Service Desk Technician - TEKsystems

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Job Title:

Service Desk Technician

Description:

Are you looking to grow your career in a dynamic and supportive environment? We are seeking a Service Desk Technician with 1-3 years of experience to join our expanding team. This role offers the opportunity to develop your technical skills and advance within the company. You will be responsible for providing technical support for computer hardware, software, and applications, as well as mobile devices including iPhones, iPads, and Android devices. Key responsibilities include maintaining service level agreements, communicating technical solutions to end users, providing one-on-one training, and escalating issues to the appropriate support teams when necessary.

Key Responsibilities:

• Provide support for computer hardware, software, and applications.
• Support and troubleshoot mobile devices (iPhones, iPads, Android devices).
• Maintain service level agreements.
• Communicate technical solutions effectively to end users.
• Provide one-on-one training for end users.
• Determine when to escalate issues to the next level of support.

Required Skills and Experience:

• 1-3 years of experience in a service desk or helpdesk role.
• Proficiency in supporting and troubleshooting Windows 10 and Office 365.
• Experience with mobile device support and troubleshooting (Android, iPhone, iPad).
• Familiarity with enterprise ticketing systems (ServiceNow preferred).
• Strong troubleshooting and technical support skills.
• Knowledge of A+, Active Directory, and password reset processes.

Why Join Us?

• Career Growth: We are committed to your professional development and offer opportunities for advancement within the company. Many team members have successfully moved into Tier 2 roles, as well as specialized areas such as Networking and Security.
• Supportive Team Environment: Join a team of dedicated professionals who are passionate about technology and helping others. Everyone on the team loves the collaborative and positive atmosphere.
• Excellent Management: Our manager is highly regarded for their supportive approach, regularly meeting with team members for one-on-one sessions and providing coaching to help them develop their skills and advance their careers.
• Continuous Learning: Access to ongoing training and development to keep your skills sharp and up-to-date.
• Impactful Work: Play a crucial role in ensuring our technology runs smoothly, directly contributing to the success of our organization.

o Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: 

 Medical, dental & vision 

 Critical Illness, Accident, and Hospital 

 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available 

 Life Insurance (Voluntary Life & AD&D for the employee and dependents) 

 Short and long-term disability 

 Health Spending Account (HSA) 

 Transportation benefits 

 Employee Assistance Program 

 Time Off/Leave (PTO, Vacation or Sick Leave) 

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.