktop, and/or systems hardware and software.

• Assists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.

• Devices typically run Microsoft Windows 10 and are owned by US Space Force; utilized by a combination of on-site personnel at Los Angeles Air Force Base and remote users across the US.

• May answer queries by telephone and identify problems via monitoring of the Jira Service Management and DynaTrace portals.

• Fulfill requests and provide troubleshooting support to end-users regarding network and system infrastructure, associated applications, and devices.

• Records all work accomplished using Jira Service Management application.

• Inputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, and problem analysis and compilation of historical database records.

• Route calls to product line specialists, application, or system support specialists.

• Alerts management to recurring problems and patterns of problems.

• Ownership of incidents from end-to-end.

WHAT YOU’LL NEED TO SUCCEED:

• Positive customer service attitude.

• Detailed technical problem-solving approach.

• Excellent interpersonal communications skills.

• Physical strength to lift up to 50 pounds.

• Ability to walk between work sites as required.

• Preferred Skills: Jira Service Management and working with military organizations – preferably, Space Force.

• AA/AS, 3+ years' experience or related experience

• SECRET Security Clearance

• Information Assurance Level II Certification (Security+)

• Location: Onsite at LAAFB (Los Angeles, CA)

• Travel: Up to 10%

GDIT IS YOUR PLACE:

• 401K with company match.

• Comprehensive health and wellness packages.

• Internal mobility team dedicated to helping you own your career.

• Professional growth opportunities including paid education and certifications.

• Cutting-edge technology you can learn from.

• Rest and recharge with paid vacation and holidays.

The likely hourly rate for this position is between $24.65 - $33.35. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

Less than 10%

Telecommuting Options:

Onsite

Work Location:

USA CA El Segundo

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.