Service Desk x10 9/30 - Apex Systems

Position Description:
Our ideal candidate will have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or IT support experience. The ability to multi-task is paramount; you’ll be the first to answer any incoming customer calls. You should be able to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player.
Responsibilities:

• Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand.
• Create incidents for incoming customer issues in ServiceNow.
• Assist customers with pre-documented entry-level tasks, such as password resets, lockouts, and other quick fixes.
• Escalate cases as needed when a task is either undocumented or if the task will exceed 30 minutes.

Required Skills:

• Associate degree or equivalent entry-level IT experience preferred.
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization.
• Excellent listening, verbal, and written communication skills.
• Ability to work independently to prioritize your efforts and manage your time effectively.
• Exceptional customer service and de-escalation skills.
• Work experience in a customer service or call center role is a plus.
• Experience with Office 365.
• Experience doing password resets via Active Directory.

Additional Benefits:
For this opportunity, you will also be eligible for benefits through Apex for the contract period, including 401K, medical/health benefits options, a W2 hourly rate, weekly pay, and direct deposit.
 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.