Service Desk Tier 2 - Community Choice Financial Family of Brands

Service Desk Tier 2

Dublin, OH 

The Community Choice Financial® Family of Brands is seeking a Service Desk Tier 2 to provide first level support for PCs, other equipment, software/applications, and network connectivity while providing a high level of customer service and first call resolution.

• Utilize the company’s issue tracking system to document customer contacts, issues, and requests.
• Ensure proper documentation, timely follow-up, appropriate escalation, and resolution of reported issues.
• Act as central point of contact between the customer and IT.
• Adhere to workflow and service level expectations between teams to resolve issues in a timely manner.
• Utilize IT knowledgebase as a part of troubleshooting and researching customer issues and share knowledge with customers and colleagues.
• May participate in release/regression testing of proprietary applications.
• Physical demands for this position frequently include: the ability to remain in a stationary position, move about freely inside and occasionally outside of the office, and the operation of mechanical controls, such as a keyboard.
• This is a full-time role that requires some in-person attendance, as well as weeknight and Saturday shifts.

• Associate’s degree or equivalent experience.
• Minimum of one year of related work experience in a customer service environment required.
• Microsoft Certified Professional, Network + and/or A+ Certification preferred.

Preferred Qualifications and Skills

• Good understanding of common desktop operating systems, software, and hardware products such as Windows XP, Outlook, Internet Explorer, Office 2003/2010, Dell PCs/laptops, and network printers required
• Good understanding of Active Directory and experience performing basic functions such as permissions and password changes required
• Experience performing basic network troubleshooting in an enterprise
• Experience with Citrix and Citrix Management Console is a plus
• Basic understanding of Exchange is a plus
• Must be team oriented and have good customer service/communication skills
• Ability to adjust to changing priorities, circumstances and direction required

Our Benefits Include*

• A comprehensive new hire training program designed to help set you up for success
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Professional Development and Mentor Programs plus Ongoing Training Resources
• Multiple coverage levels for Medical, Dental, & Vision
• Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more through TMX Perks
• Traditional 401(k) and Roth 401(k) with Company match
• Options for Flexible Spending Accounts and Health Savings Accounts
• Basic and AD&D Life Insurance
• Optional pet insurance
• Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance
• Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment) 
• Performance-based career advancement

*Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

Our Commitment to Diversity, Inclusion & Belonging

Diversity at the Community Choice Financial® Family of Brands is one of the driving forces behind our Company’s success and we are committed to hiring, developing, and retaining talent of various backgrounds who demonstrate our shared values. We have worked to create a welcoming and inclusive environment where Team Members can collaborate freely to help spark innovation, drive creativity, advance their skillset, and move their career forward. Our commitment to diversity isn’t just about the work we accomplish; it’s about fostering a sense of belonging where talented Team Members can bring their whole selves to work to help maximize their full potential.

Our Workplace Awards and Recognition

We are honored to be recognized as a Military Friendly Employer for 2021, 2022, and 2023, a Best Company to Work for by InHerSight, and have received designation as a Top Employer for Hispanic and Latinos by HLPA in 2022 and 2023.

About Us

Community Choice Financial Family of Brands ("CCF") is a leading retailer of financial services to unbanked and underbanked consumers. CFF is the parent company to eleven brands including TitleMax®, TitleBucks®, InstaLoan® Check Into Cash®, Cash 1®, Check Smart®, Easy Money®, Rapid Cash®, and Speedy Cash®. With more than 1,700 retail storefronts and several online products available in 20+ states, CCF is steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it the most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate.  Requirements, skills and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com, @titlemax.com or @titlemax.biz. In-store positions are in-person only, remote options not available. For questions or verification, call 1- 855-TMX-JOBS. 

The Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all background are encouraged to apply. CCFI Companies, LLC is an equal opportunity employer.